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Senior Customer Success Manager Jobs in Raleigh, NC

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our ... Provide updates to senior leadership on client portfolio status and identify any issues or concerns ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... suite and senior leadership * Strategic Mindset: Demonstrated experience in developing and ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities: Lifecycle Management & Onboarding * Seamless Transitions: Manage the formal hand-off from new logo ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... with Sr. CSM Problem Solving Exercise - 60 min with Head of People 5. Reference Checks *We also ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Raleigh, NC

Senior Customer Success Manager information

See Raleigh, NC salary details

$34.4K

$80.9K

$147.7K

How much do senior customer success manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for senior customer success manager in Raleigh, NC is $80,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a Senior Customer Success Manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.

What is the role of a senior Customer Success Manager?

A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

Will AI replace CSM?

AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.

What is a typical CSM salary?

The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.

How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What are the most commonly searched types of Senior Customer Success jobs in Raleigh, NC? The most popular types of Senior Customer Success jobs in Raleigh, NC are:
What are popular job titles related to Senior Customer Success Manager jobs in Raleigh, NC? For Senior Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Success Manager jobs? Cities near Raleigh, NC with the most Senior Customer Success Manager job openings:
Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,916 per year, or $38.9 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

Clever Devices Ltd.

Apex, NC • On-site

$120K - $150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Senior Customer Success Manager to join our team.


The Senior Customer Success Manager plays a critical leadership role in driving exceptional delivery and long-term success across Clever Devices’ most complex and high-impact client engagements. With deep expertise in customer success strategy, operational execution, and stakeholder influence, this leader ensures seamless delivery of managed services while championing customer satisfaction, retention, and advocacy.

Serving as the primary operational liaison, they translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives. This includes managing customer contracts to ensure compliance with service level agreements, meeting with the product management team to drive product enhancements, guiding and delivering deployment forecasts within budget, technical and schedule scope, shaping preventive maintenance plans, driving process improvements, and enhancing service delivery standards.

The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear communication by coordinating response strategies with extreme precision across internal teams and client stakeholders. By identifying emerging service trends and influencing continuous improvement initiatives, they uphold Clever Devices commitment to service excellence and help future-proof client success.

This position is accountable for managing relationships and service performance for the company’s most demanding and strategically significant clients, requiring high emotional intelligence, strong operational acuity, and proactive leadership.

Primary Responsibilities:

  • Lead Strategic Customer Engagements: Orchestrate and deliver high-impact, multi-tiered customer reviews (weekly, monthly, quarterly, annual), presenting actionable insights from incident data, utilization trends, health metrics, and risk analyses. Provide strategic recommendations to management level stakeholders
  • Own SLA/SLO Governance: Champion full accountability for service performance reporting and delivery against SLAs across high-profile accounts, driving continuous improvements and alignment with business goals.
  • Promote Stakeholder Alignment: Ensure all internal and external stakeholders are engaged and aligned to maintain and improve customer satisfaction benchmarks
  • Oversee Complex Operational Frameworks: Direct the proactive evolution and execution of operational runbooks for strategic accounts, ensuring agile and resilient service delivery.
  • Audit Service Excellence: Lead performance audits of TAC and Field Service teams, developing targeted coaching, corrective actions, and service optimization plans.
  • Influence SOW Development: Collaborate on Statements of Work for new opportunities (whether service or new scope), contributing deep customer insight and operational feasibility
  • Contribute to Customer Onboarding Success: Architect onboarding frameworks and transition plans to ensure seamless movement from implementation to support phase.
  • Maintain Data Integrity: Oversee data governance initiatives to ensure accuracy of customer information across platforms, enabling reliable analytics and operations.
  • Shape Policy and Process Design: Act as the voice of the customer in policy and process development initiatives, promoting scalable and customer-centric solutions.
  • Escalation Leadership: Lead resolution efforts for high-priority escalations with structured tracking, reporting, and strategic interventions.
  • Build Executive-Level Relationships: Cultivate influential relationships across customer and internal leadership teams, fostering trust and long-term partnerships.
  • Manage Upgrades and Micro-Projects: Oversee and execute upgrade plans and smaller customerdriven initiatives with minimal disruption to live services. Proactively manage financial milestones with understanding of scope, budget, and technical resources to accurate plan and commit to milestone deliverables.
  • Drive Continuous Service Improvement: Spearhead the creation and execution of Continuous Improvement Plans, communicating outcomes and success metrics with stakeholders.
  • Champion Training & Adoption: Identify training needs and lead initiatives to enhance user adoption, ROI, and solution proficiency.
  • Contribute To Service Renewal Strategy: Track and manage service contract renewals, ensuring customer retention and value expansion.
  • Elevate Communication Standards: Deliver high-quality incident reports and communications tailored for executive consumption. Contribute to improved templates/deliverables for CSM team
  • Financial Stewardship: Leverage financial acumen to evaluate decisions impacting customer profitability and overall business health.
  • Act as Cross-Functional Connector: Partner across all organizational tiers—from technical experts to C-suite executives—to drive strategic initiatives and customer success programs.
  • Monitor and Report on KPIs: Drive performance excellence by monitoring key operational indicators and translating them into actionable insights.
  • Engage Management-Level Stakeholders: Confidently present and advise leadership on customer strategy, program risks, and success roadmaps.
  • Contribute to SOPs and Best Practices: Create and refine standard operating procedures, contributing to institutional knowledge and operational maturity.
  • Contribute Beyond the Role: Proactively take on high-impact assignments aligned with business transformation and leadership development
  • Other duties as assigned

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and budget.

In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.