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Customer Success Associate Jobs in Quebec (NOW HIRING)

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

Avomind

Customer Success Manager

Montreal, QC

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

Genesys

Senior Customer Success Manager

Quebec, QC · On-site

Design and execute customer success plans that improve adoption, optimize platform utilization, and increase customer lifetime value * Monitor and analyze customer health metrics to proactively ...

UsiHOME

**Notre entreprise sera fermée pour les vacances estivales du 18 juillet 2026 au 31 juillet 2026 inclusivement. Toutes les candidatures reçues pendant cette période seront conservées avec soin et ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Quebec

Customer Success Associate information

See Quebec salary details

$23K

$45.4K

$67K

How much do customer success associate jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success associate in Quebec is $45,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the role of a customer success associate?

A customer success associate is responsible for managing customer relationships, ensuring client satisfaction, and helping customers achieve their goals with a company's products or services. They often handle onboarding, support, and follow-up, using tools like CRM software to track interactions and outcomes.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies depending on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Entry-level CSMs may earn less, while those with more experience or in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Is customer success an entry level job?

Customer Success Associate roles are often entry-level positions that require strong communication and problem-solving skills. Many companies provide on-the-job training, and prior experience is not always necessary, making it accessible for recent graduates or those new to the field.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What jobs make $3,000 a month without a degree?

Customer Success Associate roles often pay around $3,000 or more per month, especially with experience and strong communication skills. These positions typically require familiarity with customer relationship management (CRM) tools and may offer remote or flexible schedules. Other jobs that can reach this income level without a degree include sales, administrative roles, and certain technical support positions.
More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Quebec? The most popular types of Customer Success jobs in Quebec are:
What are popular job titles related to Customer Success Associate jobs in Quebec? For Customer Success Associate jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Quebec look for? The top searched job categories for Customer Success Associate jobs in Quebec are:
What cities in Quebec are hiring for Customer Success Associate jobs? Cities in Quebec with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,418 per year, or $21.8 per hour.

Customer Success Specialist | Specialiste Customer Success

Alveole

Montreal, QC

Other

Medical, PTO

Re-posted 3 days ago

Job description

La version francaise suit ci-dessous.

The Role

We're looking for a Customer Success Specialist to join Alveole's Customer Success team and help drive customer engagement, adoption, and retention across our growing portfolio of clients. This is the first dedicated Customer Success role at Alveole and an exciting opportunity to help shape how we proactively support customers throughout their journey.

Unlike a traditional support role, you'll focus on customer health, platform adoption, and engagement outcomes rather than responding to tickets. You'll manage a large portfolio of accounts, proactively identifying customers who may be underutilizing our platform or programs and helping them realize the full value of their partnership with Alveole. Success in this role comes from strong prioritization, proactive outreach, and a passion for helping customers achieve their goals at scale.

Key Responsibilities

1. Tactical Re-Onboarding (Account Stabilization)

Execute specialized playbooks to re-engage accounts when specific "trigger events" occur:

  • Stakeholder Shifts: Lead the re-introduction process for New POCs or New Leadership Teams to prevent churn during transitions.
  • Strategic Realignment: Pivot the program when a client announces New Goals (e.g., shifting focus from Tenant Engagement to ESG reporting).
  • Platform Adoption: Proactively intervene when MyHive is not set up or shows No/Low Activity, ensuring the client sees the digital value of the program.
  • Engagement Recovery: Reach out and drive action when a Workshop is not booked, ensuring the property meets its tenant engagement targets.

2. Renewal 

  • Renewal Conversations: Be the point of contact for renewal questions and concerns during the client's journey.
  • Contract Health: Identify and resolve any lingering issues that might block a smooth renewal.
You're the Ideal Fit If You HaveMust-Haves
  • 3-4 years of customer-facing experience, or at least 2 years of experience in Customer Success
  • At least 1 year of experience in Customer Success, Account Management, Implementation, Onboarding or a similar role
  • Experience managing a large portfolio of customer accounts
  • Experience in a B2B environment
  • Experience with SaaS platforms or digital products
  • Experience working toward customer adoption, retention, renewal or similar success metrics
  • Experience using ticketing systems and customer management tools
  • Understanding of CRM workflows and customer lifecycle management
  • Strong communication skills and the ability to build relationships with a wide range of stakeholders
  • Excellent prioritization, organization, and time management skills
  • A proactive and customer-centric mindset
  • Fluency in English
Nice-to-Haves
  • French language skills are considered an asset
  • Experience with Zendesk
  • Experience with HubSpot
  • Experience working in a high-volume Customer Success environment
  • Experience supporting customer renewals or retention initiatives
Location & Work Setup

Location: In person at our Montreal HQ four days a week (Monday-Thursday). Fridays can be worked remotely.

Type of contract: Permanent, Full-time (40h/week)

OTE: $70,000-$78,000 CAD

What's in It for You?

Join a mission-driven company creating meaningful environmental impact across North America and Europe

Become the first dedicated Customer Success Specialist at Alveole and help shape the future of our customer success function

Competitive compensation package with performance-based incentives

Comprehensive health benefits from Day 1

Generous and flexible PTO policy

Lunch provided 3 days/week + fully stocked snacks and drinks

Regular company events to connect, celebrate, and have fun with the team

Beautiful office steps from Mont-Royal Metro (with arguably one of the best views in Montreal)

Significant ownership and the opportunity to influence customer engagement, adoption, and retention at scale

Our Hiring Process
  • Intro conversation with Talent Acquisition (15 min)
  • Interview with the Hiring Manager (1h)
  • Work Sample
  • Work Sample Presentation (1h)
  • Offer
A propos de nous :

Alveole a pour mission de reconnecter les gens a la nature en ville, un immeuble a la fois. En tant que societe certifiee B Corporation depuis 2018, nous croyons que les entreprises peuvent etre une force au service du bien.

Nous nous associons aux plus grandes societes immobilieres du monde pour transformer la durabilite en une experience que les locataires peuvent voir, toucher et ressentir. Grace a des ruches sur les toits, des programmes de biodiversite et des donnees ESG, nous aidons nos clients a atteindre leurs objectifs environnementaux tout en engageant les communautes et en renforcant leurs marques.

Vous pouvez trouver notre travail dans des milliers de proprietes a travers l'Amerique du Nord, l'Europe et le Royaume-Uni, motive par la conviction que les entreprises et la biodiversite peuvent prosperer ensemble. En savoir plus sur alveole.buzz

Le poste

Nous recherchons un.e Specialiste Customer Success pour rejoindre l'equipe Customer Success d'Alveole et contribuer a l'engagement, a l'adoption et a la fidelisation de notre clientele grandissante. Il s'agit du premier poste entierement dedie au Customer Success chez Alveole, une occasion unique de participer a la definition de notre approche et de la facon dont nous accompagnons nos clients tout au long de leur parcours.

Contrairement a un role traditionnel de support client, vous ne passerez pas vos journees a repondre a des tickets. Vous vous concentrerez plutot sur la sante des comptes, l'adoption de nos plateformes et l'engagement des clients. Vous gererez un portefeuille important de comptes et identifierez de maniere proactive les clients qui n'utilisent pas pleinement nos plateformes ou nos programmes afin de les aider a tirer un maximum de valeur de leur partenariat avec Alveole. Pour reussir dans ce role, il faut exceller en priorisation, etre a l'aise avec la prise d'initiative et aimer accompagner les clients a grande echelle.

Ce que vous ferez1. Reengagement tactique des comptes (stabilisation des comptes)

Mettre en uvre des strategies ciblees pour reengager les clients lorsqu'un evenement declencheur survient :

  • Changements d'intervenants cles : Piloter le processus de reintroduction lorsqu'un nouveau point de contact ou une nouvelle equipe de direction arrive en place afin d'assurer la continuite de la relation.
  • Evolution des priorites strategiques : Adapter le programme lorsqu'un client modifie ses objectifs (par exemple, en passant de l'engagement des locataires au reporting ESG).
  • Adoption de la plateforme : Intervenir de facon proactive lorsque MyHive n'est pas configure ou presente peu d'activite afin que le client beneficie pleinement de la valeur numerique du programme.
  • Relance de l'engagement : Assurer le suivi lorsqu'un atelier n'est pas reserve afin d'aider la propriete a atteindre ses objectifs d'engagement des locataires.
2. Renouvellements
  • Accompagnement des renouvellements : Etre la personne de reference pour repondre aux questions et preoccupations des clients en lien avec leur renouvellement.
  • Sante contractuelle : Identifier et resoudre les enjeux susceptibles de compromettre un renouvellement harmonieux.
Ce qui vous permettra de reussir dans ce roleExigences essentielles
  • 3 a 4 ans d'experience dans un role en contact avec la clientele, ou au moins 2 ans d'experience en Customer Success
  • Au moins 1 an d'experience en Customer Success, en gestion de comptes, en implantation, en onboarding ou dans un role similaire
  • Experience dans la gestion d'un portefeuille important de comptes clients
  • Experience dans un environnement B2B
  • Experience avec des plateformes SaaS ou des produits numeriques
  • Experience liee a des indicateurs tels que l'adoption, la retention, les renouvellements ou d'autres indicateurs de succes client
  • Experience avec des systemes de billetterie et des outils de gestion de la clientele
  • Bonne comprehension des CRM et du cycle de vie client
  • Excellentes competences en communication et capacite a etablir des relations avec differents types d'intervenants
  • Excellentes capacites d'organisation, de priorisation et de gestion du temps
  • Approche proactive et centree sur le client
  • Excellente maitrise de l'anglais
Atouts
  • Bonne maitrise du francais
  • Experience avec Zendesk
  • Experience avec HubSpot
  • Experience dans un environnement Customer Success a volume eleve
  • Experience liee aux renouvellements ou aux initiatives de retention client
Lieu et mode de travail

Lieu : Presence a notre siege social de Montreal quatre jours par semaine (du lundi au jeudi). Teletravail le vendredi.

Type de contrat : Permanent, temps plein (40 h/semaine)

Remuneration cible (OTE) : 70 000 $ a 78 000 $ CAD

Ce qu'on vous offre

L'opportunite de rejoindre une entreprise engagee qui genere un impact environnemental concret a travers l'Amerique du Nord et l'Europe

Devenir le ou la premier(ere) Specialiste Customer Success dedie(e) chez Alveole et contribuer a batir l'avenir de cette fonction au sein de l'entreprise

Une remuneration competitive avec une composante variable liee a la performance

Une couverture d'assurances complete des votre premier jour

Une politique de vacances flexible et genereuse

Lunch fourni 3 jours par semaine, collations et boissons a volonte

Des evenements reguliers pour connecter, celebrer et passer du bon temps en equipe

Un magnifique bureau a deux pas du metro Mont-Royal (avec probablement l'une des plus belles vues de Montreal)

Un niveau eleve d'autonomie et l'opportunite d'avoir un impact direct sur l'engagement, l'adoption et la fidelisation de nos clients

Notre processus d'embauche
  • Rencontre d'introduction avec l'equipe Acquisition de talents (15 min)
  • Entrevue avec le gestionnaire responsable du recrutement (1 h)
  • Mise en situation
  • Presentation de la mise en situation (1 h)
  • Offre
Exigences linguistiques

Certains roles chez Alveole necessitent une maitrise de l'anglais et/ou du francais en raison de collaborations frequentes avec des clients, partenaires et membres de l'equipe a travers l'Amerique du Nord. Les exigences linguistiques specifiques a ce poste sont indiquees dans la section ci-dessus.

Inclusion et accommodements

Alveole souscrit au principe d'equite en matiere d'emploi. Nous celebrons la diversite et accueillons les candidatures de personnes de tous horizons. Nous ne faisons aucune discrimination fondee notamment sur la race, la religion, la couleur, l'origine, le sexe, l'orientation sexuelle, l'identite ou l'expression de genre, l'age, le handicap, l'etat de sante, la grossesse, l'information genetique, le statut matrimonial ou le service militaire.

Si vous avez besoin d'un accommodement ou d'un ajustement a n'importe quelle etape du processus de recrutement, veuillez en informer votre partenaire en acquisition de talents.

Utilisation de l'IA

Nous pouvons utiliser des outils d'intelligence artificielle (IA) pour soutenir certaines etapes de notre processus d'embauche. Ces outils assistent notre equipe Acquisition de talents; toutefois, toutes les decisions finales d'embauche sont prises par des humains.

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