Director, Customer Success
Chicago, IL · On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... As the leader of the Corporate Customer Success team, this role is accountable for managing ...
Director, Customer Success
Chicago, IL · On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... As the leader of the Corporate Customer Success team, this role is accountable for managing ...
At Imprivata, we deliver unified access and security management programs that eliminate friction ... We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ...
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At Imprivata, we deliver unified access and security management programs that eliminate friction ... We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics: * Get it Done - Drives processes that scale. Challenges the organization to think with a beginner ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics: * Get it Done - Drives processes that scale. Challenges the organization to think with a beginner ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics: * Get it Done - Drives processes that scale. Challenges the organization to think with a beginner ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics: * Get it Done - Drives processes that scale. Challenges the organization to think with a beginner ...
Position Overview The Sr. Director, Customer Success Management role is to lead a team of Customer ... Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for ...
Position Overview The Sr. Director, Customer Success Management role is to lead a team of Customer ... Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for ...
Position Overview The Sr. Director, Customer Success Management role is to lead a team of Customer ... Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for ...
Position Overview The Sr. Director, Customer Success Management role is to lead a team of Customer ... Lead team in managing a portfolio of customers, guiding them to apply a consistent approach for ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...
Director, Customer Success
Mesa, AZ · On-site
The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...
Director, Customer Success
Charlotte, NC · On-site
Leading the CSM Business Managers, regional Service teams and the CSM Sales Support team, the Director of Customer Success will develop and execute business plans that ensure alignment with corporate ...
Director, Customer Success
Charlotte, NC · On-site
Leading the CSM Business Managers, regional Service teams and the CSM Sales Support team, the Director of Customer Success will develop and execute business plans that ensure alignment with corporate ...
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct ...
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain up-to-date knowledge of SimpliGov features to provide accurate guidance and direct ...
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain uptodate knowledge of SimpliGov features to provide accurate guidance and direct customers ...
Quick apply
Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain uptodate knowledge of SimpliGov features to provide accurate guidance and direct customers ...
Director, Customer Success
New York, NY · On-site
$115K - $140K/yr
Director of Customer Success AdQuick Full-Time Client-Facing About the Role AdQuick is the leading ... What You'll Bring 7+ years in Customer Success, Account Management, or Strategic Accounts at a B2B ...
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Director, Customer Success
New York, NY · On-site
$115K - $140K/yr
Director of Customer Success AdQuick Full-Time Client-Facing About the Role AdQuick is the leading ... What You'll Bring 7+ years in Customer Success, Account Management, or Strategic Accounts at a B2B ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...
Customer Success Manager
Manhattan, NY · On-site
$90K - $110K/yr
You have 1-3 years of direct customer management experience in a Customer Success or Account Management role * You have excellent social and communication skills and find it easy to get along with ...
Customer Success Manager
Manhattan, NY · On-site
$90K - $110K/yr
You have 1-3 years of direct customer management experience in a Customer Success or Account Management role * You have excellent social and communication skills and find it easy to get along with ...
Customer Success Manager
Manhattan, NY · On-site
$90K - $110K/yr
You have 1-3 years of direct customer management experience in a Customer Success or Account Management role * You have excellent social and communication skills and find it easy to get along with ...
Customer Success Manager
Manhattan, NY · On-site
$90K - $110K/yr
You have 1-3 years of direct customer management experience in a Customer Success or Account Management role * You have excellent social and communication skills and find it easy to get along with ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
Chicago, IL · Hybrid
$90K/yr
... Director of Implementation & Services Chicago, IL $150,000.00-$190,000.00 3 weeks ago Customer Success Manager, Bilingual (Spanish or Portuguese)Account Manager, Publisher Success - (Remote - US ...
Customer Success Manager
Chicago, IL · Hybrid
$90K/yr
... Director of Implementation & Services Chicago, IL $150,000.00-$190,000.00 3 weeks ago Customer Success Manager, Bilingual (Spanish or Portuguese)Account Manager, Publisher Success - (Remote - US ...
As an Associate Director of Customer Success, you'll lead strategic relationships across a ... Coach, mentor, and provide day-to-day guidance to Customer Success Managers, helping elevate team ...
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As an Associate Director of Customer Success, you'll lead strategic relationships across a ... Coach, mentor, and provide day-to-day guidance to Customer Success Managers, helping elevate team ...
Director Customer Success Manager information
See salary details
$32.5K - $42.3K
4% of jobs
$42.3K - $52K
10% of jobs
$58.9K is the 25th percentile. Wages below this are outliers.
$52K - $61.8K
16% of jobs
$61.8K - $71.6K
15% of jobs
The median wage is $75.3K / yr.
$71.6K - $81.4K
14% of jobs
$81.4K - $91.1K
14% of jobs
$93.9K is the 75th percentile. Wages above this are outliers.
$91.1K - $100.9K
10% of jobs
$100.9K - $110.7K
10% of jobs
$110.7K - $120.5K
4% of jobs
$120.5K - $130.2K
2% of jobs
$130.2K - $140K
2% of jobs
$32.5K
$83.1K
$140K
How much do director customer success manager jobs pay per year?
As of Jul 11, 2026, the average yearly pay for director customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Director Customer Success Manager, and why are they important?
To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.
What are the typical challenges faced by a Director Customer Success Manager in balancing client needs with business objectives?
A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.
What is the difference between Director Customer Success Manager vs Customer Success Manager?
| Aspect | Director Customer Success Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple teams, develops strategies, manages key accounts | Manages individual customer accounts, ensures customer satisfaction |
| Required Credentials | Bachelor's degree, experience in leadership roles, industry-specific knowledge | Bachelor's degree, experience in customer service or success roles |
| Work Environment | Leadership, strategic planning, cross-team collaboration | Customer interaction, problem-solving, account management |
| Industry Usage | Common in SaaS, tech, and enterprise sectors | Widely used across various industries including SaaS and services |
The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.
What does a Director Customer Success Manager do?
A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
More about Director Customer Success Manager jobs
What cities are hiring for Director Customer Success Manager jobs? Cities with the most Director Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Director Customer Success Manager jobs? States with the most job openings for Director Customer Success Manager jobs include:
What job categories do people searching Director Customer Success Manager jobs look for? The top searched job categories for Director Customer Success Manager jobs are:
- Full Time Customer Success
- Ehr Customer Success Manager
- Weekend Customer Success Manager
- Customer Success Manager Clinical
- Full Time Customer Success Manager Edtech
- Customer Success Manager Edtech
- Customer Success Manager Cybersecurity
- Customer Success Manager Govtech
- Freelance Customer Success Manager Remote
- Senior Customer Success Manager