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Full Time Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven Senior Customer Success Manager (CSM ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Upshop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers to develop long-lasting relationships with our most valuable customers. This ...

Perseus Group

Senior Customer Success Manager

$99K - $121K/yr

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group ... Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of ...

Spring Health

Senior Customer Success Manager

OR · Remote

$106K - $131K/yr

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your ...

Smartly

Senior Customer Success Manager

New York, NY · On-site

$115K - $135K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive ...

Allego

Sr. Customer Success Manager

Waltham, MA

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... to full-time employees on day one: * Medical, dental, and vision coverage * Unlimited vacation

CORAS

Senior Customer Success Manager

Mclean, VA · On-site

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Hi Marley

Sr. Customer Success Manager

Boston, MA

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

Horizon3.ai

Senior Customer Success Manager

About the Role We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to ... All full-time roles are eligible for an equity package in the form of stock options. You Belong ...

Toolio

Senior Customer Success Manager

Brooklyn, NY · On-site +1

The Opportunity We are hiring a Senior Customer Success Manager to own customer outcomes after go-live. This role is accountable for driving product adoption, measurable value, retention readiness ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

Healthee

Senior Customer Success Manager

New York, NY · On-site

$100K - $120K/yr

We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner - responsible for retention, adoption ...

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Full Time Senior Customer Success Manager information

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How much do full time senior customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for full time senior customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Full Time Senior Customer Success Manager jobs near you
Infographic showing various Full Time Senior Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Sr Customer Success Manager

Sr Customer Success Manager

KWI

Melville, NY • On-site

$110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Sr Customer Success Manager
Department: Customer Experience
Employment Type: Full Time
Location: Melville, NY
Compensation: $110,000 / year
Description
The Opportunity
KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue.
The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities.
The Senior CSM will form relationships at the highest levels of our customers (the "Sponsors" and not just the "Users").
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Sr Customer Success Manager, you excel at the following
  • GRR consistently above 95%
  • NRR consistently above 105%
  • NPS growth > 5 pts per year
  • Able to articulate value to customer vs just being transactional
  • Clear visibility into account health and proactive churn mitigation
  • Comfortable forming and maintaining strong relationships with senior clients
  • Able to forensically map out customer organization and make plans to get to new people
  • Measurable expansion revenue contribution (quarterly upsell target)
  • High product adoption and customer advocacy

The impact you'll make
Customer Retention & Health
  • Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.
  • Ensure the Customer Success program is fully executed with precision, including onboarding oversight, lifecycle engagement, and structured success planning.
  • Continuously monitor account health scores, usage trends, risk signals, and churn indicators, taking proactive action to mitigate risk.
  • Build and maintain executive-level relationships to reinforce value realization and long-term partnership.

Revenue Growth & Expansion
  • Operate as a revenue-focused CSM, identifying and driving upsell and cross-sell opportunities that contribute to strongNet Revenue Retention (NRR).
  • Partner closely with CRO & VP Customer Experience on renewal strategy and expansion planning.
  • Lead value-based Executive Business Reviews (EBRs) that clearly articulate ROI and growth opportunities.

Program Execution & Operational Excellence
  • Execute the Customer Success playbook consistently and with discipline across all assigned accounts.
  • Drive product adoption and measurable customer outcomes aligned to agreed success metrics.

Cross-Functional Collaboration
  • Work effectively cross-functionally with Sales, Product, Support, Professional Services, and Finance to ensure seamless customer experiences.
  • Act as the voice of the customer internally, sharing feedback that influences product enhancements and service improvements.
  • Escalate and manage complex customer issues with urgency and ownership.

What you will bring
  • 7+ years of experience in Customer Success, Account Management, or related roles within a SaaS technology company.
  • Retail/RetailTech experience is a huge plus but not required.
  • Demonstrated success maintaining GRR >95% and contributing to strong NRR through expansion revenue.
  • Experience managing enterprise or mid-market accounts in a complex technology environment.
  • Strong analytical mindset with the ability to interpret data and identify churn risk.
  • Executive-level communication skills and ability to influence senior stakeholders.
  • Proven ability to work collaboratively across multiple internal teams.

As a member of the KWI team you will receive
  • Full Medical, Dental and Vision
  • Annual bonus eligible
  • Free gym in the building
  • Generous PTO policy
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year

Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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