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Remote Senior Customer Success Jobs in Utah (NOW HIRING)

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

$130K - $150K/yr

Grow With Us We're looking for a Senior Manager, Customer Success to lead our Enterprise Customer Success team and play a key role in delivering an exceptional experience for Workstream's largest ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Kadince

Customer Success Manager

Ogden, UT · Remote

About Kadince Kadince (pronounced cadence) is a fully remote software company founded in 2013. In a ... Who We Want to Hire To be a Kadince Customer Success Manager you should have at least 1 year of ...

Nearmap

Value Consultant

Lehi, UT · On-site +1

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Nearmap

Value Consulting Manager

Lehi, UT · Remote

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Nearmap

Value Consulting Manager

Lehi, UT · Remote

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Nearmap

Value Consultant

Lehi, UT · Remote

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Nearmap

Value Consulting Manager

Lehi, UT · On-site +1

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

Nearmap

Value Consultant

Lehi, UT · Remote

... our remote property intelligence platform. In this role, you will work at the intersection of strategy, analytics, and customer engagement: partnering with sales, customer success, and senior ...

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All JobsCustomer Success JobsRemote Senior Customer Success JobsRemote Senior Customer Success Jobs in Utah

Remote Senior Customer Success information

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the most commonly searched types of Senior Customer Success jobs in Utah?

The most popular types of Senior Customer Success jobs in Utah are:

What are popular job titles related to Remote Senior Customer Success jobs in Utah?

For Remote Senior Customer Success jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success jobs in Utah look for?

The top searched job categories for Remote Senior Customer Success jobs in Utah are:

What cities in Utah are hiring for Remote Senior Customer Success jobs?

Cities in Utah with the most Remote Senior Customer Success job openings:

Remote Senior Customer Success jobs near you

Customer Success Director | Fully Remote US

HireVue Inc

Sandy, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Company Description
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.
Essential Duties and Responsibilities
  • Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
  • Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
  • Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
  • Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
  • Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
  • Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
  • Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences

Qualifications
  • 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
  • Proven ability to operate as a trusted advisor to senior executives (VP-C-suite), influencing business strategy, adoption, and change across complex organizations
  • Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
  • Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
  • Comfortable owning both the customer relationship and the commercial outcome
  • Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
  • Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
  • Experience working with Fortune 500 companies strongly preferred
  • Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
  • Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage

Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSDs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
#remote-us

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