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Associate Customer Success Manager Jobs in Quebec

MaintainX

Customer Success Manager

Montreal, QC

CA$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

FLiiP

Customer Success Manager

Brossard, QC · On-site +1

Role Overview We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness ...

Axya

Customer Success Manager

Montreal, QC

Excellent English French a strong plus Nice to have: ERP or supply chain platform experience AI or automation workflow exposure BI/SQL comfort CRM/CSP familiarity What Success Looks Like in 12 Months

Power Factors

Manager, Customer Success

Brossard, QC

The Customer Success Manager must be able communicate our vision and value-propositions and articulate the specific technical, business, and commercial aspects of our SaaS products and services. We ...

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Associate Customer Success Manager information

Do CSMS make good money?

Associate Customer Success Managers typically earn a competitive salary that varies by industry, location, and experience level. Entry-level positions may start lower, but with experience and skills in customer relationship management and tools like CRM software, salaries can increase significantly. Overall, CSM roles are considered financially rewarding within the customer service and account management fields.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance-based bonuses and benefits.

What is an associate Customer Success Manager?

An Associate Customer Success Manager is an entry-level or junior role responsible for supporting customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often work closely with senior CSMs, utilize customer management tools, and develop skills in communication, problem-solving, and product knowledge.

What is a customer success associate's salary?

The salary for a Customer Success Associate typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced associates or those in high-demand regions can earn higher compensation, often supplemented with bonuses or commissions.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are popular job titles related to Associate Customer Success Manager jobs in Quebec? For Associate Customer Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Quebec look for? The top searched job categories for Associate Customer Success Manager jobs in Quebec are:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Quebec as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Customer Success Manager

Customer Success Manager

MaintainX

Montreal, QC

CA$150/day

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent to match.

We are currently seeking a talented and motivated Customer Success Manager to join our team.

 
Job Summary
As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.

This isn't a standard playbook-following role. We're looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

What you'll do:

Account Ownership and Prioritization
  • Manage a book of accounts with a focus on segmentation and strategic prioritization.
  • Create and execute success plans aligned with customer business objectives and value metrics.
  • Monitor account health using data and behavioral indicators to adapt engagement strategies.
Product Adoption and Retention
  • Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series).
  • Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
  • Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
  • Partner with Sales and Support to identify upsell opportunities and expansion paths.
Risk Mitigation & Support
  • Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
  • Serve as a primary escalation point and coordinate cross-functional resolution efforts.
Value Realization 
  • Regularly communicate product value via impact reporting and usage insights.
  • Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
  • Contribute to the evolution of our CSM team's playbooks, systems, and culture.

About you:

  • 2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
  • A proven knack for making customers stick around, you've got the results to show with your retention and growth numbers.
  • Top-notch communicator and natural relationship builder, whether it's Zoom, email, or face-to-face, you make people feel heard and supported.
  • You've led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
  • A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins.
  • Comfortable diving into data, you've got an analytical mindset and use insights to level up the customer experience.
  • You thrive in fast-paced, ever-evolving environments, where no two days are the same - and you wouldn't have it any other way!

What's in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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