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Customer Success Executive Jobs in Quebec (NOW HIRING)

AppDirect

Customer Success Manager

Montreal, QC

Be the primary relationship holder for our largest customers, running QBRs, executive check-ins, and success plans * Drive net revenue retention through upsells, cross-sells, and deep product ...

Lifeworks

Customer Success Manager

Montreal, QC · On-site

Our team and what we'll accomplish together The Alliances Customer Success team is responsible for the overall business and executive relationship with TELUS Health's channel partners. The Senior ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

Develop customer advocates and secure references through success stories, case studies, and ... Strong experience building and maintaining executive-level relationships. * Solid understanding of ...

MongoDB

Senior Customer Success Manager

Montreal, QC · On-site

Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force ...

Ivalua

Customer Marketing Manager

Montreal, QC

Work with various internal stakeholders, including Customer Success Executives, Sales Executives, Strategic Account Managers to define, recommend, and implement plan strategies with emphasis on the ...

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All JobsCustomer Success JobsCustomer Success Executive JobsCustomer Success Executive Jobs in Quebec

Customer Success Executive information

See Quebec salary details

$30K

$75.3K

$178.5K

How much do customer success executive jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success executive in Quebec is $75,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a customer success executive?

A Customer Success Executive is a professional responsible for building and maintaining strong relationships with clients to ensure they achieve their desired outcomes using a company's products or services. Their role typically involves onboarding new customers, providing ongoing support, and proactively identifying ways to maximize customer satisfaction and retention. They act as a bridge between the customer and internal teams, helping to resolve issues and communicate client feedback. By ensuring customers are successful and satisfied, they contribute directly to customer loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as a customer success executive, and why are they important?

To thrive as a Customer Success Executive, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and customer engagement platforms is typically required. Outstanding empathy, active listening, and adaptability set top performers apart in this role. These skills are crucial for building long-term customer relationships, ensuring satisfaction, and driving customer retention and growth.

How does a customer success executive typically collaborate with other departments to improve client satisfaction?

A Customer Success Executive works closely with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's offerings. They often relay client feedback to the Product team for enhancements, partner with Sales to identify upsell or renewal opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration not only helps in addressing client concerns proactively but also drives continuous improvement in customer experience.

What is the difference between Customer Success Executive vs Customer Support Specialist?

AspectCustomer Success ExecutiveCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentClient-facing, strategic interactionsSupport tickets, troubleshooting, technical assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
GoalsCustomer retention, upselling, long-term successIssue resolution, customer satisfaction

While both roles involve customer interaction, a Customer Success Executive focuses on proactive engagement to ensure long-term success, whereas a Customer Support Specialist primarily handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer satisfaction and retention.

How much do customer success executives make?

Customer Success Executives typically earn a salary ranging from $60,000 to $120,000 annually, depending on experience, location, and company size. Senior roles or those in high-demand industries may offer higher compensation, often supplemented with bonuses or commissions. Skills in customer relationship management tools and industry knowledge can influence earning potential.

What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What cities in Quebec are hiring for Customer Success Executive jobs?

Cities in Quebec with the most Customer Success Executive job openings:

Customer Success Executive jobs near you
Infographic showing various Customer Success Executive job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $75,277 per year, or $36.2 per hour.

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC • On-site

Full-time

PTO

Re-posted 17 days ago

Job description

English will follow.
Nous recherchons une Directeur(rice) Customer Success orientee client, strategique et a l'aise avec la technologie, pour diriger et faire evoluer notre fonction Customer Success a l'echelle globale.
A ce poste cle, vous serez responsable de la vision, de la performance et de la structuration de l'equipe Customer Success, tout en restant proche du terrain et des clients strategiques. Vous travaillerez en etroite collaboration avec les equipes Produit, Ventes, Finance et Direction afin d'assurer une adoption forte de la plateforme Botpress, une retention durable et une creation de valeur mesurable pour nos clients, des developpeurs individuels jusqu'aux grandes entreprises internationales.Ce poste est un role 100 % en presentiel. Il n'offre aucune flexibilite de teletravail. Cette exigence est non negociable et constitue un critere eliminatoire. Nous croyons fermement qu'un leadership fort, une collaboration rapide et une culture d'excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible a une prime annuelle de rendement basee sur l'atteinte des objectifs d'affaires, notamment en matiere de retention de la clientele, de croissance de la clientele et de la performance globale de l'entreprise.

Vos responsabilites
Leadership & Management

  • Manager, coacher et faire evoluer une equipe de Customer Success Managers
  • Definir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d'excellence
  • Recruter, onboarder et developper les talents Customer Success
  • Instaurer une culture d'ownership, de rigueur et d'orientation resultats

Strategie Customer Success

  • Definir et piloter la strategie globale de Customer Success (onboarding, adoption, retention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptes a une croissance rapide
  • Piloter les strategies de renouvellement, de reduction du churn et d'upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes strategiques et les situations complexes ou a fort enjeu
  • Agir comme conseillerere de confiance aupres des decideurs clients
  • Traduire des concepts techniques et strategiques en valeur business concrete
  • Garantir une comprehension approfondie de la plateforme et des cas d'usage avances

Collaboration transverse

  • Etre la voix du client en interne et influencer la roadmap produit
  • Travailler etroitement avec les equipes Produit, Engineering et Sales
  • Contribuer a l'amelioration continue des outils, workflows et systemes Customer Success
  • Fournir des analyses et insights clients a la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d'experience en Customer Success, Account Management, Solutions Consulting ou role client equivalent
  • Experience averee en management d'equipe Customer Success
  • Experience solide en environnement SaaS, PaaS ou tech B2B
  • Capacite demontree a piloter l'adoption, la retention et la croissance client
  • Excellentes competences en communication, leadership et influence
  • A l'aise avec des produits techniques et des environnements complexes
  • Forte ethique de travail et sens des responsabilites
  • Capacite a evoluer dans un environnement rapide, exigeant et en forte croissance
  • Maitrise de l'anglais
  • Experience avec l'IA generative et l'IA conversationnelle
  • Parcours en startup ou scale-up a forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarite avec les agents IA, chatbots, LLMs ou plateformes d'automatisation
  • Capacite a allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de conges payes
  • Admissibilite aux assurances collectives apres la periode de probationAcces a un service de telemedecine apres la periode de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com

Apply