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Customer Success Program Jobs in Columbus, OH (NOW HIRING)

Wolters Kluwer N.V.

Customer Success Associate

Columbus, OH · On-site

$34.30K - $57.40K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH · On-site

$34.30K - $57.40K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34.30K - $57.40K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34.30K - $57.40K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34.30K - $57.40K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

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Customer Success Program information

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How much do customer success program jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer success program in Columbus, OH is $23.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in Columbus, OH? The most popular types of Customer Success Program jobs in Columbus, OH are:
What are popular job titles related to Customer Success Program jobs in Columbus, OH? For Customer Success Program jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Columbus, OH look for? The top searched job categories for Customer Success Program jobs in Columbus, OH are:
Customer Success Program jobs near you

Customer Success Enablement Manager

AssetWatch, Inc.

Dublin, OH • Remote

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

We're looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch.

This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust.

This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage.

What's the Opportunity

  • Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance.
  • Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements.
  • Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights.
  • Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches.
  • Equip teams to clearly articulate AssetWatch's differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling.
  • Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows.
  • Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth.
  • Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities.
  • Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails.
  • Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement.

Qualifications

  • 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization.
  • Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards.
  • Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction.
  • Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined.
  • Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact.
  • Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes.
  • Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics.
  • Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders.
  • Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred.

#LI-REMOTE

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.