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Technical Customer Success Jobs (NOW HIRING)

Eon

Technical Customer Success

About the Role We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project ...

Inriver

Technical Customer Success Manager

Chicago, IL · On-site

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine ...

Armis, Inc.

$130K - $165K/yr

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain ...

AllVoices

Technical Customer Success Manager

Technical Customer Success Manager Remote • Full-Time About the Role Our customers are HR and People leaders navigating some of the most complex, high-stakes challenges in their organizations ...

NICE

Technical Customer Success Manager

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Act as a liaison between clients and our technical staff * Advocate on behalf of the client's best ...

Dreamdata

Technical Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

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All JobsTechnical Customer Success Jobs

Technical Customer Success information

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$32.5K

$83.1K

$140K

How much do technical customer success jobs pay per year?

As of Jul 19, 2026, the average yearly pay for technical customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Success vs Customer Support Specialist?

AspectTechnical Customer SuccessCustomer Support Specialist
Primary FocusProactively ensures customer success, adoption, and retention through technical guidanceReactively resolves customer issues and provides technical assistance
Required SkillsTechnical knowledge, communication, relationship managementTroubleshooting, communication, problem-solving
Work EnvironmentCustomer success teams, account management, ongoing engagementHelp desks, support centers, reactive support teams
Common CertificationsCustomer success certifications, technical certifications (e.g., product-specific)IT support certifications, technical troubleshooting certifications

Technical Customer Success professionals focus on proactive engagement, ensuring customers derive maximum value from products through technical guidance. Customer Support Specialists primarily handle reactive issue resolution. Both roles require technical skills, but their goals and daily activities differ significantly.

What are the key skills and qualifications needed to thrive as a Technical Customer Success professional, and why are they important?

To thrive as a Technical Customer Success professional, you need a strong understanding of customer relationship management, technical troubleshooting, and product expertise, often supported by a degree in a relevant field or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and basic knowledge of APIs or SaaS platforms is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for effectively addressing customer needs and building trust. These skills ensure customers receive prompt, knowledgeable support, leading to satisfaction, retention, and long-term business growth.

How does a Technical Customer Success professional typically collaborate with engineering and product teams to resolve client issues?

Technical Customer Success professionals often serve as the bridge between clients and internal technical teams. When clients encounter complex issues, Customer Success works closely with engineering and product teams to relay detailed feedback, prioritize bug fixes or feature requests, and ensure timely resolution. This collaboration usually involves regular meetings, ticket tracking systems, and clear documentation, ensuring that the customer's voice is represented and technical solutions are accurately communicated back to the client. Building strong cross-functional relationships is key to ensuring customer satisfaction and continuous product improvement.

What is a Technical Customer Success Manager?

A Technical Customer Success Manager is a professional who helps customers effectively use and integrate a company's technical products or services. They serve as the main point of contact for clients, addressing technical issues, guiding onboarding, and ensuring customers achieve their desired outcomes. These managers collaborate closely with product, support, and engineering teams to resolve challenges and improve the overall customer experience. Their ultimate goal is to drive customer satisfaction, retention, and long-term value.
More about Technical Customer Success jobs
What cities are hiring for Technical Customer Success jobs? Cities with the most Technical Customer Success job openings:
What are the most commonly searched types of Technical Customer Success jobs? The most popular types of Technical Customer Success jobs are:
What job categories do people searching Technical Customer Success jobs look for? The top searched job categories for Technical Customer Success jobs are:
Technical Customer Success jobs near you
Infographic showing various Technical Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Technical Customer Success

Technical Customer Success

Eon

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Eon
Eon is building a modern, cloud-native data protection platform designed for today's infrastructure. We help companies protect and recover their data at scale-without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.
We're a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.
About the Role
We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project management CSM position.
You'll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You'll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.
The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.
What You'll Do
  • Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
  • Build scripts, configurations, and small technical solutions to accelerate time-to-value
  • Serve as the primary technical contact for a portfolio of enterprise customers
  • Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
  • Troubleshoot and resolve complex issues with Support and Engineering
  • Own renewals and renewal forecasting for your book of business
  • Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
  • Partner with Account Executives on account planning and growth
  • Work with Sales Engineers during pre-sales and expansion cycles
  • Bring structured customer feedback to Product and Engineering
  • Help build scalable CS processes, playbooks, and documentation
What You'll Bring
  • 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
  • Strong hands-on cloud experience and comfort working directly in customer environments
  • Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
  • Experience supporting enterprise customers and complex organizations
  • Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
  • Strong communication skills with both technical and business stakeholders
  • Commercial mindset and comfort driving renewal and expansion conversations
  • Willingness to travel occasionally for customer meetings

Nice to Have
  • Experience with cloud-native backup or data protection solutions
  • Familiarity with CRM and CS tools (Salesforce, Gainsight)
  • Proven success with renewals and expansions
  • Startup experience and comfort building processes from scratch
Why Eon
At Eon, you'll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch-we'd love to talk.
Compensation: $150K-$200K Base + Commission Structure
Benefits:
  • Competitive Salary & Equity
  • 401(k) Program & Company Match
  • Health, Dental, Vision, and Life Insurance
  • Short Term and Long Term Disability
  • Commuter Benefits
  • Autonomous Work Environment
  • In-Office/Home Office Setup Reimbursement
  • Time Off (PTO) + Holidays
  • In-Office Perks

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