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Customer Success Leader Jobs Near Me

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... You will partner with maintenance and reliability leaders to develop strategies that maximize the ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Ability to work in a team environment and demonstrate leadership, presentation, and planning ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Columbus, OH

Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Wolters Kluwer

Customer Success Manager

Columbus, OH

Wolters Kluwer is a global leader in professional information services that combines deep domain ... The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ...

Logically, Inc.

Customer Success Manager

Dublin, OH · Hybrid

The Customer Success Manager will effectively plan and prioritize a high volume of customer ... Assistwith special projects as requested by leadership. * 10-20% travelrequired Qualifications:

iCIMS

Senior Manager, Customer Success

Columbus, OH · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Team Management & Leadership * Supervise, coach, and develop a team of CSMs, focusing on best ... Monitor key customer success metrics (e.g., NPS, retention, and account health), identifying and ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com ... Impact.com is the world's leading commerce partnership marketing platform, transforming the way ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

About impact.com impact.com is the world's leading commerce partnership marketing platform ... As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ...

SHI GmbH

Customer Success Manager - VMware

Columbus, OH · On-site

Continuous professional growth and leadership opportunities. * Health, wellness, and financial ... Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ...

EDB

Principal Customer Success Manager

Columbus, OH · On-site

Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast ... You will develop, prioritize, and execute customer success plans to nurture and guide your ...

Ryder

Customer Success Manager I

Pataskala, OH · On-site

$90K/yr

... our industry-leading logistics experts. At Ryder, there is more to being a supply chain ... Summary The E-Commerce Customer Success Manager I works closely with their clients and Ryder E-Com ...

Ryder System, Inc.

Customer Success Manager I

Etna, OH · On-site

$90K/yr

... our industry-leading logistics experts. At Ryder, there is more to being a supply chain ... Summary The E-Commerce Customer Success Manager I works closely with their clients and Ryder E-Com ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

About impact.com impact.com is the world's leading commerce partnership marketing platform ... As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ...

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How much do customer success leader jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success leader in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

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Customer Success Leader jobs near you
A map of the United States highlighting the number of Customer Success Leader job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Customer Success Leader job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Success Manager

AssetWatch, Inc.

Columbus, OH • Remote

$77K - $112K/yr

Full-time

Retirement, PTO

Re-posted 2 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

About the Role 

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions. 

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization. 

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth. 

What You Will Do 

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals. 

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter. 

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$77,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

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