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Account Success Manager Jobs in Utah (NOW HIRING)

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To ... Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Build and maintain strong relationships with key stakeholders at mid-market /enterprise accounts ... Customer Success, Account Management, Implementation, etc.) * Previous experience with TPRM, GRC ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... Experience managing enterprise accounts across multiple countries and time zones, with focus on ...

Reed

Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a ... Proactively seeking opportunities to increase revenue within existing customer accounts * Liaising ...

Route

Customer Success Manager

Lehi, UT

The opportunity As a Customer Success Manager at Route, you will own a portfolio of strategic ... Monitor account health, renewal risk, and commercial performance to drive long-term merchant ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

Raised $25M+ from Khosla Ventures and YC AI Success Manager - Broccoli AI This is a blend of ... Monitor account health using data (usage, bookings) * Run onboarding and ensure fast time-to-value

Flex Dental

Customer Success Manager

Provo, UT · On-site

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and ...

Revver

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company ... The Role This is a dual-segment CSM position covering Mid-Market and SMB accounts, with a clear and ...

Everpure

Customer Success Manager

Lehi, UT · On-site

$82K - $171K/yr

THE ROLE As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic ... Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in Utah

Account Success Manager information

See Utah salary details

$26.9K

$59.9K

$96.5K

How much do account success manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for account success manager in Utah is $59,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $71,500.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI cannot fully replace Account Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and strategic judgment. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on complex customer interactions. The role is expected to evolve with technology, emphasizing skills in communication, problem-solving, and relationship management.

What are the key skills and qualifications needed to thrive as an Account Success Manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher salaries, often supplemented with bonuses or commissions, especially in SaaS or tech companies. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for this role.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an Account Success Manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an Account Success Manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

What jobs make $3,000 a month without a degree?

An Account Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. These jobs typically involve remote work or flexible schedules and may require proficiency with CRM tools or industry-specific software.

What jobs in the US pay 300,000 a year?

For an Account Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record of client retention, and skills in account management, sales, and strategic planning. Such compensation is often found in senior roles within technology, finance, or consulting firms, especially for those managing large accounts or leading teams. High-paying roles may also include executive positions or specialized roles with performance-based bonuses and stock options.
What are popular job titles related to Account Success Manager jobs in Utah? For Account Success Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in Utah look for? The top searched job categories for Account Success Manager jobs in Utah are:
What cities in Utah are hiring for Account Success Manager jobs? Cities in Utah with the most Account Success Manager job openings:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Utah as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,917 per year, or $28.8 per hour.

Client Success Manager

Nexus IT

Salt Lake City, UT • On-site

$80K - $104K/yr

Full-time

Posted 9 days ago

Job description

Position: Client Success Manager
Location: Salt Lake City, UT
Department: Client Success Team
Reports To: Front Line Service POD Team Lead (TL)
Salary/Pay: $80K - $104K / Year - Commensurate with experience and education
FLSA Status: Full-Time, Exempt
About the Company
Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.
Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.
Purpose of the Role:
The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.
How You Create Value:
You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.
Essential Duties and Responsibilities:
  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:
  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.
Requirements
Experience and Education:
  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor's degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.

Salary Description
$80K - $104K / Annually

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