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Customer Success Associate Jobs in Quebec (NOW HIRING)

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief ...

Lifeworks

Customer Success Manager

Montreal, QC · On-site

The Senior Customer Success Manager strives to build trusted advisor relationships with our ... Working with Associate Account Managers who manage the individual client accounts within the ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

AppDirect

Customer Success Manager

Montreal, QC

Your job is to leverage all of that for Devs.ai while owning the customer success function end-to-end. Your primary focus will be managing our largest, most strategic accounts: being their trusted ...

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Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption ...

MongoDB

Senior Customer Success Manager

Montreal, QC · On-site

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

SAP

Commercial - SAP Academy for Customer Success - Montréal (hybride)   Votre rôle  En tant que Commercial au sein de SAP Next-Gen - Academy for Customer Success, vos missions seront les ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Quebec

Customer Success Associate information

See Quebec salary details

$23K

$45.4K

$67K

How much do customer success associate jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success associate in Quebec is $45,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Quebec?

The most popular types of Customer Success jobs in Quebec are:

What job categories do people searching Customer Success Associate jobs in Quebec look for?

The top searched job categories for Customer Success Associate jobs in Quebec are:

What cities in Quebec are hiring for Customer Success Associate jobs?

Cities in Quebec with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,418 per year, or $21.8 per hour.

Customer Success Associate

Mako Fintech

Montreal, QC • On-site, Remote

Full-time

PTO

Posted 26 days ago

Job description

Company

Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients and grow their AUM faster with smart automation and a great user experience.

We're the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we've ridden our product leadership to profitability, a team of 60 and market leadership.

As we expand our business to domination across Canada and international expansion, we're looking for someone to join our Revenue team, amaze our clients and build great things with us.

The Job

The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief Revenue Officer, the CSA partners closely with Post-Launch Engineering, Product, and Revenue Operations to drive adoption, increase upsells, reduce friction, and strengthen longterm customer relationships.

This role is ideal for someone detailoriented, technologically literate, and energized by helping customers succeed in a fastmoving SaaS environment. Specifically, you are responsible for the following tasks:

  • Guide new customers through setup, configuration, and early adoption milestones; ensure smooth handoff from the Sales and Implementation teams.
  • Track usage, engagement, and risk indicators; surface insights to leadership.
  • Identify opportunities to improve or expand the customer's services through client engagement and advocacy
  • Track issues, coordinate with Support and Product to ensure timely resolution.
  • Prepare usage reports and insights for QBRs and renewal conversations.
  • Execute repeatable CS playbooks (renewal prep, adoption nudges, product education).
  • Deliver training sessions, create documentation, and help customers understand new features.
  • Share customer feedback with Product, support revenue motions with Sales, and coordinate internal workflows.
  • Maintain CRM hygiene, update customer notes, and contribute to internal process improvements.


Background

  • Understanding of financial workflows, payments, compliance, or financial data systems.
  • Familiarity with subscription models, usage metrics, and customer lifecycle stages.
  • Strong analytical skills; ability to interpret customer data and identify trends.
  • Excellent communication skills-clear, structured, and customercentric.
  • Experience with CRM and tech tools (HubSpot, JIRA, Power BI, etc.)
  • Ability to manage multiple priorities in a fastpaced environment.
  • A proactive, problemsolving mindset with a focus on customer outcomes.
  • Organized and methodical: great meeting notes, planned approach to meeting targets
  • Bachelor's degree in computer science, math, physics, engineering, or finance from a major Canadian university
  • French-speaking is an asset


Location

Montreal or Toronto preferred


Why you should want this job

  • Top-tier compensation, including a generous commission plan and equity
  • Gold-plated benefits
  • High-end Mac or PC laptop
  • $1000 budget to outfit your home office
  • Unlimited vacation policy

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