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Technical Customer Success Manager Jobs (NOW HIRING)

Armis

Technical Customer Success Manager

Arlington, VA · On-site

$139K - $188K/yr

Technical Customer Success Manager We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve ...

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

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How much do technical customer success manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

More about Technical Customer Success Manager jobs
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Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, 8% Hybrid, and 17% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.
Technical Customer Success Manager

Technical Customer Success Manager

Tavus

San Francisco, CA • On-site

Full-time

Posted 13 days ago

Job description

Technical Customer Success Manager
Location: San Francisco, CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. We're building AI Humans - a new interface that closes the gap between people and machines, removing the friction of today's systems.
Our real-time human simulation models enable machines to see, hear, respond, and even appear human - unlocking meaningful, face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
We're looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you'll ensure customers are successful, engaged, and consistently realizing value from Tavus' Conversational Video Interface (CVI) platform.
You'll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of technical implementation, product strategy, and long-term customer success.
What You'll Do
  • Develop a deep understanding of customer business objectives, use cases, and technical environments
  • Lead onboarding and implementation, ensuring a smooth and successful time-to-value
  • Drive ongoing adoption, engagement, and value realization across the customer lifecycle
  • Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
  • Serve as the primary technical point of contact for customers post-sale
  • Translate customer feedback into actionable insights for internal teams
  • Advocate for customer needs while balancing product and platform strategy
  • Build strong, long-term relationships with key stakeholders

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