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Vp Customer Success Jobs (NOW HIRING)

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for ...

MasterCard

Vice President, Customer Success

Purchase, NY · On-site +1

Title and Summary Vice President, Customer Success Overview The Vice President of Customer Success for the Small and Medium Enterprise organization is responsible for post-sale revenue protection and ...

KEY DATA

VP, Customer Success

Destin, FL · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for the post-sale customer experience, including onboarding, success, and support, across KeyData ...

New

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

interface.ai

VP, Customer Success

San Francisco, CA · On-site

$319K - $364K/yr

The Role Interface.ai is looking for a VP of Customer Success to own the retention, expansion, and long-term health of our credit union and community bank customer base - and to build the team ...

Linx Security

VP Customer Success Engineering

Description We're looking for a VP Customer Success Engineering to lead and scale our technical Customer Success function as we build the category-defining modern IGA platform. This is a player/coach ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

Fireblocks

VP, Customer Success

New York, NY · On-site

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers and ...

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success ...

Metrc, LLC

VP, Customer Success Management

Lakeland, FL · On-site

$126K - $162K/yr

As the VP, Customer Success Management, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a ...

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All JobsVp Customer Success Jobs

Vp Customer Success information

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$79.5K

$163.2K

$262K

How much do vp customer success jobs pay per year?

As of Jul 22, 2026, the average yearly pay for vp customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

More about Vp Customer Success jobs
What cities are hiring for Vp Customer Success jobs? Cities with the most Vp Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vp Customer Success jobs? States with the most job openings for Vp Customer Success jobs include:
What job categories do people searching Vp Customer Success jobs look for? The top searched job categories for Vp Customer Success jobs are:
Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 17% In-person, and 83% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President, Customer Success

Vice President, Customer Success

Zeta Global

Remote

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
The Role
Vice President, Customer Success - Publisher Cloud
As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.
This role owns the business outcomes of Sailthru Customer Success, including Net Revenue Retention, retention performance, customer growth, NPS, and advocacy. You will lead a team of Customer Success professionals focused on delivering measurable value to customers through lifecycle marketing, email engagement, personalization, and audience growth strategies.
You will work closely with the GVP of Customer Success and cross-functional leaders across Sales, Product, Operations, and Support to ensure customers achieve business outcomes and to help shape the broader Customer Success strategy for Publisher Cloud.
The ideal candidate combines strong enterprise customer leadership, deep expertise in digital marketing and customer engagement, and a proven ability to drive measurable revenue outcomes through Customer Success execution.
What You'll Do:
Own Customer Success Business Performance
  • Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
  • Manage performance across a defined portfolio of enterprise customers.
  • Establish and drive disciplined account planning, forecasting, and business review processes.
  • Identify and mitigate churn risk while proactively uncovering expansion opportunities.
  • Ensure consistent delivery of customer value through adoption of Sailthru capabilities.

Drive Customer Growth and Value Realization
  • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
  • Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies.
  • Guide customers in translating business goals into scalable marketing programs and measurable outcomes.
  • Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities.

Lead Strategic Customer Engagement
  • Develop trusted relationships with senior leaders at key accounts.
  • Lead executive business reviews focused on performance, outcomes, and growth opportunities.
  • Serve as escalation point for strategic customer issues and opportunities.
  • Build and maintain strong referenceable customer relationships.

Lead and Develop Your Team
  • Lead a team of Customer Success Managers focused on Sailthru accounts.
  • Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes.
  • Drive accountability for retention, growth, and adoption outcomes across the team.
  • Foster a culture of performance, ownership, and customer-centric execution.

Drive Cross-Functional Execution
  • Partner closely with Sales, Product, Operations, and Support to ensure customer success.
  • Act as the voice of the customer.
  • Influence product priorities through structured customer feedback and insight sharing.

What Success Looks Like
  • Strong Net Revenue Retention performance across the Sailthru customer base.
  • High retention and renewal rates with reduced churn risk.
  • Consistent expansion through increased platform adoption and new use cases.
  • High customer satisfaction and improved NPS.
  • Strong customer advocacy, references, and case studies.
  • Accurate forecasting and disciplined account execution.
  • A high-performing Customer Success team delivering measurable customer outcomes.

What You Bring
  • 10-15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
  • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
  • University degree in Business, Communications, Marketing, Computer Science or relevant field
  • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
  • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
  • Strong executive presence with experience managing senior client relationships.
  • Demonstrated ability to lead teams focused on commercial and customer outcomes.
  • Strong financial acumen, forecasting, and business performance management experience.
  • Excellent communication, leadership, and organizational skills.

Nice to Have
  • Experience with ESP, CRM, CDP, or marketing automation platforms.
  • Background in publishing, media, or audience monetization businesses.
  • Experience operating in multi-product SaaS environments.

BENEFITS & PERKS
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

SALARY RANGE
The salary range for this role is $180,000 - $185,000 (depending on location and experience) + bonus + equity.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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