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Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Relo Metrics

Senior Customer Success Manager

$80K - $95K/yr

Senior Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and ...

Heretto

Senior Customer Success Manager

CA · Remote

Senior Customer Success Manager Location: Remote Reports to: Head of Customer Success Employment Type: Full-time Role Overview We are seeking an experienced Senior Customer Success Manager (Senior ...

VEHLO

Senior Customer Success Manager

Knoxville, TN · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

Summary The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined ...

Vehlo

Senior Customer Success Manager

Knoxville, TN · On-site +1

Sr. Customer Success Manager About Vehlo: We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Stellix

Senior Customer Success Manager

Foxboro, MA · On-site

The Role We are seeking a Senior Customer Success Manager to play a strategic role in helping clients realize measurable value from our platforms and solutions. This individual will serve as a ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 ...

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Senior Customer Success Manager information

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$94.2K

$172K

How much do senior customer success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
More about Senior Customer Success Manager jobs
What cities are hiring for Senior Customer Success Manager jobs? Cities with the most Senior Customer Success Manager job openings:
What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
Who are the top companies hiring for Senior Customer Success Manager jobs? The top employers for Senior Customer Success Manager jobs are:
What states have the most Senior Customer Success Manager jobs? States with the most job openings for Senior Customer Success Manager jobs include:
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Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 27% Part Time, 2% Temporary, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $94,218 per year, or $45.3 per hour.
Sr Customer Success Manager

Sr Customer Success Manager

KWI

Melville, NY • On-site

$110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Sr Customer Success Manager
Department: Customer Experience
Employment Type: Full Time
Location: Melville, NY
Compensation: $110,000 / year
Description
The Opportunity
KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue.
The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities.
The Senior CSM will form relationships at the highest levels of our customers (the "Sponsors" and not just the "Users").
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Sr Customer Success Manager, you excel at the following
  • GRR consistently above 95%
  • NRR consistently above 105%
  • NPS growth > 5 pts per year
  • Able to articulate value to customer vs just being transactional
  • Clear visibility into account health and proactive churn mitigation
  • Comfortable forming and maintaining strong relationships with senior clients
  • Able to forensically map out customer organization and make plans to get to new people
  • Measurable expansion revenue contribution (quarterly upsell target)
  • High product adoption and customer advocacy

The impact you'll make
Customer Retention & Health
  • Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.
  • Ensure the Customer Success program is fully executed with precision, including onboarding oversight, lifecycle engagement, and structured success planning.
  • Continuously monitor account health scores, usage trends, risk signals, and churn indicators, taking proactive action to mitigate risk.
  • Build and maintain executive-level relationships to reinforce value realization and long-term partnership.

Revenue Growth & Expansion
  • Operate as a revenue-focused CSM, identifying and driving upsell and cross-sell opportunities that contribute to strongNet Revenue Retention (NRR).
  • Partner closely with CRO & VP Customer Experience on renewal strategy and expansion planning.
  • Lead value-based Executive Business Reviews (EBRs) that clearly articulate ROI and growth opportunities.

Program Execution & Operational Excellence
  • Execute the Customer Success playbook consistently and with discipline across all assigned accounts.
  • Drive product adoption and measurable customer outcomes aligned to agreed success metrics.

Cross-Functional Collaboration
  • Work effectively cross-functionally with Sales, Product, Support, Professional Services, and Finance to ensure seamless customer experiences.
  • Act as the voice of the customer internally, sharing feedback that influences product enhancements and service improvements.
  • Escalate and manage complex customer issues with urgency and ownership.

What you will bring
  • 7+ years of experience in Customer Success, Account Management, or related roles within a SaaS technology company.
  • Retail/RetailTech experience is a huge plus but not required.
  • Demonstrated success maintaining GRR >95% and contributing to strong NRR through expansion revenue.
  • Experience managing enterprise or mid-market accounts in a complex technology environment.
  • Strong analytical mindset with the ability to interpret data and identify churn risk.
  • Executive-level communication skills and ability to influence senior stakeholders.
  • Proven ability to work collaboratively across multiple internal teams.

As a member of the KWI team you will receive
  • Full Medical, Dental and Vision
  • Annual bonus eligible
  • Free gym in the building
  • Generous PTO policy
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year

Our work space
We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.
We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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