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Director Customer Success Manager Jobs (NOW HIRING)

Litera

Director, Customer Success

Holmdel, NJ · On-site

As a Director, Customer Success at Litera, you will be part of a dynamic team that is passionate ... Provide regular reports and insights to senior management on customer success metrics. * Analyze ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Carrier, Brokerage General Agent (BGA), or Wealth Management) and partner cross-functionally with ...

iPipeline

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Personally manage a select portfolio of the organization's most strategic and complex customer ...

Genesys

Director, Customer Success Management role is to lead a team of Customer Success Managers (CSMs) focusing on the growth and retention of Genesys' customers. The Director advocates and champions their ...

New

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

Espresa

OR · On-site

The opportunity The Director of Customer Success is a key leadership role responsible for driving ... They will also work in tandem with the Head of Account Management to align on commercial outcomes ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to ... Maintain uptodate knowledge of SimpliGov features to provide accurate guidance and direct customers ...

Litera

Director, Customer Success

Philadelphia, PA · On-site

Provide regular reports and insights to senior management on customer success metrics. * Analyze and improve customer success processes for efficiency and effectiveness. * Implement tools and ...

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U ... S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations ...

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Manage cross-functional engagements including FAE, Sales, Business Development, Marketing, and R&D ...

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All JobsDirector Customer Success Manager Jobs

Director Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do director customer success manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for director customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a Director Customer Success Manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a Director Customer Success Manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.
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Director Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Healthix

Manhattan, NY • On-site

Full-time

Posted 15 days ago

Job description

JOB TITLE: Customer Success Manager
REPORTS TO: Director, Customer Success
DEPARTMENT: Customer Success
HOURS: 40 Hours
FLSA STATUS: Exempt
Applicants must be legally authorized to work in the United States at the time of hire. Healthix is unable to sponsor employment visas or provide immigration-related employment benefits now or in the future.
POSITION SUMMARY:
We are seeking a proactive and relationship-driven Customer Success Manager (CSM) with proven experience in the healthcare industry. This is a dual capacity role, driving engagement, satisfaction, product adoption and customer retention while supporting new customer acquisition efforts. The primary focus will be on enhancing engagement with community and health industry partners, both existing and prospective, across various initiatives and services. On site support extends to Customer, Community, City and State initiatives serving as a trusted advisor, deeply understanding the unique needs of healthcare organizations, research, and public health collaborations. The key priority is creating opportunities to generate revenue and deliver greater value through helping them align our solutions with their business goals.
Requirements
QUALIFICATIONS:
  • Bachelor's Degree in Healthcare Administration, Business or related field.
  • Minimum of four (4+) years experience in a customer success, account management, relationship
  • management or business development role, preferably in a healthcare or health IT environment.
  • Experience supporting large health systems, payers or provider networks.
  • Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar
  • year (customer visits meet criteria)
  • Ability to travel to local/nationwide conferences as required.
  • Excellent verbal and written communication skills to effectively convey information to customers.
  • Comfortable presenting to senior leadership, including C-suite executives.
  • Strong understanding of healthcare organizations, operations, terminology and technical concepts.
  • Skilled in managing multiple customer accounts and competing priorities in a dynamic environment.
  • Strong analytical and problem-solving abilities to address challenges and provide effective solutions.
  • Experience working with EHRs, clinical portals or health data systems.
  • Self-motivated with the ability to work independently in a hybrid work environment.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce.

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