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Manager Of Customer Success Jobs in Quebec (NOW HIRING)

Avomind

Customer Success Manager

Montreal, QC · On-site

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and ... As one of the first customer facing hires, you'll have a direct hand in shaping the onboarding ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

  • Medical

  • PTO

This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption ...

MongoDB

Senior Customer Success Manager

Montreal, QC · On-site

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining ... The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

Ensure customer activity is captured in systems of record, including CRM and ticketing workflows ... What We Are Looking For * 7+ years in customer success, field service, technical account management ...

Booxi

CSAM - Customer Success Account Manager

Montreal, QC · On-site

  • Medical

  • PTO

We're looking for a customer obsessed CSAM who thrives in the high-touch world of luxury and beauty ... We're looking for a Customer Success Account Manager (CSAM) that will be responsible for driving ...

Booxi

CSAM - Customer Success Account Manager

Montreal, QC · On-site

  • Medical

  • PTO

We're looking for a customer obsessed CSAM who thrives in the high-touch world of luxury and beauty ... We're looking for a Customer Success Account Manager (CSAM) that will be responsible for driving ...

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

  • PTO

Company Mako is a top fintech firm, building software to bring top asset managers into the cloud ... Understanding of financial workflows, payments, compliance, or financial data systems.

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Manager Of Customer Success information

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What are the most commonly searched types of Of Customer Success jobs in Quebec?

The most popular types of Of Customer Success jobs in Quebec are:

What job categories do people searching Manager Of Customer Success jobs in Quebec look for?

The top searched job categories for Manager Of Customer Success jobs in Quebec are:

What cities in Quebec are hiring for Manager Of Customer Success jobs?

Cities in Quebec with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC • On-site

Full-time

PTO

Re-posted 11 days ago

Job description

English will follow.
Nous recherchons une Directeur(rice) Customer Success orientee client, strategique et a l'aise avec la technologie, pour diriger et faire evoluer notre fonction Customer Success a l'echelle globale.
A ce poste cle, vous serez responsable de la vision, de la performance et de la structuration de l'equipe Customer Success, tout en restant proche du terrain et des clients strategiques. Vous travaillerez en etroite collaboration avec les equipes Produit, Ventes, Finance et Direction afin d'assurer une adoption forte de la plateforme Botpress, une retention durable et une creation de valeur mesurable pour nos clients, des developpeurs individuels jusqu'aux grandes entreprises internationales.Ce poste est un role 100 % en presentiel. Il n'offre aucune flexibilite de teletravail. Cette exigence est non negociable et constitue un critere eliminatoire. Nous croyons fermement qu'un leadership fort, une collaboration rapide et une culture d'excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible a une prime annuelle de rendement basee sur l'atteinte des objectifs d'affaires, notamment en matiere de retention de la clientele, de croissance de la clientele et de la performance globale de l'entreprise.

Vos responsabilites
Leadership & Management

  • Manager, coacher et faire evoluer une equipe de Customer Success Managers
  • Definir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d'excellence
  • Recruter, onboarder et developper les talents Customer Success
  • Instaurer une culture d'ownership, de rigueur et d'orientation resultats

Strategie Customer Success

  • Definir et piloter la strategie globale de Customer Success (onboarding, adoption, retention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptes a une croissance rapide
  • Piloter les strategies de renouvellement, de reduction du churn et d'upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes strategiques et les situations complexes ou a fort enjeu
  • Agir comme conseillerere de confiance aupres des decideurs clients
  • Traduire des concepts techniques et strategiques en valeur business concrete
  • Garantir une comprehension approfondie de la plateforme et des cas d'usage avances

Collaboration transverse

  • Etre la voix du client en interne et influencer la roadmap produit
  • Travailler etroitement avec les equipes Produit, Engineering et Sales
  • Contribuer a l'amelioration continue des outils, workflows et systemes Customer Success
  • Fournir des analyses et insights clients a la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d'experience en Customer Success, Account Management, Solutions Consulting ou role client equivalent
  • Experience averee en management d'equipe Customer Success
  • Experience solide en environnement SaaS, PaaS ou tech B2B
  • Capacite demontree a piloter l'adoption, la retention et la croissance client
  • Excellentes competences en communication, leadership et influence
  • A l'aise avec des produits techniques et des environnements complexes
  • Forte ethique de travail et sens des responsabilites
  • Capacite a evoluer dans un environnement rapide, exigeant et en forte croissance
  • Maitrise de l'anglais
  • Experience avec l'IA generative et l'IA conversationnelle
  • Parcours en startup ou scale-up a forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarite avec les agents IA, chatbots, LLMs ou plateformes d'automatisation
  • Capacite a allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de conges payes
  • Admissibilite aux assurances collectives apres la periode de probationAcces a un service de telemedecine apres la periode de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com

Apply