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Vice President Customer Service Jobs (NOW HIRING)

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

Vice President - Customer Success Seattle, Washington, United States Zenoti provides an all-in-one ... Measure & Improve the effectiveness of Customer Success, professional services, and customer ...

Mosai

VP, Customer Delivery

Nashville, TN

$133.80K - $171.40K/yr

The VP of Customer Delivery will play a critical role in shaping Mosai's growth byoptimizingtime-to ... This leader will partner cross-functionally with Customer Success,Engineering, Clinical Services ...

Alteryx

OR · On-site

$138.40K - $177.30K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Alteryx

VP, Customer Success Management

Irvine, CA · On-site

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Mosai

VP, Customer Delivery

Nashville, TN · On-site

$133.80K - $171.40K/yr

The VP of Customer Delivery will play a critical role in shaping Mosai's growth by optimizing time ... This leader will partner cross-functionally with Customer Success, Engineering, Clinical Services ...

Alteryx

VP, Customer Success Management

Irvine, CA

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

WebTPA

VP Customer Experience (CX) & Engagement

Jacksonville, FL · On-site

$128.30K - $164.50K/yr

The Vice President, Customer Experience & Engagement (VP, CXE) is an enterprise-wide leadership ... Ensure those interactions are designed with that context in mind, not just as transactional service ...

Alteryx, Inc.

VP, Customer Success Management

Irvine, CA · On-site

$148.70K - $190.50K/yr

Position: VP, Customer Success Management Reporting to: Chief Customer Officer At Alteryx, we're building a world where anyone can turn data into breakthrough outcomes. We are seeking a decisive ...

Relay Financial

VP, Customer Experience

Boston, MA

$150.50K - $192.80K/yr

Bot resolution and self-service adoption * Quality and CSAT trends over time * BPO performance at scale (quality, stability, leverage) * Evidence that CX insights are shaping Product and Risk ...

Starbridge

VP, Customer Success

Manhattan, NY · Remote

$152.70K - $195.70K/yr

VP Of Customer Success We're looking for a VP of Customer Success to define and lead our customer success strategy as we enter our next stage of growth. You'll own the end-to-end customer journey ...

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Vice President Customer Service information

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$79.5K

$163.2K

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How much do vice president customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for vice president customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.

How does a Vice President of Customer Service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What does a Vice President of Customer Service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What cities are hiring for Vice President Customer Service jobs? Cities with the most Vice President Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Vice President Customer Service jobs? States with the most job openings for Vice President Customer Service jobs include:
What job categories do people searching Vice President Customer Service jobs look for? The top searched job categories for Vice President Customer Service jobs are:
Vice President Customer Service jobs near you
Infographic showing various Vice President Customer Service job openings in the United States as of May 2026, with employment types broken down into 7% Internship, 82% Full Time, 9% Part Time, and 2% Summer. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President Customer Experience

Vice President Customer Experience

Magid Glove & Safety

Romeoville, IL • On-site

$141.20K - $181K/yr

Other

Posted 18 days ago

Job description

What Matters atMagid?YOUdo!

"Thenumber onekey to growth is having good people and that's what has driven us at every stage of the game."- Greg Cohen, CEO

At Magid Glove and Safety, we're honored to be recognized as a Top U.S. Workplace. This is a reflection of our passion for keeping workers safe and our commitment to fostering an innovative, collaborative environment where diversity is celebrated, people feel valued and supported, and growth never stops.

Are you a transformational leader ready to redefine what exceptional customer experience looks like? At Magid, we're searching for a Vice President of Customer Experience (CX) who can inspire, innovate, and elevate how we serve our customers-today and into the future.
This role is for a dynamic, people-first leader who has proven success managing up, across, and down. You'll bring curiosity and flexibility when partnering with senior leaders, empathy and influence when leading across departments, and a passion for building a culture of accountability, ownership, and continuous improvement-all while keeping work engaging and fun.
As Magid looks ahead, we're focused on building the next chapter of how we serve our customers-one that's simpler, smarter, and more connected. The VP, CX will play a key role in shaping that future, helping our teams strengthen relationships, improve how we work, and find better ways to deliver a great experience every time. Working side by side with Customer Service, Inventory Services, Field Service, and Account Management, this leader will help create a customer experience that's reliable, easy, and true to Magid's spirit of care, quality, and continuous improvement.
If you're energized by leading through people, rolling up your sleeves to demonstrate what great looks like, transforming insights into action, and shaping a customer experience that drives loyalty, innovation, and growth, we invite you to bring your vision-and your voice-to Magid.

What You Wil Do:

  • Develop and execute a forward-looking customer experience strategy that not only delivers excellence today but also builds the foundation to scale and grow with Magid's future needs.
  • Establish and monitor meaningful metrics to measure customer satisfaction, team performance, and the organization's ability to support sustainable growth.
  • Deliver insights from customer data and feedback across all service departments, using these to shape business decisions and drive continuous learningin service quality.
  • Standardize core processes and partner with IT to design and implement technology solutions that improve efficiency, enhance responsiveness, and strengthen the overall customer journey.
  • Partner with the executive team to address systemic challenges that create barriers for customers or impede accurate, timely order fulfillment.
  • Analyze historical performance and market trends to anticipate future needs, ensuring CX capabilities, staffing, and resources are aligned to support sales growth and evolving customer expectations.
  • Ensure all CX teams are equipped with the right tools, training, and resources to consistently deliver on business objectives and customer commitments.
  • Foster a strong OneMagid culture that inspires collaboration, accountability, and engagement, creating an environment where people can do their best work.
  • Build and develop a high-performing, future-ready team with clear succession plans to ensure long-term organizational strength and leadership continuity.

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