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Technical Customer Success Manager Jobs (NOW HIRING)

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Navigate Search

NJ · On-site

The ideal candidate combines strong technical aptitude with excellent relationship management ... Experience in customer success, technical account management, customer support, engineering, or a ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers. Requirements * 2-4 years of experience as a Customer Success Manager in SaaS (preferably ...

Dark Trace

Technical Success Manager

Los Angeles, CA · On-site

Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that ... Learn Fast The Technical Success Manager (TSM) is a high-impact customer-facing role for someone ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... Technical or functional understanding of business processes (finance, operations, supply chain, etc.

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

Truv

Customer Success Manager

Miami, FL · Remote

$80K - $100K/yr

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... This role serves as a stepping stone toward technical positions like TAM, offering exposure to API ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Strong communication and relationship-building skills, with the ability to engage both technical ...

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Technical Customer Success Manager information

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How much do technical customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

More about Technical Customer Success Manager jobs
What cities are hiring for Technical Customer Success Manager jobs? Cities with the most Technical Customer Success Manager job openings:
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Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Technical Customer Success Specialist

Echo IT Solutions

Remote

Other

Re-posted 15 days ago

Job description

Technical Customer Success Specialist

Location - Irving TX REMOTE

Position Type - Contract

With a leadership mandate to aggressively scale Client Insights internally and externally, the Client Insights team is seeking a dedicated customer success role to ensure an excellent experience for all insights product users.

The Technical Customer Success Specialist will be an expert on Client Insights, handle customer service requests, triage bugs/feature requests, answer product questions, and help users extract business insights from Client data. They will also serve as a product expert to assist in go-to-market engagements and product training sessions.

The ideal candidate is innately curious, has a background in software customer success, and a track record of delivering impactful insights.

Business Case:

Insights are Client differentiator, and the company is investing heavily in infusing insights functionality into numerous products. Specifically, Client Insights is slated to scale to thousands of internal and external users in 2025. It needs to ensure the product delivers an exceptional experience that cements insights as Client key value-add.

Maximize our Insights Product Investment: Client is currently heavily investing in building, testing and bringing Client Insights to market. To maximize our impact, we must provide users with a product experience that establishes Client as a vital business partner.

Protect our cross-functional team's capacity: Currently, our ~500 monthly internal users plus ~200 Publicis users are asking 10-30 questions a day about the product. These questions are: almost always timely in nature, and are likely to increase dramatically as we scale Client Insights to additional Advertising Agency HoldCo clients.

Cement the value of Client Insights: While Client Insights is already delivering industry-defining outputs, it can't answer many common questions that Client data can. This risks users building a constrained mental model of the insights they can get from Client. Having a dedicated customer success person to supplement the product's current capabilities will help users understand the art of the possible.

Workflows Supported:

Frontline customer service support- field customer support tickets and filter true system bugs, feature requests from user errors to alleviate pressure on on-call engineers.

Customer success consultation- help users get the most out of Client Insights and answer questions using Global Insights utilities that can't yet be answered in the product.

Technical expert for GTM activations- provide intimate knowledge of Client Insights and Client data capabilities for qualified go-to-market engagements and product training sessions.

Skills:

Customer/Client Service Background: The ideal candidate has experience servicing customers - either through a formal customer service background or experience servicing clients at an agency. As the frontline external point of contact for Client Insights, this background is necessary to ensure smooth interactions.

SQL and Dashboarding Capabilities: The ideal candidate will have at least basic knowledge of dashboarding and SQL. This skillset will enable them to supplement the Client Insights product via using and enhancing existing Global Insights utilities.

Experience in stakeholder-facing insights or analytics: The ideal candidate will have experience delivering insights to internal or external stakeholders. This experience is necessary to ensure they can help provide users with impactful insights.

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