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Vp Customer Success Jobs (NOW HIRING)

Cosan Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title: VP, Customer Success Compensation: $140,000 - $160,000 annually plus quarterly ...

Cosan Group

VP, Customer Success

Tampa, FL · On-site

VP, Customer Success (Tampa, FL - Hybrid) Candidates must be legally authorized to work in the United States. Job Title : VP, Customer Success Compensation: $140,000 - $160,000 annually plus ...

Dynamic Yield

Vice President, Customer Success

Purchase, NY · On-site +1

$147K - $188K/yr

Vice President, Customer Success Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy ...

HealthEdge

VP, Customer Success

$138K - $177K/yr

The Vice President, Customer Success is a senior leadership role responsible for enterprise client success strategy and execution. This role drives customer retention, growth, and satisfaction across ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

MasterCard

Vice President, Customer Success

Harrison, NY · On-site +1

Title and Summary Vice President, Customer Success Overview The Vice President of Customer Success for the Small and Medium Enterprise organization is responsible for post-sale revenue protection and ...

MasterCard

Vice President, Customer Success

Purchase, NY · On-site +1

Title and Summary Vice President, Customer Success Overview The Vice President of Customer Success for the Small and Medium Enterprise organization is responsible for post-sale revenue protection and ...

HealthEdge

VP, Customer Success

$141K - $181K/yr

The Vice President, Customer Success is a senior leadership role responsible for enterprise client success strategy and execution. This role drives customer retention, growth, and satisfaction across ...

Beyond SOF

VP, Customer Success

Washington, DC

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Alteryx

OR · On-site

$138K - $177K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Alteryx

VP, Customer Success Management

Irvine, CA · On-site

$148K - $190K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Buildots

VP Customer Success

Chicago, IL · On-site

... VP Customer Success to lead and scale our global Customer Success organization. This senior leadership role is responsible for ensuring the success, health, and expansion readiness of Buildots ...

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Showing results 1-20

All JobsVp Customer Success Jobs

Vp Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for vp customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

More about Vp Customer Success jobs
What cities are hiring for Vp Customer Success jobs? Cities with the most Vp Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vp Customer Success jobs? States with the most job openings for Vp Customer Success jobs include:
What job categories do people searching Vp Customer Success jobs look for? The top searched job categories for Vp Customer Success jobs are:
Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
VP, Customer Success

VP, Customer Success

Cosan Group

Tampa, FL • On-site, Remote

$140K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

VP, Customer Success (Tampa, FL – Hybrid)
Candidates must be legally authorized to work in the United States.
Job Title: VP, Customer Success
Compensation: $140,000 - $160,000 annually plus quarterly incentive
Location: Tampa, FL (Hybrid)
Work Environment: Onsite in Tampa with remote flexibility; occasional travel for customer visits and executive meetings
Why Choose Us?
Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you’ll build and scale a customer success organization that drives onboarding excellence, retention, and expansion revenue growth. Join a mission-driven team where you’ll have direct impact on customer lifetime value and play a critical role in shaping how we deliver seamless post-sale experiences and measurable commercial outcomes.
What We’re Looking For
We’re looking for a strategic, customer-centric leader to own Cosán’s customer success function from the ground up. The ideal candidate has deep experience building or scaling customer success organizations with direct revenue accountability, ideally in healthcare services or health tech. You bring a strong operational mindset, thrive in fast-paced growth environments, and know how to design processes, playbooks, and metrics that drive retention and expansion. You’re a collaborative leader who partners seamlessly across sales, clinical, operations, product, and finance to ensure customers realize value quickly and consistently.
What You’ll Do
Customer Success Strategy
  • Design and execute a scalable customer success strategy aligned with retention and expansion objectives.
  • Establish the operating model, customer segmentation, engagement cadence, and success planning frameworks.
Customer Onboarding
  • Lead the practice onboarding experience end-to-end.
  • Partner with clinical, implementation, and operations teams to standardize processes.
  • Establish metrics for onboarding success, time to value, and adoption milestones.
Retention & Expansion Revenue
  • Own retention and expansion revenue targets with direct accountability.
  • Develop account growth strategies to maximize customer lifetime value. -
  • Build disciplined forecasting for renewals and upsell/cross-sell opportunities.
Team Leadership
  • Recruit, develop, and lead a high-performing customer success team.
  • Provide coaching, enablement, and clear KPIs.
  • Establish career paths and foster a customer-centric, accountable culture.
Customer Insights & Executive Reporting
  • Serve as the voice of the customer across the organization.
  • Develop dashboards and executive reporting on customer health, retention, and expansion.
  • Partner with sales, operations, and finance on forecasting and performance analysis.
 
Required Qualifications
  • 10+ years of customer success, account management, or client services experience with at least 5 years in a senior leadership role.
  • Proven experience building or scaling a customer success organization with direct revenue accountability.
  • Strong background in healthcare services, health tech, or SaaS serving provider organizations.
  • Demonstrated success driving retention and expansion within complex, multi-stakeholder customer environments.
  • Experience leading teams that include early-career or internally promoted talent.
  • Strong operational mindset with ability to design processes, playbooks, and metrics from the ground up.
  • Highly collaborative leader with experience working cross-functionally across sales, clinical, operations, product, and finance.
  • Strong CRM and analytics acumen (Salesforce, HubSpot); data-driven approach to customer health.
  • Bachelor’s degree required.
  • Exceptional leadership, communication, and relationship management skills.
 
Preferred Qualifications
  • MBA or advanced degree in Business Administration or related field.
  • Experience in value-based care, chronic care management, or care coordination services.
  • Background in healthcare provider or payer organizations.
  • Familiarity with healthcare metrics (Net Revenue Retention, churn, expansion metrics).
  • Experience implementing customer success platforms or tools.
  • Track record of achieving >90% net revenue retention.
 
Compensation & Benefits
  • $140,000 - $160,000 annually plus quarterly incentive.
  • Unlimited Paid Time Off + Company Holidays.
  • Medical, Dental, Vision Insurance.
  • Complimentary Life Insurance.
  • 401(k) Plan.
  • Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
  • Employee Assistance Program including mental health resources.
  • Company-provided equipment (laptop, monitor, headset, etc.).
 
Work Environment & Requirements
  • Work Arrangement: Hybrid – Tampa, FL office with remote flexibility.
    • Location: 6911 Pistol Range Rd, Tampa, FL 33635.
  • Occasional travel required for customer site visits, executive meetings, and team engagement.
  • Ability to sit for extended periods while managing customer interactions and analytics.
  • Ability to communicate clearly with customers at all levels and with executives.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
If you’re a strategic customer success leader ready to build and scale a high-performing organization in healthcare, we want to hear from you. Apply today and help shape the future of Cosán’s customer success function!
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

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