ZipRecruiter

Log In

1

Customer Success Associate Jobs (NOW HIRING)

Wolters Kluwer

Customer Success Associate

Columbus, OH · On-site

Customer Success Associate We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management ...

next page

Showing results 1-20

People also search for

All JobsCustomer Success Associate Jobs

Customer Success Associate information

See salary details

$18.5K

$53K

$93K

How much do customer success associate jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer success associate in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What cities are hiring for Customer Success Associate jobs? Cities with the most Customer Success Associate job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
Who are the top companies hiring for Customer Success Associate jobs? The top employers for Customer Success Associate jobs are:
What states have the most Customer Success Associate jobs? States with the most job openings for Customer Success Associate jobs include:
What job categories do people searching Customer Success Associate jobs look for? The top searched job categories for Customer Success Associate jobs are:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 68% Full Time, 24% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Customer Success Associate

Mr Greens Produce Inc

Miami, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Customer Success Associate

Mr. Greens Produce is looking for a highly motivated Customer Success Associate!

The Customer Success Associate for Contract Sales supports the company's GPO and contract business by managing new customer onboarding, maintaining existing customer relationships, coordinating order guides, and supporting logistics execution. This role serves as an internal and external point of contact to help ensure customers are set up correctly, orders flow smoothly, and service issues are resolved quickly.

The Customer Success Associate works closely with Contract Sales, Pricing, Purchasing, Operations, and Transportation to support customer retention, operational accuracy, and a positive customer experience throughout the life of the account.

Key Responsibilities

  • Lead onboarding for new GPOs and new customer accounts.
  • Coordinate customer setup, account details, contacts, and service requirements.
  • Maintain existing customer relationships and support day-to-day account needs.
  • Oversee order guide setup, updates, and maintenance to ensure correct items are available and accurately reflected.
  • Coordinate with internal teams to resolve order issues, pricing issues, and service exceptions.
  • Support logistics coordination, including communication with operations and transportation teams on customer needs, delivery requirements, and service changes.
  • Track onboarding milestones and ensure tasks are completed on time.
  • Document customer activity, requests, and issues in the CRM or customer tracking system.
  • Assist with account reviews, customer follow-up, and issue resolution.
  • Support customer communication around substitutions, special requests, and service changes.
  • Escalate operational or service problems when needed to keep accounts on track.

Core Accountabilities

  • Smooth onboarding of new customers and GPOs.
  • Accurate and timely order guide maintenance.
  • Strong coordination between customer-facing and operational teams.
  • Fast resolution of service issues and customer requests.
  • High-quality documentation and follow-up in the CRM.
  • Support for customer retention and account satisfaction.

Qualifications

  • 2+ years of experience in customer success, account coordination, sales support, operations, or foodservice distribution.
  • Strong organizational and follow-up skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple accounts and tasks at once.
  • Comfort working across sales, operations, and purchasing teams.
  • Strong attention to detail and problem-solving ability.
  • Experience with CRM, order management, or customer support systems preferred

Preferred Experience

  • Foodservice distribution.
  • GPO or contract sales support.
  • Customer onboarding and account maintenance.
  • Order guide management.
  • Logistics coordination or service support.

Performance Measures

  • On-time completion of onboarding tasks.
  • Accuracy of order guides.
  • Customer satisfaction and retention.
  • Timeliness of issue resolution.
  • CRM documentation completeness.
  • Reduction in order or setup errors.
  • Internal coordination effectiveness.

Benefits

  • Medical Benefits
  • Vision
  • Dental
  • Paid Time Off (PTO)
  • Paid Weekly
  • 401K

Apply