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Technical Customer Success Manager Jobs (NOW HIRING)

Port

Technical Success Manager

Austin, TX · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Kong

Staff Technical Customer Success Manager

Sacramento, CA · Remote

$160K - $200K/yr

You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize ...

New

Platform9

Customer Success Manager

Washington, DC · On-site

Lead recurring customer touchpoints and business reviews (QBRs/EBRs), translating technical status into business impact. * Mentor and help grow the Customer Success team as it scales. * Manage ...

AJAIA

Customer Success Manager

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

MongoDB

Customer Success Manager

Boston, MA · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our ... The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ...

Truv

Customer Success Manager

$80K - $100K/yr

Customer Success Manager Truv is transforming the financial data industry with a secure and real ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Navigate Search

NJ · On-site

The ideal candidate combines strong technical aptitude with excellent relationship management ... Experience in customer success, technical account management, customer support, engineering, or a ...

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Technical Customer Success Manager information

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$152.3K

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How much do technical customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

More about Technical Customer Success Manager jobs
What cities are hiring for Technical Customer Success Manager jobs? Cities with the most Technical Customer Success Manager job openings:
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Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Customer Success Manager

AJAIA

Fort Lauderdale, FL • Remote

Full-time

Re-posted 12 days ago

Job description

Position Overview

RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.

As the Technical Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.

This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.

Requirements

  • Bachelor's degree or equivalent experience
  • 3–6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:

  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits

  • Competitive base salary + performance incentives
  • Professional development opportunities