ZipRecruiter

Log In

1

Technical Customer Success Manager Jobs (NOW HIRING)

Paperless Parts

Customer Success Manager

Boston, MA

$86K - $117K/yr

Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role * A background in manufacturing, ideally in custom part or ...

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic ... Technical Aptitude Above average technical knowledge to comprehend the company's product offerings ...

Sweep

Customer Success Manager

New York, NY · On-site

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... You'll act as both strategic advisor and technical expert, ensuring seamless integration into each ...

AxisCare

Customer Success Manager

Waco, TX · Remote

Salary: - Customer Success Manager Reports To: Director of Customer Success Location: Remote ... Deep understanding of SaaS products and the ability to effectively communicate technical concepts ...

Canals

Customer Success Manager

Chicago, IL · On-site

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

DealHub

Customer Success Manager

Austin, TX · Remote

Train and provide technical sessions to new customers, ensuring they have a smooth transition onto ... Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... You'll act as both strategic advisor and technical expert, ensuring seamless integration into each ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The successful applicant has previous experience working in a fast-moving technical environment ... The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

... basic technical issues, escalating more complex matters as needed Work within video management ... Customer Success Manager: Acting as the client's trusted advisor in forecasting risk and ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building ... Diagnose, research, and help troubleshoot basic technical issues, escalating more complex matters ...

Canals

Customer Success Manager

Raleigh, NC · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Digital Hands

Customer Success Manager

Tampa, FL · On-site

Bachelor's degree or equivalent experience in Cybersecurity, IT, or a related field * 3-5 years of experience in Customer Success, Account Management, or a technical customer-facing role * Experience ...

Canals

Customer Success Manager

Chicago, IL · Remote

This role blends relationship management with technical problem-solving and strategic enablement ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

next page

Showing results 1-20

All JobsTechnical Customer Success JobsTechnical Customer Success Manager Jobs

Technical Customer Success Manager information

See salary details

$51K

$152.3K

$193.5K

How much do technical customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for technical customer success manager in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Technical Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-cost areas may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using specialized tools.

Will AI replace CSM?

AI is unlikely to fully replace Technical Customer Success Managers, as their role involves complex interpersonal skills, strategic problem-solving, and understanding customer needs that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and delivering personalized solutions.

What is a technical Customer Success Manager?

A Technical Customer Success Manager (TCSM) is a professional who helps clients implement and optimize technical products or services, ensuring customer satisfaction and retention. They often possess technical skills, such as knowledge of software, APIs, or cloud platforms, and work closely with both customers and technical teams to resolve issues and improve product usage.

Is being a CSM stressful?

Being a Technical Customer Success Manager can be stressful due to managing client expectations, troubleshooting technical issues, and meeting performance metrics. The role often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations. However, workload and stress levels vary depending on company size, industry, and individual workload management.

What is a Technical Customer Success Manager job?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a Technical Customer Success Manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the Technical Customer Success Manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

More about Technical Customer Success Manager jobs
What cities are hiring for Technical Customer Success Manager jobs? Cities with the most Technical Customer Success Manager job openings:
What states have the most Technical Customer Success Manager jobs? States with the most job openings for Technical Customer Success Manager jobs include:
What job categories do people searching Technical Customer Success Manager jobs look for? The top searched job categories for Technical Customer Success Manager jobs are:
Technical Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

Paperless Parts

Boston, MA

$86K - $117K/yr

Other

Re-posted 2 days ago

Job description

Summary:

As a Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business.

This is a full-time position based in Boston, MA, and requires on-site presence, with a hybrid schedule as needed. Travel is required for this role up to 25%.

Responsibilities:

  • Manage a book of business of ~100 Paperless Parts customers, with a mix of high-touch customers managed directly and low-touch customers managed at scale
  • Establish trusted advisor relationships with champions and executives, understanding their priority business objectives and how Paperless Parts helps them achieve these goals
  • Ensure your customers understand the full functionality of Paperless Parts are enabled to maximize the value they receive from the system
  • Understand why your customers partnered with Paperless Parts and measure success against these goals. Use performance against goals to measure ROI and regularly present ROI realization to the customer
  • Manage renewals and retention of your customers, measured by Gross and Net Revenue Retention
  • Identify where customers may benefit from additional Paperless Parts functionality or services, including additional software subscriptions or marketing solutions. Partner with Account Management to drive expansion
  • Serve as primary point of contact and escalation point in urgent situations. Quarterback escalation and drive to timely resolution
  • Regularly report to leadership the health of your customers, with a focus on at-risk customers and your plan to mitigate risk
  • Accurately forecast renewals, expansion, and churn within your book of business
  • Travel onsite to customers occasionally where an in-person visit will help achieve an important outcome

Requirements

  • Experience managing revenue retention and product adoption of customers in a technical customer success or technical account management role
  • A background in manufacturing, ideally in custom part or contract manufacturing. An understanding of Sheet Metal Fabrication, CNC Machining, Additive, and other manufacturing processes is a plus
  • Comfortable analyzing a business objective and implementing a strategy to help a customer leveraging software to achieve this goal
  • A track record of managing customers to business objectives and using achievement of goals to demonstrate ROI
  • Experience managing revenue retention, renewals, and expansion. A track record of accurately forecasting expansion and churn.
  • A proven ability to learn a software product in-depth in order to coach customers on workflows to maximize adoption and value
Salary range: $86,000-$117,000
This role is also eligible for commission based compensation

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Apply