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Associate Customer Success Manager Jobs Near Me

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$95K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Foxen

Customer Success Manager

Columbus, OH

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Foxen

Customer Success Manager

Columbus, OH · On-site

What You'll Do As a Customer Success Manager, you'll be responsible for the day-to-day administration of our risk compliance program at the property level. Your duties will include monitoring daily ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Team Management & Leadership * Supervise, coach, and develop a team of CSMs, focusing on best ... Monitor key customer success metrics (e.g., NPS, retention, and account health), identifying and ...

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How much do associate customer success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for associate customer success manager in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.
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Associate Customer Success Manager jobs near you
A map of the United States highlighting the number of Associate Customer Success Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Associate Customer Success Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Success Manager

AssetWatch, Inc.

Columbus, OH • Remote

$95K - $112K/yr

Full-time

Retirement, PTO

Posted 29 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

About the Role

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions.

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization.

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth.

What You Will Do

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals.

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter.

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$95,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.