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Senior Customer Success Manager Jobs in Utah (NOW HIRING)

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Rocketlane

Senior Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a ...

New

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

SLANT, Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...

Vontier

Lead Customer Success Manager

Salt Lake City, UT · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Showing results 1-20

All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Utah

Senior Customer Success Manager information

See Utah salary details

$36.4K

$85.8K

$156.6K

How much do senior customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior customer success manager in Utah is $85,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $93,800.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What are the most commonly searched types of Senior Customer Success jobs in Utah?

The most popular types of Senior Customer Success jobs in Utah are:

What are popular job titles related to Senior Customer Success Manager jobs in Utah?

For Senior Customer Success Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Senior Customer Success Manager jobs in Utah look for?

The top searched job categories for Senior Customer Success Manager jobs in Utah are:

What cities in Utah are hiring for Senior Customer Success Manager jobs?

Cities in Utah with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in Utah as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,773 per year, or $41.2 per hour.

Sr. Customer Success Manager

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Build and maintain strong relationships with customers to ensure their success and satisfaction.

  • Proactively engage with customers, provide personalized support, and offer strategic guidance to maximize value from LoanPro solutions.

  • Manage customer accounts, identify trends and issues, and develop action plans to address escalations and improve customer health.

Job description

Sr. Customer Success Manager - Farmington, UT (Preferred)
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you own:
Sr. Customer Success Managers (CSMs) are a pivotal part of our Customer Success team. You are responsible for nurturing and maintaining strong relationships with our valued customers. The primary objective of a Sr. Customer Success Manager (CSM) is to ensure the success and satisfaction of our customers throughout their LoanPro journey. By understanding the unique needs and objectives of our customers, a Sr. CSM will proactively engage with key stakeholders, provide personalized support, and offer strategic guidance to drive the maximum value from our solutions. Your efforts will focus on retention, revenue growth, and maximizing customer lifetime value. A successful Sr. CSM is a customer advocate and trusted advisor, playing a crucial role in driving customer success and fostering lasting partnerships that contribute to LoanPro's growth and success.
Essential Job Functions:
  • Technical Capabilities
    • Demonstrates strong technical understanding of software/SaaS, and LoanPro. Capable of effectively supporting customer conversations by explaining technical concepts, troubleshooting basic technical problems, and coordinating with technical teams to ensure seamless service delivery.
    • A thought leader. Handling technical discussions and assisting customers in determining the best course of action and how to best employ LoanPro and our ecosystem of integrations..
  • Business Conduct
    • Demonstrates a solid understanding of lending, fintech, and business principles.
    • Demonstrates a high level of business acumen and professionalism, able to engage with clients at all levels.
    • Consistently responds to customer inquiries and internal communications (within the same day for most items)
    • Engages in clear, professional communication with customers and internal teams.
    • Proactively identifies potential issues, areas for improvement, and opportunities to add value, taking initiative to address them before they escalate.
    • Creates and delivers clear and effective presentations, occasionally needing assistance with more complex topics.
  • Relationship Development:
    • Builds strong relationships fostering trust and loyalty both internally and externally.
    • Effectively manages a complex portfolio of customers, identifying trends and common issues while providing consistent and high quality service.
    • Manage common escalations by developing initial action plans and proactively working with team members and leadership.
    • Conduct regular strategic/quarterly business reviews with clients, building out the schedule, agenda, and attendee list strategically.
  • Customer Training:
    • Collaborate across the organization to coordinate and deliver training programs and resources.
    • Work with various teams to build and maintain educational materials that increase customer self-sufficiency.
  • Feedback Collection:
    • Implement mechanisms for gathering feedback on products, services, and overall customer experience.
    • Analyze feedback to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
  • Upselling and Cross-Selling:
    • Identify opportunities for upselling or cross-selling based on customer usage patterns and needs.
    • Collaborate with sales teams to maximize revenue potential.
  • Customer Health Monitoring:
    • Utilize key performance indicators (KPIs) and metrics to assess customer health.
    • Implement systems to monitor and analyze customer data, identifying early signs of dissatisfaction or potential churn.
  • Scalability Planning:
    • Develop and refine scalable processes to manage a growing customer base efficiently.
    • Evaluate and implement customer success tools and technologies to enhance operational effectiveness.
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy.
  • Other duties as prescribed

What you need for success:
  • Proven experience in Customer Success, Account Management, or a similar role in the SaaS industry.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Experience in loan management or financial services is a plus.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
  • Energetic high performer who can meet deadlines, work independently, take initiative and follow through with requests
  • Proficiency in G Suite, Microsoft Office applications as well as industry-specific analysis software
  • Desire to support the LoanPro Core Values & Beliefs

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match
  • Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

Apply