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Senior Customer Success Manager Jobs (NOW HIRING)

Creative Workforce Solutions

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Senior Customer Success Manager

Kansas City, MO · Remote

$120K - $160K/yr

Senior Customer Success Manager Intellicheck $120,000 - $160,000 Intellicheck delivers real-time, authoritative identity verification by analyzing DMV-issued ID data with a single scan to detect fake ...

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KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Benepass

Senior Customer Success Manager

$100K - $130K/yr

We are hiring two Senior Customer Success Managers: one to support our SMB customer segment and one to support our Midmarket customer segment. While both roles share the same core responsibilities ...

Repairify

Senior Customer Success Manager

Austin, TX · On-site

As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM ...

Repairify

Senior Customer Success Manager

Austin, TX

As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM ...

Wonderlic

Senior Customer Success Manager

Chicago, IL · On-site

As a Senior Customer Success Manager, your primary goal will be to drive revenue growth by ensuring customer satisfaction and loyalty. You will leverage your sales acumen and HR tech expertise to ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has ...

CORAS

Senior Customer Success Manager

Mclean, VA

About the Role We're looking for a Senior Customer Success Manager who genuinely loves working with customers, the kind of person who lights up when a customer has their "now I get it" moment and ...

Hi Marley

Sr. Customer Success Manager

Boston, MA

We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the ...

AlphaSense

Senior Customer Success Manager

New York, NY · On-site

About the Role As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Financial Services sector. You are ...

MongoDB

Senior Customer Success Manager

Chicago, IL

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

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Senior Customer Success Manager information

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$94.2K

$172K

How much do senior customer success manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
More about Senior Customer Success Manager jobs
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What are the most commonly searched types of Senior Customer Success jobs? The most popular types of Senior Customer Success jobs are:
Who are the top companies hiring for Senior Customer Success Manager jobs? The top employers for Senior Customer Success Manager jobs are:
What states have the most Senior Customer Success Manager jobs? States with the most job openings for Senior Customer Success Manager jobs include:
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Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $94,218 per year, or $45.3 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Creative Workforce Solutions

Kansas City, MO • Remote

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

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Job description

Senior Customer Success Manager

Intellicheck


$120,000 - $160,000

Intellicheck delivers real-time, authoritative identity verification by analyzing DMV-issued ID data with a single scan to detect fake or altered IDs. Our platform minimizes false positives while ensuring a seamless, trusted experience for users, supporting both in-person and digital transactions. We verify nearly 100 million IDs annually for major banks, credit card issuers, title insurance companies, and law enforcement agencies across North America. As a hardware vendor-neutral, omnichannel SaaS solution, Intellicheck works seamlessly with your existing mobile devices and scanners to provide reliable identity verification at scale.

Senior Customer Success Manager

Location: Remote

We're looking for a driven Senior Customer Success Manager to own the post-sales journey for our Identity Validation platform customers. You'll be a trusted advisor who helps clients navigate the fraud identity landscape, drives measurable value, and serves as the voice of the customer inside our organization.

What You'll Do

  • Drive growth: Build and execute success plans that improve account health, increase NRR, and identify expansion opportunities. Lead strategic quarterly business reviews.
  • Build relationships: Establish trusted, multi-level relationships that boost engagement and loyalty.
  • Own adoption: Lead implementations, monitor product usage, and drive time-to-value.
  • Turn insights into action: Use customer feedback and data to shape product improvements and resolve pain points.
  • Manage renewals: Own renewal quoting, expansion, and MSA negotiations.
  • Collaborate cross-functionally: Partner with sales, marketing, product, engineering, and support to deliver seamless experiences and resolve escalations.
  • Support continuous improvement: Contribute to CS playbooks, best practices, and internal documentation.

Additional Responsibilities

  • Manage a portfolio of Strategic Enterprise accounts in Banking and Retail
  • Run onboarding activities: kickoffs, milestone tracking, action-item follow-up
  • Deliver client training and workshops
  • Maintain accurate records in Salesforce and CS platforms
  • Stay current on industry trends and fraud/identity technology

What You Bring

  • 7+ years in a customer success role with a track record of driving NRR and portfolio growth
  • Strong problem-solving skills in complex, multi-stakeholder environments, with solid data analysis and synthesis ability
  • Detail-oriented with solid project management fundamentals; able to juggle multiple priorities
  • Self-starter mentality with a proactive, partnership-driven approach
  • Bonus: experience in fraud/identity or a fast-growing SaaS company

Please send a resume.  

Intellicheck provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

Company Description

We are currently recruiting for an outside client...please read the job posting in its entirety for more details about the position.
From compliance to recruitment and retention to operations and training methodologies, we will work with your company to solidify its basic structure and lay the foundation for growth. Creative Workforce Solutions thinks three to five years ahead of the workforce itself, implementing a forward-thinking approach to HR and technology for your workplace.