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Member Success Manager Jobs in Utah (NOW HIRING)

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time$21/hour + Monthly Performance Bonus Do you ... Comfortable learning new systems and managing multiple tasks. * Excited to contribute to a fast ...

AlterMe

Customer Success Agent

Lehi, UT · On-site

$21/hr

AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus Do ... Comfortable learning new systems and managing multiple tasks. * Excited to contribute to a fast ...

PDQ

Customer Success Manager

Salt Lake City, UT · On-site

Customer Success Manager PDQ, founded in Salt Lake City, UT, USA, makes device management simple ... Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity ...

PDQ

Customer Success Manager

South Salt Lake, UT · On-site

About PDQ PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and ... Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity ...

Telarus

Customer Success Team Member

Sandy, UT · Remote

Customer Success Manager The Customer Success Manager is responsible for managing an assigned portfolio of customers by building strong relationships, driving customer retention, identifying growth ...

Kiln

Business Development Director

Lehi, UT · On-site

Member Success Manager or Lead at each community * Community Director or Manager at each community * Business Development Representative * Regional Vice President of Operations * Director of Revenue ...

Kiln

Business Development Director

Lehi, UT · On-site

Member Success Manager or Lead at each community * Community Director or Manager at each community * Business Development Representative * Regional Vice President of Operations * Director of Revenue ...

Kiln

Business Development Director

Lehi, UT

Member Success Manager or Lead at each community * Community Director or Manager at each community * Business Development Representative * Regional Vice President of Operations * Director of Revenue ...

Kiln

Business Development Director

Lehi, UT · On-site

Member Success Manager or Lead at each community * Community Director or Manager at each community * Business Development Representative * Regional Vice President of Operations * Director of Revenue ...

Kiln

Business Development Director

Lehi, UT · On-site

$90 - $120/hr

Member Success Manager or Lead at each community * Community Director or Manager at each community * Business Development Representative * Regional Vice President of Operations * Director of Revenue ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.
What are popular job titles related to Member Success Manager jobs in Utah? For Member Success Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Member Success Manager jobs in Utah look for? The top searched job categories for Member Success Manager jobs in Utah are:
Member Success Manager jobs near you

Customer Success Agent

AlterMe

Lehi, UT • On-site

$21/hr

Full-time

Re-posted 2 days ago

Job description


AlterMe Member Success Advocate
Full-time or Part-time$21/hour + Monthly Performance Bonus
Do you thrive on helping others succeed? At AlterMe, we're on a mission to empower people to take control of their health and fitness journey-and our Member Success Advocates are at the heart of that mission.
As a Member Success Advocate, you'll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You'll play a key role in guiding members through their journey-whether it's answering questions, resolving concerns, or celebrating their milestones.
What You'll Do
  • Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency.
  • Engage in outbound support, following up with members to ensure their success and satisfaction.
  • Process refunds and account updates with accuracy and professionalism.
  • Represent AlterMe's supportive, empowering brand voice in every interaction.
  • Work with a collaborative team that values your input and ideas for improvement.

What We Offer
  • Competitive pay: $21/hour, plus a monthly bonus for high performance.
  • Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full-time and part-time roles available.
  • Growth opportunities: We promote from within and support your career development.
  • Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives.

Who You Are
  • A natural communicator with strong written and verbal skills.
  • Empathetic, patient, and solution-oriented
  • Comfortable learning new systems and managing multiple tasks.
  • Excited to contribute to a fast-growing, health-focused company.

Apply