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Technical Customer Success Jobs (NOW HIRING)

Linx Security

Customer Success Engineer

Description We're looking for a Customer Success Engineer to own enterprise customer accounts end ... This role blends account management with technical delivery: ensuring smooth deployments ...

Hive

Customer Success Lead

San Francisco, CA · On-site

$110K - $170K/yr

As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... Efficiently resolve urgent technical customer support tickets; ensure proactive and timely ...

Hive

Customer Success Lead

San Francisco, CA

$110K - $170K/yr

As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... Efficiently resolve urgent technical customer support tickets; ensure proactive and timely ...

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · On-site

As the Customer Success Specialist, you will own the customer journey after the sale, from ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · On-site

As the Customer Success Specialist, you will own the customer journey after the sale, from ... Product support or technical customer care * EdTech platform support or implementation * Strong ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer ...

Swarmia, Inc

Customer Success Engineer

New York, NY · On-site

$125K - $155K/yr

You'll work closely with a small group of experienced technical Customer Success Managers and partner with Sales and Product to shape how we support fast growing startups and mid market companies in ...

MongoDB

Senior Customer Success Manager

Chicago, IL

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Senior Customer Success Manager

Chicago, IL · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

Russell Tobin

Customer Success Engineer

Plano, TX · On-site

$26/hr

Customer Success Engineer Location: Plano, TX Duration: 12 months (08/03/2026 - 07/30/2027) Pay ... Serve as the primary technical contact for enterprise customers throughout implementation ...

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All JobsTechnical Customer Success Jobs

Technical Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do technical customer success jobs pay per year?

As of Jul 20, 2026, the average yearly pay for technical customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Customer Success vs Customer Support Specialist?

AspectTechnical Customer SuccessCustomer Support Specialist
Primary FocusProactively ensures customer success, adoption, and retention through technical guidanceReactively resolves customer issues and provides technical assistance
Required SkillsTechnical knowledge, communication, relationship managementTroubleshooting, communication, problem-solving
Work EnvironmentCustomer success teams, account management, ongoing engagementHelp desks, support centers, reactive support teams
Common CertificationsCustomer success certifications, technical certifications (e.g., product-specific)IT support certifications, technical troubleshooting certifications

Technical Customer Success professionals focus on proactive engagement, ensuring customers derive maximum value from products through technical guidance. Customer Support Specialists primarily handle reactive issue resolution. Both roles require technical skills, but their goals and daily activities differ significantly.

What are the key skills and qualifications needed to thrive as a Technical Customer Success professional, and why are they important?

To thrive as a Technical Customer Success professional, you need a strong understanding of customer relationship management, technical troubleshooting, and product expertise, often supported by a degree in a relevant field or equivalent experience. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and basic knowledge of APIs or SaaS platforms is typically required. Excellent communication, problem-solving, and empathy are crucial soft skills for effectively addressing customer needs and building trust. These skills ensure customers receive prompt, knowledgeable support, leading to satisfaction, retention, and long-term business growth.

How does a Technical Customer Success professional typically collaborate with engineering and product teams to resolve client issues?

Technical Customer Success professionals often serve as the bridge between clients and internal technical teams. When clients encounter complex issues, Customer Success works closely with engineering and product teams to relay detailed feedback, prioritize bug fixes or feature requests, and ensure timely resolution. This collaboration usually involves regular meetings, ticket tracking systems, and clear documentation, ensuring that the customer's voice is represented and technical solutions are accurately communicated back to the client. Building strong cross-functional relationships is key to ensuring customer satisfaction and continuous product improvement.

What is a Technical Customer Success Manager?

A Technical Customer Success Manager is a professional who helps customers effectively use and integrate a company's technical products or services. They serve as the main point of contact for clients, addressing technical issues, guiding onboarding, and ensuring customers achieve their desired outcomes. These managers collaborate closely with product, support, and engineering teams to resolve challenges and improve the overall customer experience. Their ultimate goal is to drive customer satisfaction, retention, and long-term value.
More about Technical Customer Success jobs
What cities are hiring for Technical Customer Success jobs? Cities with the most Technical Customer Success job openings:
What are the most commonly searched types of Technical Customer Success jobs? The most popular types of Technical Customer Success jobs are:
What job categories do people searching Technical Customer Success jobs look for? The top searched job categories for Technical Customer Success jobs are:
Technical Customer Success jobs near you
Infographic showing various Technical Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Engineer

Linx Security

Remote

Full-time

Posted 5 days ago

Job description

Description
We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes. This role blends account management with technical delivery: ensuring smooth deployments, operational readiness, and long-term success. Ideal candidates have a strong technical foundation, experience with identity solutions, infrastructure, and API-driven environments, and thrive in early-stage companies. You'll partner with customers, engineers, and product teams to turn business requirements into successful implementations.
What you'll do:
  • Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
  • Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
  • Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
  • Manage renewals and reduce churn through proactive engagement.
  • Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
  • Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
  • Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
  • Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

Requirements
What you'll bring:
  • Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
  • Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
  • Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
  • Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
  • Strong ability to define and implement success metrics to measure customer engagement and retention.
  • Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
  • A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.

Apply