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Technical Customer Success Jobs (NOW HIRING)

Dreamdata

Technical Customer Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for ... technical acumen as well as marketing expertise. Requirements Ideal candidates will have: * 5+ ...

Port

Technical Success Engineer

Boston, MA · On-site +1

Port is seeking an experienced Technical Success Engineer with a strategic mindset and a proactive ... In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ...

Port

Technical Success Engineer

Austin, TX · On-site +1

Port is seeking an experienced Technical Success Engineer with a strategic mindset and a proactive ... In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ...

MongoDB

Customer Success Manager

New York, NY

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Customer Success Manager

New York, NY · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Customer Success Manager

Boston, MA · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

As the company scales its customer base, they are investing in a technical customer success function that can engage credibly with senior marketing and growth leaders. The Role Our client is hiring a ...

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Technical Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do technical customer success jobs pay per year?

As of Jul 20, 2026, the average yearly pay for technical customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Success vs Customer Support Specialist?

AspectTechnical Customer SuccessCustomer Support Specialist
Primary FocusProactively ensures customer success, adoption, and retention through technical guidanceReactively resolves customer issues and provides technical assistance
Required SkillsTechnical knowledge, communication, relationship managementTroubleshooting, communication, problem-solving
Work EnvironmentCustomer success teams, account management, ongoing engagementHelp desks, support centers, reactive support teams
Common CertificationsCustomer success certifications, technical certifications (e.g., product-specific)IT support certifications, technical troubleshooting certifications

Technical Customer Success professionals focus on proactive engagement, ensuring customers derive maximum value from products through technical guidance. Customer Support Specialists primarily handle reactive issue resolution. Both roles require technical skills, but their goals and daily activities differ significantly.

What are the key skills and qualifications needed to thrive as a Technical Customer Success professional, and why are they important?

To thrive as a Technical Customer Success professional, you need a strong understanding of customer relationship management, technical troubleshooting, and product expertise, often supported by a degree in a relevant field or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and basic knowledge of APIs or SaaS platforms is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for effectively addressing customer needs and building trust. These skills ensure customers receive prompt, knowledgeable support, leading to satisfaction, retention, and long-term business growth.

How does a Technical Customer Success professional typically collaborate with engineering and product teams to resolve client issues?

Technical Customer Success professionals often serve as the bridge between clients and internal technical teams. When clients encounter complex issues, Customer Success works closely with engineering and product teams to relay detailed feedback, prioritize bug fixes or feature requests, and ensure timely resolution. This collaboration usually involves regular meetings, ticket tracking systems, and clear documentation, ensuring that the customer's voice is represented and technical solutions are accurately communicated back to the client. Building strong cross-functional relationships is key to ensuring customer satisfaction and continuous product improvement.

What is a Technical Customer Success Manager?

A Technical Customer Success Manager is a professional who helps customers effectively use and integrate a company's technical products or services. They serve as the main point of contact for clients, addressing technical issues, guiding onboarding, and ensuring customers achieve their desired outcomes. These managers collaborate closely with product, support, and engineering teams to resolve challenges and improve the overall customer experience. Their ultimate goal is to drive customer satisfaction, retention, and long-term value.
More about Technical Customer Success jobs
What cities are hiring for Technical Customer Success jobs? Cities with the most Technical Customer Success job openings:
What are the most commonly searched types of Technical Customer Success jobs? The most popular types of Technical Customer Success jobs are:
What job categories do people searching Technical Customer Success jobs look for? The top searched job categories for Technical Customer Success jobs are:
Technical Customer Success jobs near you
Infographic showing various Technical Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Technical Customer Success Manager

Dreamdata

Manhattan, NY • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

About Dreamdata:

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years.

Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had.

We have achieved strong product-market fit and have driven triple-digit YoY growth. This momentum is now backed by a recent $55MM Series B funding round that’s fueling our continued global scale-up.

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.

Requirements

Ideal candidates will have:

  • 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
  • A proven track record of driving results for your customers and your company
  • A strategic approach to customer management, with strong business acumen
  • Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
  • Entrepreneurial mindset. You will have to wear many hats, all while operating independently
  • SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.
  • This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Benefits

  • Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+
  • Health/Dental/Vision Insurance 100% Covered
  • Equity