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Associate Customer Success Manager Jobs in Quebec

Targeted Talent

Customer Success Engineer

Montreal, QC · Remote

You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business * Analytical: Strong analytical skills with an aptitude ...

Targeted Talent

Customer Success Engineer

Montreal, QC · Remote

You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2B tech, SaaS or enterprise software business * Analytical: Strong analytical skills with an aptitude ...

Maya HTT

Senior Manager - Customer Success

Montreal, QC · On-site +1

The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT's Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven ...

Maya HTT

Senior Manager - Customer Success

Montreal, QC · On-site +1

The Senior Manager - Customer Success will be responsible for operating and leading Maya HTT's Customer Success function, evolving it from a renewals-focused operation into a proactive, value-driven ...

Caeus

Customer Success Lead

Montreal, QC · On-site

Description Customer Relationship Management * Act as the first point of contact for customers for ... Customer Success & Retention * Own customer health, satisfaction, and retention outcomes for ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

Manage a technical, engineering-focused customer success team to deliver superior customer outcomes. * Coordinate customer training programs, including on-site sessions, retraining after operator ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Quebec

Associate Customer Success Manager information

Do CSMS make good money?

Associate Customer Success Managers typically earn a competitive salary that varies by industry, location, and experience level. Entry-level positions may start lower, but with experience and skills in customer relationship management and tools like CRM software, salaries can increase significantly. Overall, CSM roles are considered financially rewarding within the customer service and account management fields.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance-based bonuses and benefits.

What is an associate Customer Success Manager?

An Associate Customer Success Manager is an entry-level or junior role responsible for supporting customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often work closely with senior CSMs, utilize customer management tools, and develop skills in communication, problem-solving, and product knowledge.

What is a customer success associate's salary?

The salary for a Customer Success Associate typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced associates or those in high-demand regions can earn higher compensation, often supplemented with bonuses or commissions.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are popular job titles related to Associate Customer Success Manager jobs in Quebec? For Associate Customer Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Quebec look for? The top searched job categories for Associate Customer Success Manager jobs in Quebec are:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Quebec as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC

Full-time

PTO

Posted 6 days ago

Job description

English will follow.
Nous recherchons une Directeur(rice) Customer Success orientee client, strategique et a l'aise avec la technologie, pour diriger et faire evoluer notre fonction Customer Success a l'echelle globale.
A ce poste cle, vous serez responsable de la vision, de la performance et de la structuration de l'equipe Customer Success, tout en restant proche du terrain et des clients strategiques. Vous travaillerez en etroite collaboration avec les equipes Produit, Ventes, Finance et Direction afin d'assurer une adoption forte de la plateforme Botpress, une retention durable et une creation de valeur mesurable pour nos clients, des developpeurs individuels jusqu'aux grandes entreprises internationales.Ce poste est un role 100 % en presentiel. Il n'offre aucune flexibilite de teletravail. Cette exigence est non negociable et constitue un critere eliminatoire. Nous croyons fermement qu'un leadership fort, une collaboration rapide et une culture d'excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible a une prime annuelle de rendement basee sur l'atteinte des objectifs d'affaires, notamment en matiere de retention de la clientele, de croissance de la clientele et de la performance globale de l'entreprise.

Vos responsabilites
Leadership & Management

  • Manager, coacher et faire evoluer une equipe de Customer Success Managers
  • Definir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d'excellence
  • Recruter, onboarder et developper les talents Customer Success
  • Instaurer une culture d'ownership, de rigueur et d'orientation resultats

Strategie Customer Success

  • Definir et piloter la strategie globale de Customer Success (onboarding, adoption, retention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptes a une croissance rapide
  • Piloter les strategies de renouvellement, de reduction du churn et d'upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes strategiques et les situations complexes ou a fort enjeu
  • Agir comme conseillerere de confiance aupres des decideurs clients
  • Traduire des concepts techniques et strategiques en valeur business concrete
  • Garantir une comprehension approfondie de la plateforme et des cas d'usage avances

Collaboration transverse

  • Etre la voix du client en interne et influencer la roadmap produit
  • Travailler etroitement avec les equipes Produit, Engineering et Sales
  • Contribuer a l'amelioration continue des outils, workflows et systemes Customer Success
  • Fournir des analyses et insights clients a la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d'experience en Customer Success, Account Management, Solutions Consulting ou role client equivalent
  • Experience averee en management d'equipe Customer Success
  • Experience solide en environnement SaaS, PaaS ou tech B2B
  • Capacite demontree a piloter l'adoption, la retention et la croissance client
  • Excellentes competences en communication, leadership et influence
  • A l'aise avec des produits techniques et des environnements complexes
  • Forte ethique de travail et sens des responsabilites
  • Capacite a evoluer dans un environnement rapide, exigeant et en forte croissance
  • Maitrise de l'anglais
  • Experience avec l'IA generative et l'IA conversationnelle
  • Parcours en startup ou scale-up a forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarite avec les agents IA, chatbots, LLMs ou plateformes d'automatisation
  • Capacite a allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de conges payes
  • Admissibilite aux assurances collectives apres la periode de probationAcces a un service de telemedecine apres la periode de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com

Apply