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Account Success Manager Jobs (NOW HIRING)

Kentech Consulting, Inc.

ACCOUNT SUCCESS MANAGER

$40K - $50K/yr

IMPACT We are looking for a Client Success Account Manager who can serve as a trusted partner to our clients, strengthen long-term relationships, identify opportunities for account growth, and ensure ...

Kentech Consulting Inc

ACCOUNT SUCCESS MANAGER

Miami, FL · Remote

$40K - $50K/yr

IMPACT We are looking for a Client Success Account Manager who can serve as a trusted partner to our clients, strengthen long-term relationships, identify opportunities for account growth, and ensure ...

Vendelux Inc

Account Success Manager

New York, NY · On-site

$100K - $180K/yr

The Account Success role is a hybrid onsite position, with 4 days in the office based in our NYC ... Create strategic plans for managing client relationships and develop clear and compelling business ...

ClickDimensions

Success Manager

Peachtree City, GA · On-site

Additionally, this role is responsible for the proactive monitoring of assigned accounts, success ... Success Manager WHO WE ARE Are you passionate about marketing, technology and helping businesses ...

JWX

Customer Success Manager

Macedonia, OH · On-site

Drive account success by understanding clients' business strategies, technical requirements, and launch timelines. * Own and manage the full renewal cycle. * Identify opportunities for product ...

ClickDimensions

Success Manager

Atlanta, GA · Remote

Additionally, this role is responsible for the proactive monitoring of assigned accounts, success ... Success Manager WHO WE ARE Are you passionate about marketing, technology and helping businesses ...

Armis, Inc.

$130K - $165K/yr

Partner with Product, Engineering, Support, and Sales teams to drive account success. * Bachelor ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$70K - $80K/yr

Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales.

Zirrus

Client Success Manager (CSM)

Yadkinville, NC

Build account success plans. * Identify service improvement opportunities. * Develop regular ... Strong organizational and time management skills with the ability to manage multiple accounts and ...

Trimble

Customer Success Manager

Westminster, CO

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the ... Architect comprehensive account success plans and rollout strategies that align our technology with ...

Trimble

Customer Success Manager

Lake Oswego, OR

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the ... Architect comprehensive account success plans and rollout strategies that align our technology with ...

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Account Success Manager information

See salary details

$29.5K

$65.8K

$106K

How much do account success manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for account success manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Account Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and strategic judgment. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on complex customer interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher salaries, often supplemented with bonuses or commissions, especially in SaaS or tech companies. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

What jobs make $3,000 a month without a degree?

An Account Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. These jobs typically involve remote work or flexible schedules and may require proficiency with CRM tools or industry-specific software.

What jobs in the US pay 300,000 a year?

For an Account Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record of client retention, and skills in account management, sales, and strategic planning. Such compensation is often found in senior roles within technology, finance, or consulting firms, especially for those managing large accounts or leading teams. High-paying roles may also include executive positions or specialized roles with performance-based bonuses and stock options.
More about Account Success Manager jobs
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What states have the most Account Success Manager jobs? States with the most job openings for Account Success Manager jobs include:
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Account Success Manager jobs near you
ACCOUNT SUCCESS MANAGER

ACCOUNT SUCCESS MANAGER

Kentech Consulting, Inc.

Remote

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

KENTECH Consulting Incis an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
  • People Focused: We are client focused and results-driven.
  • Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
  • Fact Finders: We are passionate investigators for discovery and truth.
  • Community Partnerships: We believe there is no greater power for transformation than delivering on what a communities and employees care about.

IMPACT
We are looking for a Client Success Account Manager who can serve as a trusted partner to our clients, strengthen long-term relationships, identify opportunities for account growth, and ensure customers receive the highest level of service from onboarding through ongoing account management.
This role is ideal for someone who is customer-focused, relationship-driven, highly organized, and comfortable balancing client service, account growth, operational follow-through, and cross-functional communication.
Key Responsibilities
  • Serve as the primary point of contact for assigned client accounts, ensuring timely communication, strong relationship management, and effective resolution of client needs.
  • Build and maintain strong, long-term relationships with key client contacts, business executives, stakeholders, and decision-makers.
  • Act as a trusted advisor by understanding each client's business needs, service expectations, contract requirements, and opportunities for expanded support.
  • Manage the full client lifecycle, including onboarding, training, activation, ongoing account support, renewals, and account growth.
  • Identify opportunities for upselling, cross-selling, expanded service usage, and additional solutions based on client needs, account history, usage trends, and business objectives.
  • Partner closely with sales, operations, marketing, and product teams to support client growth, improve the customer experience, and deliver solutions that align with client expectations.
  • Monitor account health, client satisfaction, service usage, communication trends, and potential risks to retention.
  • Develop and execute account management strategies that improve client engagement, increase service adoption, and support revenue growth.
  • Manage customer activations and ensure new clients are fully onboarded, trained, and able to go live as quickly and smoothly as possible.
  • Analyze customer data, service trends, and account activity to identify opportunities for improvement, process consistency, and proactive outreach.
  • Address escalated client concerns, high-severity requests, service issues, or urgent account needs with professionalism, urgency, and follow-through.
  • Support retention efforts by proactively identifying client concerns, resolving issues early, and maintaining regular client communication.
  • Assist in building, improving, and documenting Client Success SOPs, workflows, communication templates, and account management best practices.
  • Maintain accurate and timely account records in CRM systems, including client notes, follow-up tasks, opportunities, risks, and account activity.
  • Contribute to customer success team initiatives by sharing best practices, identifying process gaps, and supporting continuous improvement.
  • Represent KENTECH professionally in all client interactions while maintaining strict confidentiality and compliance with company security standards.

Qualifications
  • 3+ years of proven experience in customer success, account management, client relations, sales support, or a similar client-facing role.
  • Background check, investigations, screening, compliance, public sector, SaaS, or professional services experience strongly preferred.
  • Demonstrated experience managing client accounts, maintaining relationships, and supporting customer retention.
  • Proven ability to identify upsell, cross-sell, renewal, or account expansion opportunities.
  • Experience working with sales, operations, and leadership teams to support account growth and client satisfaction.
  • Experience building or improving Client Success SOPs, workflows, account management processes, or department structure.
  • Strong written and verbal communication skills with the ability to engage professionally with stakeholders at all levels.
  • Ability to manage multiple client accounts, competing priorities, deadlines, and follow-up responsibilities.
  • Comfortable handling escalations, difficult conversations, and urgent client requests with professionalism and sound judgment.
  • Proficient in CRM and marketing automation systems; hands-on experience with TazWorks and HubSpot preferred.
  • Strong attention to detail, organization, documentation, and follow-through.
  • Ability to work independently in a remote environment while remaining responsive, accountable, and collaborative.

Soft Skills
  • Communication: Clearly conveys updates, expectations, account needs, and next steps to clients and internal teams.
  • Relationship Building: Builds trust with clients through consistency, responsiveness, professionalism, and follow-through.
  • Sales-Minded Client Service: Recognizes growth opportunities without sacrificing trust or service quality.
  • Problem-Solving: Anticipates client needs, identifies root causes, and works cross-functionally to resolve issues.
  • Adaptability: Adjusts quickly to changing client needs, operational priorities, and business demands.
  • Accountability: Owns client relationships, follow-up, documentation, and outcomes.
  • Professional Judgment: Handles sensitive information, escalations, and client concerns with discretion and maturity.

Nice to Have
  • Basic knowledge of HTML and Adobe Suite.
  • Experience with background screening platforms, investigative workflows, or compliance-driven client services.
  • BA/BS degree in Business, Marketing, Communications, or equivalent professional experience.

Additional Information
  • Remote, Full-Time Position
  • Paid Time Off
  • Flex Time
  • Short-Term Disability and Long-Term Disability
  • Life Insurance
  • Profit Sharing
  • Health, Vision, and Dental Benefits
  • Starting Pay: $40,000-$50,000 annually

Equal Employment Opportunity Statement
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.
We look forward to receiving your application. All applicant information will be kept confidential according to EEO guidelines.
This is a remote position.
Compensation: $40,000.00 - $50,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
KENTECH Consulting, Inc is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today's business environment.
WHAT WE DO
We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
OUR VISION
To help the world make clear and informed decisions.
OUR MISSION
To deliver fast, accurate, and secure background investigations on a global scale-supporting safer hiring decisions and stronger communities.
CAREERS AT KENTECH
We're building a team of remarkable individuals who are:
Critical thinkers and problem solvers who see challenges as opportunities
Driven professionals who create meaningful impact through their ideas and results
Mission-driven collaborators who believe in the power of digital identity to create safer environments
Naturally curious and eager to innovate in an ever-changing landscape
Team players who believe in the value of camaraderie, laughter, and high standards
WHO THRIVES HERE?
  • People who never back down from a tough challenge
  • Professionals who bring their best every day-and uplift others around them
  • Individuals who value purpose, performance, and a good laugh
  • Teammates who want to shape the future of digital security and identification
  • You, if you're reading this and thinking: "This sounds like my kind of place."

YOUR NEXT CHAPTER STARTS HERE
Ready to do work that matters with people who care?
Explore our current openings-your future team is waiting

Apply