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Full Time Senior Customer Success Manager Jobs (NOW HIRING)

Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities ...

Genesys

Sr. Customer Success Manager

Oregon, IL · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Sr. Customer Success Manager

Nevada, IA · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Sr. Customer Success Manager

California, MD · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Open Point

Senior Customer Success Manager

Vancouver, WA · Remote

$120K/yr

Role Overview As a Senior Customer Success Manager, you will serve as the strategic partner to our most valued clients across North America. You will own retention and renewals, identify and qualify ...

Clari + Salesloft

Senior Customer Success Manager

OR · On-site +1

At Salesloft, our Senior Customer Success Manager will be pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers end-to-end - from onboarding through active project support. You'll serve as their primary point of ...

Smartly

Senior Customer Success Manager

New York, NY · Hybrid

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... to full-time employees on day one: * Medical, dental, and vision coverage * Unlimited vacation

allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... to full-time employees on day one: * Medical, dental, and vision coverage * Unlimited vacation

Sitetracker

Senior Customer Success Manager

Austin, TX

$150K - $160K/yr

What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers, managing a portfolio of ToxMod and Velma accounts that includes high ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

We're looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers, managing a portfolio of ToxMod and Velma accounts that includes high ...

Hi Marley

Sr. Customer Success Manager

Boston, MA

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

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Full Time Senior Customer Success Manager information

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$32.5K

$83.1K

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How much do full time senior customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for full time senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Full Time Senior Customer Success Manager jobs near you
Infographic showing various Full Time Senior Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager

CB Insights

New York, NY • Hybrid

Full-time

Re-posted 9 days ago

Job description

Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.

The role you'll play:

The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward Deployed Strategist) is responsible for maintaining a portfolio of Accounts that include some of the world's leading corp strategy, corp dev, and research teams. Forward deployment means being embedded within the customer's strategy, helping them leverage our data and AI solutions to automate processes, unlock insights, and drive better decision-making. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other CB Insights' teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

About the Customer Success Team:

Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity.

Every day our team speaks with the best and brightest people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends. Being a part of the CBI Customer Success team means being a part of that equation. 

The uniqueness of the CS Team is driven by our group's diversity. You can look around and you'll find very few people with similar backgrounds. We each bring our own story which creates a very special environment for creativity, fun, strategy, and success.

Your Main Tasks:

  • Actively serve a portfolio of assigned strategic accounts so that customers may achieve their positive business outcomes via CB Insights' software & services.
  • Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale.
  • Own and maintain deep relationships with the Economic Buyers and senior level contacts within the portfolio of accounts. 
  • Design and manage account plans for assigned accounts.
  • Collaborate with CB Insights' business development team to expand customer relationships outside of the active team(s), leveraging CB Insights.
  • Own the commercial requirements for the renewals and growth for the assigned portfolio of accounts.
  • Maintain communication & governance protocols across customer & CB Insights' teams.
  • Effectively solve ad-hoc customer issues as needed.
  • Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks.
  • Collaborate with Marketing to demonstrate customer communication campaigns.
  • Provide continuous customer feedback to CB Insights' Product team.
  • Stay current & educate customers on CB Insights' products, competitive landscape & innovation trends.
  • Embrace & contribute to Customer Success team standard methodologies.
What you bring to the table:
  • B.S. or B.A. in business management, finance, economics or similar study. 
  • Validated results in prior role.
  • At least 5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS.
  • Expertise with Excel and CRMs, preferably Salesforce.
  • Proficiency communicating data via Excel, Salesforce and other business intelligence tools.
You will be successful here if you have:
  • Real passion for serving customers.
  • Desire to learn and maintain a point of view on the current landscape of technology trends especially GenAI. 
  • The ability to establish credibility with key customer decision makers & influencers.
  • Strong verbal/written communication & presentation skills; extraordinary listening skills.
  • Strong problem solving & analytical skills; formulates solutions that deliver real business value.
  • Ability to recognize and maximize new business opportunities.
  • Comfort with negotiation.
  • Multi tasking down to a science; handling multiple accounts & assignments simultaneously.
  • A commitment to exceed goals that is internal, constant & self-imposed.

#LI-Hybrid

 

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