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Vp Customer Success Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

Vice President, Customer Success M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Schlesinger Associates

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Enseo

VP, Customer Success

Plano, TX · On-site

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on ...

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

Zeta Global

Vice President, Customer Success

The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

Fireblocks

VP, Customer Success

$141K - $181K/yr

VP of Customer Success The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network ...

KEY DATA

VP, Customer Success

Destin, FL · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for the post-sale customer experience, including onboarding, success, and support, across KeyData ...

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Vp Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for vp customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are the key skills and qualifications needed to thrive as a VP of Customer Success?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

More about Vp Customer Success jobs

What cities are hiring for Vp Customer Success jobs?

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What are the most commonly searched types of Customer Success jobs?

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Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Schlesinger Associates

Remote

$141K - $181K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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