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Senior Customer Success Manager Jobs (NOW HIRING)

KWI

Sr Customer Success Manager

Melville, NY · On-site

Senior Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving ...

Canopy

Senior Customer Success Manager

Senior Customer Success Manager Senior Customer Success Manager Location: West Coast US (Remote with up to 50% travel) Canopy is dedicated to keeping medical personnel safe while at work. We offer ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer Success Manager Main Responsibilities: * Own the voice of the customer by developing and maintaining ...

Udt

Sr. Customer Success Manager

Tulsa, OK · On-site

Sr. Customer Success Manager The Senior Customer Success Manager partners with new and existing UDT customers to drive successful outcomes and maximize the value of UDT services and solutions. This ...

Hireology

Senior Customer Success Manager

Chicago, IL · On-site

$87K - $114K/yr

Senior Customer Success Manager Customer Success • Hireology • Chicago, IL • Hybrid • Full-Time About Hireology Hireology's technology empowers businesses to build great teams. Over the last ...

CB Insights

Senior Customer Success Manager

Manhattan, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

LoanPro

Sr. Customer Success Manager

Farmington, UT

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

Genesys

Sr. Customer Success Manager

California, MD · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

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Senior Customer Success Manager information

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How much do senior customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior customer success manager in the United States is $94,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.
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Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,218 per year, or $45.3 per hour.

Senior Customer Success Manager

Success Matcher Recruitment

New York, NY • On-site

Full-time

Posted 6 days ago

Job description

Senior Customer Success Manager

Our Client | NYC (Hybrid — 3 days/week, SoHo)

Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior Customer Success Manager to own and grow a portfolio of 130–150 school partnerships — blending consultative relationship management with a proactive growth mindset to drive student referrals, build playbooks from scratch, and shape how their School Success function operates as they scale into new states.

What You'll Do

  • Manage a portfolio of ~150 school partnerships, running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
  • Drive growth through a consultative upsell motion, treating every touchpoint as an opportunity to increase referral volume and deepen engagement
  • Analyze data to identify which schools need more attention and run small experiments to drive referrals
  • Build and refine the team's playbooks, metrics, and operational processes in a function that's still taking shape
  • Collaborate cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience

What We're Looking For

  • 5+ years of experience in customer success, account management, or sales, with a growth/upsell component (not purely reactive support)
  • Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
  • A proven track record managing a large book of business (not enterprise/low-volume accounts) in a B2B2C or B2C motion
  • A sales-minded, high-EQ approach — confident making the ask while building deep trust with busy school counselors
  • Based in NYC, or willing to relocate; able to work in-office 3 days/week in SoHo