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Customer Success Program Jobs in Raleigh, NC (NOW HIRING)

LHH US

Customer Success Program Specialist

Raleigh, NC

$38 - $42/hr

Customer Success Program Specialist Contract-to-Hire | $70,000-$80,000 Location: Raleigh, NC, Full-time and Fully Onsite Position Summary LHH is seeking a highly organized and customer-focused ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Safety Plus, Inc.

Customer Success Manager

Raleigh, NC · Remote

$60K - $70K/yr

Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs ... As a key member of our Customer Success team, you'll play a pivotal role in shaping the future of ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... programs and initiatives including equal pay, employee resource groups, holistic benefits and more.

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... programs and initiatives including equal pay, employee resource groups, holistic benefits and more.

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Raleigh, NC

Customer Success Program information

See Raleigh, NC salary details

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$23

$46

How much do customer success program jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer success program in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Raleigh, NC? The most popular types of Customer Success Program jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Program jobs in Raleigh, NC? For Customer Success Program jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Raleigh, NC look for? The top searched job categories for Customer Success Program jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Program jobs? Cities near Raleigh, NC with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Customer Success Program Specialist

LHH US

Raleigh, NC

$38 - $42/hr

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Success Program Specialist Contract-to-Hire | $70,000-$80,000 Location: Raleigh, NC, Full-time and Fully Onsite Position Summary LHH is seeking a highly organized and customer-focused Customer Success Program Specialist to support key data center and technology customers. This position serves as the primary liaison between customers and internal teams, ensuring successful order fulfillment, program execution, and on-time delivery. The ideal candidate possesses strong project management, supply chain, and customer relationship skills, with the ability to proactively identify risks, resolve issues, and drive a positive customer experience. Key Responsibilities Customer Relationship Management
  • Serve as the primary point of contact for customers, building strong, long-term partnerships.
  • Communicate production schedules, order status, delivery timelines, and business priorities.
  • Resolve customer concerns and delivery issues in a timely and professional manner.
  • Support customer onboarding and ongoing account management.
Program & Project Coordination
  • Manage customer programs from order placement through delivery.
  • Track milestones, risks, dependencies, and deliverables.
  • Facilitate cross-functional collaboration to align customer expectations with operational capabilities.
  • Provide status updates and recommendations to customers and internal stakeholders.
Order Management & Operations
  • Process and manage purchase orders, sales orders, inventory updates, and delivery schedules.
  • Monitor production, inventory, and shipping activities to ensure on-time performance.
  • Maintain accurate order and fulfillment information within ERP systems.
ERP & Process Improvement
  • Utilize Microsoft Dynamics 365 (D365) to manage orders, inventory, and delivery schedules.
  • Identify opportunities to improve operational efficiency and customer experience.
  • Participate in continuous improvement initiatives and root cause analysis efforts.
Reporting & Analytics
  • Develop and maintain operational and executive-level reports.
  • Analyze production, inventory, and logistics data to support decision-making and customer success.
Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 5+ years of experience in customer success, supply chain, project coordination, or operations.
  • Experience with ERP systems, preferably Microsoft Dynamics 365.
  • Strong project management, organizational, and problem-solving skills.
  • Advanced Microsoft Excel skills and ability to analyze operational data.
  • Excellent communication and relationship-building abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Manufacturing, logistics, or supply chain experience preferred.
  • Knowledge of VBA, Access, automation tools, or networking products is a plus.
What We're Looking For
  • Customer-focused professional with strong attention to detail.
  • Proven ability to manage complex programs and competing priorities.
  • Collaborative team player with strong leadership and influencing skills.
  • Analytical thinker who can interpret data and drive process improvements.
Pay Details: $38.00 to $42.00 per hour
Search managed by: Kelly Kirst
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.