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Online Customer Service Jobs in Indiana (NOW HIRING)

dbi

Customer Service

Greenwood, IN

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Collabera

Customer Service

Columbus, IN · On-site

$15 - $20.25/hr

Customer Service II Location: Columbus, IN Duration: 3-4 Months (could go beyond) Position Summary: Interact with customers to provide information in response to inquiries about products and services ...

KFC

Customer Service

Columbia City, IN · On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

KFC

Customer Service

Wabash, IN · On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

KFC

Customer Service

Kendallville, IN · On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

KFC

Customer Service

Lafayette, IN · On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

KFC

Customer Service

West Lafayette, IN · On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

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Online Customer Service information

See Indiana salary details

$9

$17

$25

How much do online customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for online customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is an online customer service representative?

An online customer service representative is a professional who assists customers primarily through digital channels such as email, chat, and social media. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They play a crucial role in maintaining customer satisfaction and representing the company's brand online. Online customer service representatives often use specialized software to track interactions and ensure timely, effective support.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is often required. Patience, empathy, and adaptability are essential soft skills for handling diverse customer interactions and resolving issues effectively. These skills ensure efficient support, high customer satisfaction, and positive brand representation in a digital environment.

What are some common challenges faced by online customer service representatives, and how can they be managed effectively?

Online customer service representatives often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and adapting to rapidly changing products or policies. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay updated on product knowledge, and utilize support tools and resources provided by the company. Many organizations also offer regular training and encourage collaboration with team members to share solutions and best practices.

What is the difference between Online Customer Service vs Call Center Customer Service?

AspectOnline Customer ServiceCall Center Customer Service
Work EnvironmentRemote, digital platformsCall centers, phone-based
Required SkillsWritten communication, tech proficiencyVerbal communication, listening skills
Common CertificationsCustomer service certifications, tech toolsCustomer service certifications, language skills
Industry UsageRetail, tech, e-commerceTelecommunications, retail, finance

Online Customer Service primarily involves assisting customers via digital channels like chat, email, or social media, focusing on written communication. Call Center Customer Service typically involves handling customer inquiries over the phone, emphasizing verbal skills. Both roles require customer service experience and certifications but differ mainly in communication methods and work environment.

How do you become an online customer service agent?

To become an online customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some roles may require previous experience in customer support or related fields, and training is often provided by the employer.

How to become a customer service online?

To become a customer service online representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many roles require experience with customer management software or live chat tools, and some employers may prefer certifications in customer service or related fields. Building good problem-solving abilities and a professional online presence can also improve your chances of securing such positions.

What are the most commonly searched types of Customer Service jobs in Indiana?

The most popular types of Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Online Customer Service jobs?

Cities in Indiana with the most Online Customer Service job openings:

Online Customer Service jobs near you
Infographic showing various Online Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

ONLINE Customer Support Representative

Globe Life American Income Division

Evansville, IN • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Life

Re-posted 4 hours ago

Key responsibilities

  • Connect with clients virtually using Zoom to provide information and support.

  • Educate clients about benefit options and guide them through the enrollment process.

  • Maintain accurate client records and participate in weekly coaching and training sessions.

Job description

Remote Customer Service Representative | Work From Home | Weekly Pay | Flexible Schedule
Company: AO | Globe Life
Location: 100% Remote (United States)
Build a Career That Fits Your Life
Ready to achieve professional success without sacrificing valuable family time? Join our fully remote team and enjoy the flexibility to create your own schedule, work from home, and build a rewarding career with unlimited growth potential.
We're seeking motivated, service-driven individuals to join our growing team as Remote Customer Service Representatives / Client Benefits Representatives. In this role, you'll connect with clients who have requested information, answer questions, explain benefit options, and provide outstanding customer service while helping working families protect what matters most.
No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.
What You'll Do
  • Meet virtually with clients using Zoom.
  • Provide exceptional customer service and client support.
  • Educate clients about life, accident, and supplemental health benefit options.
  • Guide clients through the enrollment process.
  • Build long-term client relationships through trust and professionalism.
  • Maintain accurate client records and follow-up documentation.
  • Participate in weekly coaching, training, and leadership development.
What We're Looking For
  • Strong communication, active listening, and problem-solving skills.
  • Positive attitude with a willingness to learn and grow.
  • Self-motivated with excellent time-management skills.
  • Comfortable working independently while collaborating with a remote team.
  • Basic computer proficiency and reliable high-speed internet.
  • Customer service, retail, hospitality, healthcare, banking, education, or sales experience is helpful-but not required.
What You'll Gain
🏠 100% Remote Work
Work from anywhere in the United States with no commute.
⏰ Flexible Schedule
Create a schedule that supports your lifestyle and family priorities.
💵 Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance-based incentives.
🎓 Ongoing Training & Mentorship
Receive virtual coaching and professional development from experienced leaders invested in your success.
♥ Comprehensive Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Leadership Development
  • Career Advancement Opportunities
💻 Industry-Leading Technology
Work with modern digital tools and virtual systems designed to support your success from anywhere.
Why AO?
For more than 70 years, AO has helped protect working families across North America through life, accident, and supplemental health insurance benefits.
Our mission is simple:
Protect Every Child. Serve All Working People.
Interview Process
All interviews are conducted virtually via Zoom, making the hiring process convenient and accessible from the comfort of your home.
Ready to Ignite Your Career?
If you're looking for a rewarding remote career that combines customer service, flexibility, professional development, and unlimited growth potential, we'd love to hear from you.
Apply today by submitting your updated resume.
AO | Globe Life
Work From Home. Help Families. Build Your Future.

Apply