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Technical Customer Success Jobs (NOW HIRING)

MongoDB

Customer Success Manager

San Francisco, CA

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Customer Success Manager

San Francisco, CA

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

As the company scales its customer base, they are investing in a technical customer success function that can engage credibly with senior marketing and growth leaders. The Role Our client is hiring a ...

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Technical Customer Success information

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$32.5K

$83.1K

$140K

How much do technical customer success jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technical customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Success vs Customer Support Specialist?

AspectTechnical Customer SuccessCustomer Support Specialist
Primary FocusProactively ensures customer success, adoption, and retention through technical guidanceReactively resolves customer issues and provides technical assistance
Required SkillsTechnical knowledge, communication, relationship managementTroubleshooting, communication, problem-solving
Work EnvironmentCustomer success teams, account management, ongoing engagementHelp desks, support centers, reactive support teams
Common CertificationsCustomer success certifications, technical certifications (e.g., product-specific)IT support certifications, technical troubleshooting certifications

Technical Customer Success professionals focus on proactive engagement, ensuring customers derive maximum value from products through technical guidance. Customer Support Specialists primarily handle reactive issue resolution. Both roles require technical skills, but their goals and daily activities differ significantly.

What are the key skills and qualifications needed to thrive as a Technical Customer Success professional, and why are they important?

To thrive as a Technical Customer Success professional, you need a strong understanding of customer relationship management, technical troubleshooting, and product expertise, often supported by a degree in a relevant field or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and basic knowledge of APIs or SaaS platforms is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for effectively addressing customer needs and building trust. These skills ensure customers receive prompt, knowledgeable support, leading to satisfaction, retention, and long-term business growth.

How does a Technical Customer Success professional typically collaborate with engineering and product teams to resolve client issues?

Technical Customer Success professionals often serve as the bridge between clients and internal technical teams. When clients encounter complex issues, Customer Success works closely with engineering and product teams to relay detailed feedback, prioritize bug fixes or feature requests, and ensure timely resolution. This collaboration usually involves regular meetings, ticket tracking systems, and clear documentation, ensuring that the customer's voice is represented and technical solutions are accurately communicated back to the client. Building strong cross-functional relationships is key to ensuring customer satisfaction and continuous product improvement.

What is a Technical Customer Success Manager?

A Technical Customer Success Manager is a professional who helps customers effectively use and integrate a company's technical products or services. They serve as the main point of contact for clients, addressing technical issues, guiding onboarding, and ensuring customers achieve their desired outcomes. These managers collaborate closely with product, support, and engineering teams to resolve challenges and improve the overall customer experience. Their ultimate goal is to drive customer satisfaction, retention, and long-term value.
More about Technical Customer Success jobs
What cities are hiring for Technical Customer Success jobs? Cities with the most Technical Customer Success job openings:
What are the most commonly searched types of Technical Customer Success jobs? The most popular types of Technical Customer Success jobs are:
What job categories do people searching Technical Customer Success jobs look for? The top searched job categories for Technical Customer Success jobs are:
Technical Customer Success jobs near you
Infographic showing various Technical Customer Success job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 92% Full Time, 4% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Technical Customer Success Manager (Robotics)

Technical Customer Success Manager (Robotics)

Tutor Intelligence

Watertown, MA • On-site

Full-time

Posted yesterday

Job description

The Company
Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
 
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
 
The Role

We're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.

This is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical — you need to understand how our robots work well enough to be the credible technical voice on the customer side — but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.

The role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.

This role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.

Responsibilities
  • Own a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments
  • Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
  • Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
  • Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
  • Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
  • Translate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations
  • Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth
Requirements
  • 2–5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar
  • Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology
  • Comfort working hands-on with both software and physical systems, especially in real-world operational environments
  • Aptitude for developing deep working knowledge of complex technical systems built by others — you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes
  • Genuine relationship orientation — you take pride in being trusted by customers over time, not just in delivering projects
  • Strong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders
  • Willingness to spend meaningful time on-site at customer facilities
Nice to haves (zero or more)
  • Direct experience deploying or supporting robotics in production environments
  • Background in warehouse, manufacturing, or other industrial operations
  • Experience working closely with engineering teams to diagnose and resolve technical issues — bringing field context to engineering decisions
  • Deep interest in robotics, automation, or the future of physical AI
Why This Role Is Unique
  • Work at the intersection of cutting-edge robotics and real-world industrial operations, helping bring advanced AI systems into factories and warehouses
  • Own the success of real customers running real robots in production — your work directly determines whether the future of physical AI happens in their facility
  • Join Tutor during a period of rapid growth and expanding deployments, where this function plays a central role in scaling our fleet
  • Help build and shape what this function looks like at Tutor, working closely with engineering, product, and operations teams
Tutor Intelligence is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team. All offers include fully covered health + dental and unlimited PTO.