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Freelance Customer Success Jobs in Quebec (NOW HIRING)

Freelance Customer Success information

What is a freelance customer success?

A Freelance Customer Success professional is an independent contractor who works with companies to help their customers achieve desired outcomes with a product or service. They focus on building strong relationships, addressing customer concerns, onboarding new clients, and ensuring satisfaction and retention. Unlike full-time employees, freelancers work on a project or contract basis and may support multiple clients at once. Their responsibilities can include providing support, conducting training sessions, gathering feedback, and collaborating with internal teams to improve the customer experience.

How do freelance customer success professionals typically collaborate with client teams?

Freelance customer success professionals often work remotely and integrate with client teams through regular virtual meetings, email updates, and shared project management tools. While they may not be on-site, they are expected to maintain close communication with account managers, support agents, and product teams to ensure customer goals are met. Building strong relationships and a clear understanding of client processes is key to aligning on objectives and delivering value. Effective freelancers are proactive in reaching out and providing insights, often acting as both advocates for the customer and liaisons to internal stakeholders.

What are the key skills and qualifications needed to thrive as a freelance customer success, and why are they important?

To thrive as a Freelance Customer Success Specialist, you need a solid understanding of customer relationship management, onboarding strategies, and industry-specific knowledge, often supported by experience with SaaS products or client-facing roles. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer support tools such as Zendesk or Intercom, is typically required. Outstanding communication, problem-solving abilities, and proactive client engagement are soft skills that set top performers apart. These capabilities ensure clients achieve their goals, drive retention, and foster long-term business partnerships in a dynamic, remote work environment.

What is the difference between Freelance Customer Success vs Customer Support Specialist?

AspectFreelance Customer SuccessCustomer Support Specialist
CredentialsExperience in customer success, CRM tools, communication skillsTechnical knowledge, communication skills, troubleshooting experience
Work EnvironmentRemote, flexible, project-basedOffice or remote, often scheduled shifts
Employer & IndustryStartups, SaaS companies, consulting firmsTech companies, service providers, retail
Search & Comparison IntentSeeking freelance roles in customer successLooking for customer support roles

Freelance Customer Success professionals focus on proactive account management, onboarding, and ensuring customer retention, often working independently. Customer Support Specialists handle technical issues, troubleshooting, and reactive support. While both roles require strong communication skills, freelance customer success emphasizes relationship building and strategic engagement, whereas customer support is more technical and issue-focused.

What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What are popular job titles related to Freelance Customer Success jobs in Quebec?

For Freelance Customer Success jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Freelance Customer Success jobs in Quebec look for?

The top searched job categories for Freelance Customer Success jobs in Quebec are:

Infographic showing various Freelance Customer Success job openings in Quebec as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

MAC -Freelance/On-Call - Quartier Dix-30, Brossard, QC

The Estee Lauder Companies Inc.

Brossard, QC • On-site

CA$16.85 - CA$27.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New


Job description

The Estee Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estee Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frederic Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty

Description As one of our highly skilled freelance sales associates (that provides either make-up application; skin care advice, hair or fragrance consultations) you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors. If you are a dynamic self-starter looking for a progressive career opportunity, then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.

While certification in makeup artistry and/or prior retail makeup experience is desirable, we also welcome applicants with beginner-level expertise. Additionally, expertise in fragrance, skincare, and hair consultation is highly valued; however, we are equally open to those looking to develop their skills in these areas. As a leader in prestige beauty, we foster a culture that celebrates diversity of thought and people.

We provide exceptional training and development opportunities, along with a competitive remuneration to support your growth and success within our organization. Qualifications While retail experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service Ability to work retail hours including days, nights, weekends and special events in a fastpaced work environment Previous experience with retail pointofsale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Pay Range: Anticipated Base Salary Range $16.85 to $27.15 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estee Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time

In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)). You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

Artificial Intelligence is used to compare and screen an applicant's resume as against the posted job description.