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Customer Success Associate Jobs in Quebec (NOW HIRING)

Mako Fintech

Customer Success Associate

Montreal, QC · Remote

As we expand our business to domination across Canada and international expansion, we're looking for someone to join our Customer Success team, amaze our clients and build great things with us. The ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

Avomind

Customer Success Manager

Montreal, QC

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

MongoDB

Senior Customer Success Manager

Montreal, QC · On-site

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

Genesys

Senior Customer Success Manager

Quebec, QC · On-site

Design and execute customer success plans that improve adoption, optimize platform utilization, and increase customer lifetime value * Monitor and analyze customer health metrics to proactively ...

CDK

Customer Success Manager - Canada

Quebec, QC

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

SAP

Commercial - SAP Academy for Customer Success - Montréal (hybride)   Votre rôle  En tant que Commercial au sein de SAP Next-Gen - Academy for Customer Success, vos missions seront les ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Quebec

Customer Success Associate information

See Quebec salary details

$23K

$45.4K

$67K

How much do customer success associate jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer success associate in Quebec is $45,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Quebec? The most popular types of Customer Success jobs in Quebec are:
What are popular job titles related to Customer Success Associate jobs in Quebec? For Customer Success Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Quebec look for? The top searched job categories for Customer Success Associate jobs in Quebec are:
What cities in Quebec are hiring for Customer Success Associate jobs? Cities in Quebec with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,418 per year, or $21.8 per hour.

Customer Success Associate

Mako Fintech

Montreal, QC • Remote

Full-time

PTO

Posted 5 days ago

Job description

Are you passionate about finance and technology? Are you a great communicator and networker? If so, this position offers you the opportunity to leverage both of these skills! This is your chance to join a Fintech start-up experiencing growth and scaling quickly!


Company

Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients and grow their AUM faster with smart automation and great user experience.

We're the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we've ridden our product leadership to profitability, a team of 60 and market leadership.

As we expand our business to domination across Canada and international expansion, we're looking for someone to join our Customer Success team, amaze our clients and build great things with us.


The Job

You will first receive training with our Solutions Engineers to give you the best possible understanding of our product, before transitioning to the customer success team. You need to come in with an existing understanding of wealth and finance, a basic understanding of Python or Javascript, and be comfortable working with CEOs and VPs to rapidly make things happen. And critically, as a tech company, you need to quickly understand our product and be able to assist our customers improve their business operations.


This means, reporting directly to the Chief Revenue Officer, your job will be:

  • Help us grow our happy customers across Canada by owning the customer relationship;
  • Maintain a real time understanding of your customers and their adoption of our platform;
  • Help customers identify new, innovative opportunities to improve their business operations via custom business process automation configurations on Mako;
  • Become a Mako subject matter expert to help define new best practices to solve customer needs and champion these ideas with our internal teams;
  • Perform regular (weekly, monthly and quarterly) reviews with customers on goals, obstacles, insights and opportunities;
  • Collaborate with sales to identify opportunities to cross-sell and upsell customers on additional solutions;
  • Identify customer adoption challenges, CSAT risks and other indicators of churn risk;
  • Resolve complaints and prevent additional issues by improving processes;
  • Maintain accurate account records, keeping track of any invoices, contract updates and renewals.


Requirements

  • Strong knowledge of wealth and finance
  • Bachelors degree in computer science, math, physics, engineering, or finance from a major Canadian university
  • You have basic coding and debugging skills, such as Python, JavaScript, etc.
  • You have enthusiasm and great communication skills as you will need to support our clients and nurture that relationship.
  • You possess the ability to learn and retain technical knowledge quickly.
  • Data-driven mentality
  • French fluency a strong asset


Location

  • Remote in Canada


Why you should want this job

  • Top tier compensation including commission and equity
  • Gold-plated benefits
  • High-end Mac or PC laptop
  • $1000 budget to outfit your home office
  • Unlimited vacation policy

Apply