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Full Time Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven Senior Customer Success Manager (CSM ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of ...

Sitetracker

Senior Customer Success Manager

Austin, TX

$150K - $160K/yr

What You'll Do As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work with our largest customers, managing a portfolio of ToxMod and Velma accounts that includes high ...

CORAS

Senior Customer Success Manager

Mclean, VA

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Accelerated Connections

Drive Strategic Customer Outcomes andLong TermValue GTT is hiring a Senior Customer Success Manager to lead high value customer relationships and deliver measurable outcomes across enterprise ...

PointClickCare

(US) Sr. Customer Success Manager

$118K - $132K/yr

Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are ...

Genesys

Senior Customer Success Manager

Indiana, PA · On-site +1

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

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Full Time Senior Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do full time senior customer success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for full time senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Full Time Senior Customer Success Manager jobs near you
Infographic showing various Full Time Senior Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Sr. Customer Success Manager

Seattle Children's Hospital

WA

$118K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Seattle Children's rating

8.5

Company rating: 8.5 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

53rd of 1,054 rated hospitals

Job description

The Senior Customer Success Manager for the Epic Community Connect program serves as the primary advocate and strategic point of contact for both external community providers and internal SCPCG clinics. This position will lead implementations of the electronic health record (EHR) system for each affiliated clinic and ensure seamless adoption of Epic's EHR to drive long-term value. In this dual-representation role, the Senior Customer Success Manager serves as the primary Voice of the Customer within Seattle Children's while acting as a strategic ambassador to our partners. The role oversees the end-to-end lifecycle of requests—ensuring rigorous adherence to change control while proactively driving issues to resolution. As a trusted advisor, the Senior Customer Success Manager cultivates deep partnerships to ensure our customers achieve maximum value and optimal outcomes through the Community Connect Offering.
Beyond relationship management, the Senior Customer Success Manager provides financial and operational support for projects and ongoing delivery. This includes planning, tracking, and reporting on project spend, managing licensing and utilization reports, assessing customer health, tracking user provisioning, ensuring Customer adherence to policies & procedures/contract terms, and support of the invoicing and payment lifecycle. By delivering exceptional service, the Senior Customer Success Manager nurtures critical partnerships and drives the strategic growth of our primary care network.

Required Education and Experience
Bachelor’s Degree or equivalent combination of education and Experience that demonstrates technical competence. Seven (7) years experience in a lead role overseeing program/project management. Five (5) years experience working with multiple stakeholders, in information technology and operations. Current or past certification/proficiency in Epic (e.g., EpicCare Ambulatory, Cadence, Resolute PB modules) preferred or equivalent experience. Background in pediatric healthcare, primary care, or community health initiatives. Formal project management certification (e.g., PMP) or experience with methodologies like Agile OR Equivalent Experience/Education that demonstrates competency.
Required Credentials
Preferred
Epic Community Connect or similar program experience.

Compensation Range

$118,174.00 - $177,262.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.  Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
 
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

What Seattle Children's employees say

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About Seattle Children's

Sourced by ZipRecruiter

Based in Seattle, Washington, Seattle Children’s comprises a leading pediatric hospital, research institute, and foundation dedicated to the care and cure of childhood illness. The system is internationally recognized for cutting‑edge clinical care in cardiology, oncology, genetics, and rare disease, alongside world-class translational research in areas such as immunology, neuroscience, and infectious disease.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Seattle, WA, US

Year founded

1907

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