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Customer Success Program Jobs in Columbus, OH (NOW HIRING)

Foxen

Customer Success Manager

Columbus, OH · On-site

As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance ...

Okta, Inc.

Customer Success Executive

Columbus, OH · On-site

The Customer Success Executive - Enterprise role will play a critical part in the exciting growth ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...

RQI Partners

$100K - $105K/yr

Best Practices - Share customer best practices in RQI program adoption between customers ... Customer Success - Ensuring that customers in designated accounts maximize the opportunities for ...

RQI Partners

$100K - $105K/yr

Best Practices - Share customer best practices in RQI program adoption between customers ... Customer Success - Ensuring that customers in designated accounts maximize the opportunities for ...

giftHEALTH Inc

Director of Client Success

Columbus, OH · On-site

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on ... Knowledge of direct-to-patient program delivery, specialty pharma reimbursement, or comparable ...

Gifthealth

Director of Client Success

Columbus, OH

We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on ... Knowledge of direct-to-patient program delivery, specialty pharma reimbursement, or comparable ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Columbus, OH

Customer Success Program information

See Columbus, OH salary details

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$23

$45

How much do customer success program jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for customer success program in Columbus, OH is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Columbus, OH? The most popular types of Customer Success Program jobs in Columbus, OH are:
What are popular job titles related to Customer Success Program jobs in Columbus, OH? For Customer Success Program jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Columbus, OH look for? The top searched job categories for Customer Success Program jobs in Columbus, OH are:
Customer Success Program jobs near you
Customer Success Manager

Customer Success Manager

Foxen

Columbus, OH • On-site

Other

Posted 20 days ago

Job description

Who We Are:

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We've built a profitable, growing business in a challenging market.  Customers stay and expand with us.  Our product portfolio continues to deepen.  And we still have significant room to grow. 

That kind of momentum requires something specific from the people who work here: high standards, a builder's mindset and ambition without ego. 

Foxen isn't for everyone.  But for the people it's for, it's a supportive place to grow.

What You'll Do:

As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily compliance, training property teams, onboarding new properties, and providing overall oversight for an assigned portfolio of communities.

As a key member of a growing team of entrepreneurial professionals, you'll help drive innovation in the multifamily risk compliance industry. You'll also have the opportunity to contribute to the development and enhancement of the company's operational platform, helping shape the future of our products and services.

Your Responsibilities:

Customer Relationship & Adoption 

  • Serve as the primary strategic partner and escalation point for key leaders and property-level staff, fostering strong relationships and driving resolution for complex customer service and technical account inquiries. 
  • Lead the successful onboarding, training, and adoption of the Foxen platform for new customers and their properties, ensuring a logical, timely, and positive integration experience. 
  • Champion product comfort and communication by training staff on Foxen product features and benefits, empowering them to effectively communicate the value proposition to residents. 

Portfolio Health & Compliance 

  • Monitor and manage the health and compliance of an assigned customer portfolio, proactively communicating with property-level teams to ensure consistent execution of best practices and standard operating procedures (SOPs). 
  • Drive customer retention and growth by continuously reviewing account performance and usage data, identifying opportunities for deeper platform utilization, and mitigating churn risk. 
  • Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success. 

Operations & Stakeholder Management 

  • Provide clear, data-driven updates on the progress of monthly, quarterly, and annual strategic initiatives to internal and external stakeholders, ensuring alignment on business objectives. 
  • Collaborate cross-functionally with the Finance department to prepare accurate monthly customer invoices and perform necessary audits and reviews of charges. 
  • Contribute to the strategic planning and development of the customer's operational platform and processes, representing the Voice of the Customer (VoC) to inform product and service improvements. 
What You Bring:
  • Strong communication and interpersonal skills (friendly, personable, positive personality). 
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task.
  • Positive attitude with a willingness to quickly learn and adapt to new systems.
  • Previous customer service experience strongly preferred. 
  • Previous experience as a Customer Success Manager or in Property Management preferred.
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About Foxen

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

2018

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