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Vice President Customer Service Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with ... services, and the authorized service network, ensuring exceptional customer experiences ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable ... This leader will provide practical recommendations for improving service delivery, operational ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Schlesinger Associates

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

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Vice President Customer Service information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer service jobs pay per year?

As of Aug 27, 2026, the average yearly pay for vice president customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

How does a vice president of customer service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What are the key skills and qualifications needed to thrive as a vice president of customer service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What cities are hiring for Vice President Customer Service jobs?

Cities with the most Vice President Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Vice President Customer Service jobs?

States with the most job openings for Vice President Customer Service jobs include:

What job categories do people searching Vice President Customer Service jobs look for?

The top searched job categories for Vice President Customer Service jobs are:

Vice President Customer Service jobs near you
Infographic showing various Vice President Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Remote

Schlesinger Associates
See more jobs at Schlesinger Associatesexternal

$141K - $181K/yr

Other

Posted 21 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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