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Customer Success Director Jobs in Quebec (NOW HIRING)

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

SAP

... direct du client sur votre marché et continuerez de bénéficier d'un mentorat et d'un ... SAP Academy for Customer Success propose un programme sur trois ans qui favorise la ...

SAP

... direct des clients afin de les guider dans l'utilisation de nos solutions. Le CSM s'efforce ... Votre rôle En tant que CSM au sein de SAP Next Gen - Academy for Customer Success, vos missions ...

Coveo

Director, Customer Marketing

Montreal, QC · On-site

Turn customer success into Coveo's next growth engine What if some of Coveo's strongest growth ... As our Director, Customer Marketing, you will: * Own Coveo's customer marketing strategy across the ...

New

Miratech

Delivery Director

Montreal, QC · On-site +1

Own customer success throughout implementations and build trusted relationships with enterprise stakeholders. * Establish, scale, and continuously improve MiraCloud's project management practice ...

Ivalua

Customer Marketing Manager

Montreal, QC · On-site

Reporting to the Director of Customer Marketing, you will be responsible for customer ... Leverage and promote customer success through all marketing and sales channels including social ...

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Customer Success Director information

See Quebec salary details

$54K

$132.1K

$186K

How much do customer success director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success director in Quebec is $132,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $156,500.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What job categories do people searching Customer Success Director jobs in Quebec look for?

The top searched job categories for Customer Success Director jobs in Quebec are:

What cities in Quebec are hiring for Customer Success Director jobs?

Cities in Quebec with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $132,083 per year, or $63.5 per hour.

Directeur Customer Success / Director of Customer Success

Montreal, QC • On-site

Botpress Technologies Inc.
See more jobs at Botpress Technologies Inc.external

Full-time

PTO

Re-posted 20 days ago

Job description

English will follow.
Nous recherchons un·e Directeur(rice) Customer Success orienté·e client, stratégique et à l’aise avec la technologie, pour diriger et faire évoluer notre fonction Customer Success à l’échelle globale.
À ce poste clé, vous serez responsable de la vision, de la performance et de la structuration de l’équipe Customer Success, tout en restant proche du terrain et des clients stratégiques. Vous travaillerez en étroite collaboration avec les équipes Produit, Ventes, Finance et Direction afin d’assurer une adoption forte de la plateforme Botpress, une rétention durable et une création de valeur mesurable pour nos clients, des développeurs individuels jusqu’aux grandes entreprises internationales.Ce poste est un rôle 100 % en présentiel. Il n’offre aucune flexibilité de télétravail. Cette exigence est non négociable et constitue un critère éliminatoire. Nous croyons fermement qu’un leadership fort, une collaboration rapide et une culture d’excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible à une prime annuelle de rendement basée sur l’atteinte des objectifs d’affaires, notamment en matière de rétention de la clientèle, de croissance de la clientèle et de la performance globale de l’entreprise.

Vos responsabilités
Leadership & Management

  • Manager, coacher et faire évoluer une équipe de Customer Success Managers
  • Définir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d’excellence
  • Recruter, onboarder et développer les talents Customer Success
  • Instaurer une culture d’ownership, de rigueur et d’orientation résultats

Stratégie Customer Success

  • Définir et piloter la stratégie globale de Customer Success (onboarding, adoption, rétention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptés à une croissance rapide
  • Piloter les stratégies de renouvellement, de réduction du churn et d’upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes stratégiques et les situations complexes ou à fort enjeu
  • Agir comme conseiller·ère de confiance auprès des décideurs clients
  • Traduire des concepts techniques et stratégiques en valeur business concrète
  • Garantir une compréhension approfondie de la plateforme et des cas d’usage avancés

Collaboration transverse

  • Être la voix du client en interne et influencer la roadmap produit
  • Travailler étroitement avec les équipes Produit, Engineering et Sales
  • Contribuer à l’amélioration continue des outils, workflows et systèmes Customer Success
  • Fournir des analyses et insights clients à la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d’expérience en Customer Success, Account Management, Solutions Consulting ou rôle client équivalent
  • Expérience avérée en management d’équipe Customer Success
  • Expérience solide en environnement SaaS, PaaS ou tech B2B
  • Capacité démontrée à piloter l’adoption, la rétention et la croissance client
  • Excellentes compétences en communication, leadership et influence
  • À l’aise avec des produits techniques et des environnements complexes
  • Forte éthique de travail et sens des responsabilités
  • Capacité à évoluer dans un environnement rapide, exigeant et en forte croissance
  • Maîtrise de l’anglais
  • Expérience avec l’IA générative et l’IA conversationnelle
  • Parcours en startup ou scale-up à forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarité avec les agents IA, chatbots, LLMs ou plateformes d’automatisation
  • Capacité à allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de congés payés
  • Admissibilité aux assurances collectives après la période de probationAccès à un service de télémédecine après la période de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com