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Associate Customer Success Manager Jobs in Quebec

Fundica

Customer Success Manager

Montreal, QC

The Customer Success Manager will identify opportunities in the market and strengthen strategic relationships to drive customer acquisition in the US. In order to be successful in this role, you will ...

AppDirect

Customer Success Manager

Montreal, QC · On-site

Your job is to leverage all of that for Devs.ai while owning the customer success function end-to-end. Your primary focus will be managing our largest, most strategic accounts: being their trusted ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

... in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment. * Proven track record of managing renewals and driving account expansion within an existing customer ...

MongoDB

Senior Customer Success Manager

Montreal, QC

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

Company Mako is a top fintech firm, building software to bring top asset managers into the cloud ... The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Quebec

Associate Customer Success Manager information

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Quebec look for?

The top searched job categories for Associate Customer Success Manager jobs in Quebec are:

Infographic showing various Associate Customer Success Manager job openings in Quebec as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Customer Success Manager

Montreal, QC

Fundica
See more jobs at Fundicaexternal

Full-time

Posted 9 days ago

Job description

Company Description

Fundica is an award winning, AI-powered funding search engine licensed by entrepreneur support organizations across North America. Using Fundica, these organizations help business clients easily identify and apply for the most relevant government while also acquiring valuable data about these businesses and their needs. 

Job Description

We are looking for a motivated, proactive individual to drive the overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

The Customer Success Manager will identify opportunities in the market and strengthen strategic relationships to drive customer acquisition in the US.

In order to be successful in this role, you will need to superb interpersonal and communication skills and a deep understanding of the sales process.

The ideal candidate would have an entrepreneurial mindset with a passion for and understanding of the business development and technology. You will work alongside the President, VP of Business Development and multidisciplinary experts to generate qualifying leads and drive B2B enterprise sales growth. 

  • Research, support, and attend industry events and webinars 
  • Provide qualified prospects with product demonstrations and presentations
  • Prepare the client contract proposal and assist in closing the sales process
  • Follow up and manage all qualified leads and partners through a structured sale cycle and document this through our CRM
  • Own and lead the onboarding and training process for news clients to ensure seamless implementation and long-term, successful solution adoption
  • Serve as day-to-day contact for clients, building trust and rapport while identifying customer needs, detecting areas of opportunity, and documenting learnings 
  • Work closely with sales, marketing, and product development to maximize client retention and growth through the customer journey
Qualifications

The Ideal Candidate  

  • At least 2 years of in a customer success, sales, or customer facing role  
  • Bachelor's degree with a strong grasp of technology
  • Outstanding, bilingual oral and written communication skills  
  • Fast learner, empathetic, technology lover, great sense of humour, and energetic individual  

Additional Information

What's in it for you?  

  • Work from our downtown office in Montreal (Peel Metro)  
  • Join an enthusiastic and dynamic team in a fast-paced learning environment  
  • Meet influencers in the tech community and expand your personal network  
  • Competitive compensation, including stock options  
  • Monthly team events  
  • Enjoy a kitchen stocked with healthy snacks and beverages  

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. We thank you for your interest and unfortunately will only be able to contact those candidates selected for interviews. 

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