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Technical Customer Success Manager Jobs (NOW HIRING)

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Act as a liaison between clients and our technical staff * Advocate on behalf of the client's best ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Eon

Technical Customer Success

About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... KEY RESPONSIBILITIES Enterprise Customer Ownership • Manage a portfolio of 10-20 enterprise ...

MongoDB

Customer Success Manager

New York, NY

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

MD Integrations

Customer Success Manager

$50K - $60K/yr

Overview The Customer Success Manager (CSM) at MDI serves as the primary point of contact for our ... Collaborate with clinical and technical teams to provide feedback, relay product enhancements, and ...

RSA

Customer Success Manager

$140K - $160K/yr

Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220 ... non-technical stakeholders Proven track record of renewals, retention, and expansion Highly ...

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Technical Customer Success Manager information

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$152.3K

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How much do technical customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

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Technical Customer Success Manager jobs near you
Technical Customer Success Manager

Technical Customer Success Manager

AllVoices

Remote

Full-time

Re-posted 28 days ago

Job description

AllVoices helps People teams manage employee relations with more consistency and less manual effort. Centralize your cases, investigations, performance issues, accommodation requests, and exit interviews all in one place. Leverage AI to automate repetitive tasks, streamline case intake, draft case summaries, and surface insights you might miss.
AllVoices makes it easier to stay organized and respond quickly and consistently to employee relations issues.
People Teams using AllVoices resolve cases faster, avoid costly mistakes, and build trust in a fair process-with less manual lift.
Innovative companies like Zillow, Sweetgreen, Patagonia, Chipotle, DoorDash and Zapier use AllVoices to replace messy spreadsheets, inconsistent documentation, and manual case tracking.
AllVoices integrates seamlessly with your HRIS, pulls in employee data, and surfaces AI-powered insights across the organization so you can spot trends, track outcomes, and confidently report up to leadership.
That's why AllVoices was named a leader in the HR Case Management and Whistleblowing categories by G2.
Technical Customer Success Manager Remote • Full-Time
About the Role
Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations - employee relations, workplace investigations, company culture, performance management, and everything in between. At AllVoices, we are building AI-native technology to help them manage, track, and analyze these employee relations issues at scale.
We're looking for a Technical Customer Success Manager who sits at the intersection of relationship management, technical fluency, and commercial ownership.
We are looking for someone who leads with curiosity and empathy, earns trust through expertise and follow-through, and holds themselves accountable to customer outcomes.
What You'll Own
Technical
  • Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
  • Guide customers through API implementations, including authentication, data mapping, and error handling
  • Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
  • Diagnose complex issues across systems, logs, and data flows - not just UI-level problems
  • Partner with customer IT teams on security, data governance, and integration best practices
  • Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
  • Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic - enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer

Customer
  • Full lifecycle ownership of an Enterprise book of business - renewals, expansions, upsells, risk mitigation, and ongoing value delivery
  • Build deep, multi-threaded relationships across customer organizations, from day-to-day HR practitioners to executive sponsors
  • Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure, to drive tailored success plans
  • Partner closely with Product & Engineering to synthesize customer feedback into actionable insights, advocate for high-impact gaps, and influence roadmap prioritization based on demonstrated customer value
  • Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value
  • Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk

What We're Looking For
  • 3+ years in Technical Client Support, Technical Account Management or experience in customer support with a technical background
  • Proven ability to build trusted relationships with stakeholders of varying levels
  • Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations
  • Working knowledge of SQL for querying and validating customer data
  • Ability to read logs, inspect API responses, and diagnose issues across systems
  • Demonstrated use of AI tools in a professional context, with a forward-leaning perspective on how AI can improve customer engagement and operational efficiency
  • Exceptional communication skills across audiences: you can translate technical concepts for HR practitioners and business priorities for IT teams
  • High degree of accountability and revenue ownership

Bonus Points
  • Experience in HR tech or working with HR practitioners and people operations teams
  • Familiarity with HRIS systems, HR workflows, or compliance environments
  • Experience with CS Operations, process design, or driving efficiency improvements within a Customer Success organization

Apply