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Technical Customer Success Manager Jobs in Utah (NOW HIRING)

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

LoanPro

Technical Success Manager

Farmington, UT · On-site

Technical Success Manager - Farmington, UT Why LoanPro: "We want to change how the future of ... They are customer facing, strategic, product subject-matter experts. They are solutionists ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

New

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

New

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

New

Lumion

Customer Success Manager

South Jordan, UT · On-site

Our mission is to empower trade and technical schools to offer the most trusted operational ... Customer Success Manager The Role: We are a fast-growing startup looking for a highly motivated ...

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

CSC

Customer Success Manager

Logan, UT · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... What technical skills, experience, and qualifications do you need? * 3+ years B2B Account ...

SLANT, Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

A minimum of 1 year previous customer success, training, call center or technical support experience * Experience as a customer success/retention account manager in dental software * Experience ...

Flex Dental

Customer Success Manager

Provo, UT · On-site

A minimum of 1 year previous customer success, training, call center or technical support experience * Experience as a customer success/retention account manager in dental software * Experience ...

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Technical Customer Success Manager information

See Utah salary details

$46.4K

$138.6K

$176.2K

How much do technical customer success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical customer success manager in Utah is $138,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,100.00 and $164,800.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Utah? For Technical Customer Success Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Technical Customer Success Manager jobs in Utah look for? The top searched job categories for Technical Customer Success Manager jobs in Utah are:
What cities in Utah are hiring for Technical Customer Success Manager jobs? Cities in Utah with the most Technical Customer Success Manager job openings:
Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $138,638 per year, or $66.7 per hour.

Technical Success Manager

LoanPro

Farmington, UT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Technical Success Manager - Farmington, UT
Why LoanPro:
"We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance." -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech company-we're transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growing-it's leading the industry transformation.
How we do what we do:
"Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. That's what I'm most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people." -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What you own:
Technical Success Managers (TSMs) collaborate closely with the Customer Success Managers (CSMs) to support customers through their entire customer journey with LoanPro, including implementation. They are customer facing, strategic, product subject-matter experts. They are solutionists, builders, sellers, and project managers, responsible for exemplifying excellent customer service and LoanPro core values, culture, policy and procedures at all times.
Essential Job Functions:
  • Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
  • Support the CSMs in technical calls, upselling, and building new requirements
  • Collaborate with the Solution Architects on larger solutions
  • Collaborate with customers to gather and understand their technical requirements, business goals, and objectives in order to design and architect solutions that leverage our platform to meet those requirements.
  • Provide technical guidance and best practices to existing customers for integrating our platform with existing systems and workflows.
  • Create detailed technical documentation, including architecture diagrams, solution design specs, and integration guides.
  • Work closely with product and engineering teams to communicate customer feedback and drive continuous improvement of our platform.
  • Advocate for customer needs within the organization, ensuring that their feedback is considered in product development and enhancements.
  • Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve the solutions provided to customers.
  • Collaborate with internal teams to develop and refine processes, tools, and resources that enhance the customer experience.
  • An essential function of this role requires onsite work to collaborate with other team members. Remote work can be conducted at managers discretion and in accordance with company hybrid policy, although the first 90 days are expected to be in office completely to accommodate in person training.
  • Other duties as prescribed-Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What you need for success:
  • Bachelor's degree in Computer Science, Information Technology, Finance, or a related field is preferred, but not required.
  • 2+ years of experience in a technical customer-facing role, such as Solution Architect, Customer Success Manager, or Technical Success Manager.
  • 2+ years of experience in lending (preferred)
  • Strong understanding of software architecture, cloud computing, and system integration.
  • Proven experience in designing and implementing complex technical solutions for enterprise customers.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Proficiency in APIs, payloads, and basic database queries is a must.
  • Proficiency in scripting or programming languages (e.g., Python, JavaScript) is a plus.
  • Experience with CRM, SaaS platforms, or FinTech solutions is highly desirable.
  • Excellent oral and written communication skills, including facilitation of group presentations, and consulting skills
  • Ability to assess needs, influence, collaborate, deliver and partner at the most senior levels in the organization
  • Ability to build collaborative, trustworthy relationships across functions and geographies
  • Strategic, enterprise-wide and systems thinking
  • Good analytical and deductive reasoning skills
  • Thoughtful leadership and strong management capabilities. Ability to influence at all levels in an organization, including Senior Executives
  • Ability to consult with colleagues to identify issues, determine potential solutions, and analyze the impact on the broader organization
  • Ability to build relationships across a range of styles and cultures to form networks within and outside the company
  • Ability to use core technology to report information, analyze data and develop analytical models.
  • Proficiency in G-suite applications as well as industry-specific analysis software
  • Basic understanding of the industry, with the ability to become a subject matter expert on the job
  • Ability to work in a fast-paced, team environment, with a proactive rather than reactive mindset.
  • Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients

Benefits of the Role:
  • 80% Medical/Dental
  • PTO and Holiday Schedule
  • HSA and 401K Match
  • Wellness Rewards and EAP

At LoanPro, we have the ability to make a real difference. LoanPro offers a value-based, innovation-focused, learning culture and endless opportunities for growth. Come help us build LoanPro.
If you need an accommodation to apply for the position or during the interview process, please email hr@loanpro.io

Apply