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Vice President Customer Service Jobs (NOW HIRING)

Cosan Group

VP, Customer Success

Tampa, FL · On-site

Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you'll build and scale a customer ...

Cosan Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you'll build and scale a customer ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site

$140K - $160K/yr

Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you'll build and scale a customer ...

Cosán Group

VP, Customer Success

Tampa, FL · On-site +1

$140K - $160K/yr

Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As VP, Customer Success, you'll build and scale a customer ...

AQuity Solutions

$175K - $250K/yr

Vice President Customer Advocacy - Acute / Ambulatory RCM Job Category: Corp Exec/VP Requisition ... Spearheads the successful implementation of our product and service suite with new and existing ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142.40K - $182.50K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

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Vice President Customer Service information

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$79.5K

$163.2K

$262K

How much do vice president customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for vice president customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.

How does a Vice President of Customer Service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What does a Vice President of Customer Service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What cities are hiring for Vice President Customer Service jobs? Cities with the most Vice President Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Vice President Customer Service jobs? States with the most job openings for Vice President Customer Service jobs include:
What job categories do people searching Vice President Customer Service jobs look for? The top searched job categories for Vice President Customer Service jobs are:
Vice President Customer Service jobs near you
Infographic showing various Vice President Customer Service job openings in the United States as of May 2026, with employment types broken down into 7% Internship, 82% Full Time, 9% Part Time, and 2% Summer. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President, Customer Experience

Vice President, Customer Experience

The LaSalle Network Inc

Chicago, IL

$175K - $200K/yr

Other

Medical, Dental, Vision

Posted 20 days ago

Job description

Vice President, Customer Experience

LaSalle Network is hiring on behalf of a rapidly growing technology company in Chicago, seeking a Vice President, Customer Experience. This individual will build the customer experience function from the ground up, creating workflows, implementing support systems, defining SLAs, and establishing metrics that drive quality, responsiveness, and customer satisfaction.

The Vice President, Customer Experience will hire, develop, and lead a high-performing team of customer support and technical service professionals while serving as the bridge between customers and internal teams. This role will ensure issues are resolved efficiently, feedback is captured, and insights are used to improve products and processes.

The ideal candidate has experience building and scaling customer experience teams within technology companies, with expertise in enterprise support environments such as SaaS, cybersecurity, fintech, cloud infrastructure, or identity solutions. Success in this role requires strong leadership, operational discipline, technical fluency, and a commitment to delivering world-class service.

Vice President, Customer Experience Responsibilities:

  • Hire, train, and manage the Customer Experience team
  • Develop workforce planning, performance management, and service standards
  • Define service tiers, support coverage models, SLAs, and escalation paths
  • Implement ticketing systems, CRM tools, and knowledge base platforms
  • Create workflows for intake, triage, prioritization, escalation, and resolution
  • Develop playbooks, onboarding materials, and customer-facing resources
  • Partner with Engineering and Product to escalate issues and improve feedback loops
  • Work with Sales and RevOps to ensure seamless customer handoffs
  • Coordinate with Security, Compliance, Finance, and Operations on customer matters
  • Own KPIs including response time, resolution time, CSAT, NPS, and SLA performance
  • Build dashboards and deliver regular executive reporting
  • Identify trends and recommend process or product improvements
  • Serve as executive escalation point for high-priority issues
  • Lead incident communications when needed
  • Build trust with enterprise, government, and consumer customers through consistent service delivery

Vice President, Customer Experience Qualifications:

  • 12+ years in leading customer experience, support, or operations roles
  • 5+ years leading and scaling support teams
  • Experience in high-growth SaaS, cybersecurity, enterprise software, or infrastructure companies required
  • Proven track record building support functions from zero to scale
  • Experience supporting enterprise or security-focused customers
  • Expertise with platforms such as Salesforce Service Cloud, Jira, Zendesk, or similar
  • Experience with reporting dashboards, analytics, and workforce planning
  • Strong data-driven decision-making skills
  • Proven people leadership and coaching experience
  • Strong escalation management and SLA ownership
  • Excellent communication skills with ability to translate technical issues into clear customer updates

Compensation: $175,000-200,000 base salary, discretionary bonus eligibility Benefits: Comprehensive benefits including health, dental, vision Location: Downtown Chicago, On-Site

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

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About LaSalle Network

Sourced by ZipRecruiter

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Chicago, IL, US

Year founded

1998

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