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Vice President Customer Service Jobs in Indiana (NOW HIRING)

Indiana Wesleyan University

IN · On-site

Position Description Vice President for University Advancement Operational Unit: Central ... Provide oversight for advancement services, including: * Advancement technology and CRM management

Via Credit Union

Executive Vice President

Marion, IN · On-site

$200K - $250K/yr

The EVP drives lending strategy, product innovation, and operational excellence to support ... Drive operational efficiency, process improvement, and service excellence across the organization.

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All JobsVice President Customer Service JobsVice President Customer Service Jobs in Indiana

Vice President Customer Service information

See Indiana salary details

$75.6K

$155.3K

$249.3K

How much do vice president customer service jobs pay per year?

As of Aug 13, 2026, the average yearly pay for vice president customer service in Indiana is $155,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,800.00 and $168,900.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Customer Service vs Customer Service Director?

AspectVice President Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor's degree, often MBA, extensive experience in customer service leadershipBachelor's degree, significant experience in customer service management
Work EnvironmentExecutive offices, strategic planning sessionsCustomer service centers, team management
Industry UsageCommon in large corporations and organizationsFound across various industries, especially in mid-sized companies

The Vice President Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong leadership and customer service expertise, but the VP role is more senior and strategic.

What does a vice president of customer service do?

A Vice President of Customer Service is a senior executive responsible for overseeing an organization’s customer service operations and strategy. They lead teams, set service standards, manage budgets, and work to improve the overall customer experience. Their role often involves analyzing customer feedback, implementing new technologies, and collaborating with other departments to ensure customers receive high-quality support. Additionally, they play a key part in shaping company policies that affect customer satisfaction and loyalty.

How does a vice president of customer service typically collaborate with other executive leaders to enhance the customer experience?

A Vice President of Customer Service frequently partners with peers in operations, sales, marketing, and product development to align customer experience strategies with overall business objectives. This cross-functional collaboration ensures that customer feedback informs product enhancements and that service initiatives support company goals. Regular participation in executive meetings, joint planning sessions, and shared KPIs are common practices to keep all departments unified in delivering exceptional customer experiences. Building strong relationships across teams is key for driving customer-centric improvements and achieving organizational success.

What are the key skills and qualifications needed to thrive as a vice president of customer service, and why are they important?

To excel as a Vice President of Customer Service, you need extensive experience in customer service management, strategic leadership abilities, and often a bachelor's or master's degree in business or a related field. Familiarity with CRM systems, customer analytics platforms, and industry-specific software is typically required. Exceptional communication, problem-solving, and team-building skills help drive customer satisfaction and organizational performance. These capabilities are crucial for shaping customer experience strategies, leading large teams, and achieving business objectives in competitive markets.

What are the most commonly searched types of Customer Service jobs in Indiana?

The most popular types of Customer Service jobs in Indiana are:

What are popular job titles related to Vice President Customer Service jobs in Indiana?

For Vice President Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Vice President Customer Service jobs in Indiana look for?

The top searched job categories for Vice President Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Vice President Customer Service jobs?

Cities in Indiana with the most Vice President Customer Service job openings:

Vice President Customer Service jobs near you
Infographic showing various Vice President Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $155,311 per year, or $74.7 per hour.

Vice President of Operations

Restaurant Management Search

Zionsville, IN • On-site

$175K - $200K/yr

Full-time

Re-posted 6 days ago

Job description

INDIANAPOLIS!
This rapidly growing very successful 300 store QSR group will be doubling in size in the next 2 - 3 years. Their COO is looking for a Vice President for their Indianapolis market. The company is head quartered in Indianapolis fyi.
The VP is responsible for total operations/P&L of 30-50 restaurants including all aspects of financial performance, staff management, and adherence to operating standards in order to ensure overall restaurant success.
QUALIFICATIONS
  • Minimum of 2 years Director of Operations or VP experience in a regional or national Quick Service concept required
  • Hands-on coaches who are not afraid to get in the trenches
  • Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
  • Outstanding skills in leadership, interpersonal communication, and staff development
  • Able to identify opportunity areas and create plans for action
  • Proven track record in managing a budget and cost controls to optimize profits and ensure success
COMPENSATION & BENEFITS
  • Base: $175k-$200k
  • Bonus: 10% of EBITDA improvement YOY
  • Company car (Mercedes or Genesis GV70)
  • Phone & AMEX for expenses
  • Access to company private jet

Apply with confidence. RMS does NOT bank resumes or operate call lists. Your confidentiality is our #1 top priority and our services are 100% completely free to our candidates.
If your background is a match you will hear from our Managing Partner or one of our Recruiters in no less than 24 hours.
Tired of the back and forth with the larger recruiting firms?
Below are some advantages you can benefit from connecting with RMS
  • Honesty & transparency
  • Creating a real relationship with real restaurant industry insiders
  • Prompt follow ups on setting up interviews and receiving updates
  • Staying updated on new opportunities in your area
  • Pride in knowing that you're supporting small businesses

Since 1998, RMS has successfully matched over 3,500 qualified Restaurant professionals with independent owners to nationwide restaurant chains. We place all levels of salaried management and support positions including, Assistant Managers, General Managers, District Managers, Directors of Operations, Vice-Presidents, Human Resources Directors, Directors of Finance, Directors of Facilities and more.
For more information about our services, please visit us at www.rmsadvance.com.
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