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Customer Service Manager Jobs in Indiana (NOW HIRING)

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Dexter

Customer Service Manager

Bristol, IN · On-site

OVERVIEW: The Customer Service Manager is a key leadership role responsible for driving a high-performing Customer Service function that delivers a consistent, positive, and reliable customer ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Indiana

Customer Service Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for customer service manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What are popular job titles related to Customer Service Manager jobs in Indiana? For Customer Service Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Indiana look for? The top searched job categories for Customer Service Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Manager jobs? Cities in Indiana with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.
Customer Service Manager

Customer Service Manager

Techniplas

Mishawaka, IN • On-site

Full-time

Posted 7 days ago

Techniplas rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

67th of 80 rated plastic manufacturers

Job description

NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
  • Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
  • Responsible for supporting and executing against customer service strategy and experience strategies
  • Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
  • Align the Customer Service team to fit both our internal and external needs best
  • Supports the identification and creation of customer service standard work and ensures proper execution within locations
  • Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners
  • Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers
  • Ensures customer adherence to established pricing, terms, and conditions
  • Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting
  • Participates in special projects and performs other duties as assigned
  • Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel

  • QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor's degree required
  • Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience
  • Demonstrated comfort dealing with large, demanding customers
  • Proven ability and willingness to develop relationships with customers and internal functional partners
  • Broad and deep experience in all aspects of management and operations
  • Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering
  • Familiarity with Manufacturing ERP Operational systems
  • Leadership/Management of people experience
  • Project Management Lead experience
  • Ability to think and act strategically in the business while being able to focus on day-to-day operational execution
  • Experience in building strong, collaborative relationships with internal and external business partners
  • History of client-driven with a strong service orientation
  • Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis
  • Proficiency with Excel, Access, and other MS Office applications
  • Nexxta is an Equal Opportunity Employer.

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