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Vp Customer Success Jobs (NOW HIRING)

Starbridge

VP, Customer Success

Manhattan, NY · Remote

$152K - $195K/yr

VP Of Customer Success We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey ...

FrontStream Holdings LLC

VP, Customer Success

Reston, VA

$146K - $187K/yr

Your position will be VP, Sales, performing such duties as are normally associated with this position and such duties as are assigned to you from time to time. This is a full-time position.

Valsoft Corporation

VP Customer Success

Duluth, GA

The Role The VP of Customer Success is responsible for leading the post-sale customer lifecycle and leading a high-performing, scalable organization that delivers consistent customer outcomes. This ...

Valsoft Corporation

VP Customer Success

Duluth, GA · On-site

The Role The VP of Customer Success is responsible for leading the post-sale customer lifecycle and leading a high-performing, scalable organization that delivers consistent customer outcomes. This ...

Valsoft Corporation

VP Customer Success

Duluth, GA · On-site

The Role The VP of Customer Success is responsible for leading the post-sale customer lifecycle and leading a high-performing, scalable organization that delivers consistent customer outcomes. This ...

Valsoft Corporation

VP Customer Success

Duluth, GA · On-site

The Role The VP of Customer Success is responsible for leading the post-sale customer lifecycle and leading a high-performing, scalable organization that delivers consistent customer outcomes. This ...

Valsoft Services

VP Customer Success

Duluth, GA

The Role The VP of Customer Success is responsible for leading the post-sale customer lifecycle and leading a high-performing, scalable organization that delivers consistent customer outcomes. This ...

Triple Whale

VP, Customer Success

Manhattan, NY

$185K - $250K/yr

VP, Customer Success New York, NY What Do We Do? Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not ...

Starbridge

VP, Customer Success

New York, NY · On-site

$225K - $275K/yr

We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey, managing a high velocity ...

Triple Whale

VP, Customer Success

New York, NY · On-site

$185K - $250K/yr

Reporting directly to the COO, you'll oversee Customer Success, Solutions Engineering, Customer Support, and Implementation, building a seamless, high-impact journey from initial onboarding through ...

Lone Wolf Technologies

OR

Design and implement a segmented Customer Success model supporting strategic, scaled, and long-tail customer segments. * Establish engagement models including named CSM coverage, pooled customer ...

Triple Whale

VP, Customer Success

New York, NY

$185K - $250K/yr

Reporting directly to the COO, you'll oversee Customer Success, Solutions Engineering, Customer Support, and Implementation, building a seamless, high-impact journey from initial onboarding through ...

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All JobsVp Customer Success Jobs

Vp Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for vp customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Success do?

A VP of Customer Success is responsible for overseeing the customer success team and ensuring that clients have a positive experience with a company's products or services. They develop strategies to increase customer satisfaction, retention, and loyalty, often collaborating with other departments such as sales, product, and support. Their role includes managing customer relationships, analyzing feedback, and implementing improvements to drive business growth. They also set the vision and goals for the customer success team and measure key performance indicators to ensure targets are met.

What are some common challenges faced by a VP of Customer Success, and how can they be addressed?

A VP of Customer Success often faces the challenge of balancing strategic leadership with hands-on client engagement, especially as teams scale. Navigating cross-departmental collaboration—such as aligning with sales, product, and support—is crucial to ensure a seamless customer journey and drive retention. Another common challenge is implementing effective metrics to measure customer health and success, which requires both technical acumen and strong communication skills. Proactively fostering a customer-centric culture and building robust feedback loops can help address these challenges and position the team as a key driver of growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need deep expertise in customer lifecycle management, strategic account planning, and leadership, usually backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer success software (such as Gainsight or Totango), and data analytics tools is commonly required. Exceptional communication, cross-functional collaboration, and a customer-centric mindset are vital soft skills for driving team performance and client satisfaction. These skills and qualities are essential for fostering long-term client relationships, reducing churn, and ultimately driving company growth.

What is the difference between Vp Customer Success vs Customer Success Manager?

AspectVp Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages individual customer accounts, ensures customer satisfaction, and renewals
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team-oriented
Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across SaaS, tech, and service industries

The Vp Customer Success holds a strategic leadership role, focusing on overall customer success strategies and team management. In contrast, the Customer Success Manager handles day-to-day client interactions and account management. Both roles are vital but differ significantly in scope and responsibilities.

More about Vp Customer Success jobs
What cities are hiring for Vp Customer Success jobs? Cities with the most Vp Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Vp Customer Success jobs? States with the most job openings for Vp Customer Success jobs include:
What job categories do people searching Vp Customer Success jobs look for? The top searched job categories for Vp Customer Success jobs are:
Vp Customer Success jobs near you
Infographic showing various Vp Customer Success job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
VP, Customer Success

VP, Customer Success

Starbridge

Manhattan, NY • Remote

$152K - $195K/yr

Other

Medical, Dental, Vision, PTO

Posted 20 days ago

Job description

VP Of Customer Success

We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey, managing a high velocity CS team while building scalable systems that make adoption predictable and measurable.

Your goal: make Starbridge best-in-class in implementation speed, value realization, and ongoing adoption. You'll ensure that customers see measurable outcomes fast, continue realizing new value as our platform evolves, and feel supported through every phase of growth and every new use case.

Responsibilities & Impact
  • Own the customer lifecycle end-to-end ensuring every customer achieves measurable success with Starbridge.
  • Build and lead the Customer Success organization, managing and mentoring a high-performing team of technical CSMs who deliver white-glove engagement and technical guidance.
  • Develop scalable processes for onboarding, training, proactive adoption, and support, preserving Starbridge's hands-on experience while enabling efficient growth.
  • Design frameworks for best-in-class implementation, ensuring customers realize time-to-value quickly and consistently.
  • Create the frameworks for a scalable support function that ensures customers get timely, high-quality help as we grow.
  • Ensure ongoing value realization, helping customers continuously identify and adopt features that align with their evolving goals.
  • Operationalize customer health and success metrics to predict adoption, surface risks early, and make outcomes measurable and repeatable.
  • Partner cross-functionally with Product and Sales to ensure feedback loops are tight and customer insights drive roadmap and GTM priorities.
  • Serve as executive sponsor for key enterprise relationships, bringing both technical fluency and business acumen to strategic conversations.
  • Implement systems and tools to manage customer data, track engagement, and automate key workflows.
  • Build customer community to drive network effects and evangelism within our customer base.
What You Bring Must Have
  • 10+ years of experience in Customer Success within high-growth B2B SaaS, including 4+ years managing teams.
  • Proven success scaling a CS organization from early-stage (Series A–B) to growth stage while maintaining deep customer intimacy.
  • Strong operator's mindset: you design systems and processes that make adoption predictable and repeatable.
  • Experience implementing customer health models, adoption metrics, and success plans across varied customer segments.
  • Comfort engaging at both strategic and tactical levels: you can jump into a customer Slack channel one day and present retention forecasts to the board the next.
  • Excellent communication, leadership, and relationship-building skills: you inspire trust internally and externally.
  • Empathy and a true customer-obsessed mindset — you see every decision through the lens of the customer journey.
Nice to Have
  • Experience leading Customer Success for a technical or AI-driven product where customer enablement involves consulting or data workflows.
  • Background in solutions engineering, consulting, or support, bringing strong technical curiosity and comfort with complex customer environments.
  • Familiarity with customer success platforms and analytics tools (Amplitude, Salesforce).
  • Track record of building customer advocacy programs or user communities.
  • Experience partnering with founders and executive teams at fast-scaling, early stage companies.
Interview Process

We move fast — really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed.

How We Work
  • Build Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.
  • Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.
  • Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.
  • In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.
Benefits include:
  • Competitive salary + early-stage equity
  • Comprehensive medical, dental, and vision insurance
  • Company provided lunch in office everyday
  • 75% coverage of Chelsea Piers Fitness membership
  • Unlimited PTO
  • Regular offsites (NYC + global locations)

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