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Customer Service Manager Jobs in Indiana (NOW HIRING)

Orkin

Service Manager

Merrillville, IN

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Koenig Equipment, Inc.

Service Manager

Greensburg, IN · On-site

Guided by our core values of Customer Service, Courage, Learning, Ownership, and Trust, we are ... We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ...

Koenig Equipment, Inc.

Service Manager

Columbus, IN · On-site

Guided by our core values of Customer Service, Courage, Learning, Ownership, and Trust, we are ... We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ...

Orkin LLC

Service Manager

Merrillville, IN · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Koenig Equipment, Inc.

Service Manager

Shelbyville, IN · On-site

Guided by our core values of Customer Service, Courage, Learning, Ownership, and Trust, we are ... We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN ...

John Jones Auto Group

Service Manager

Salem, IN · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

John Jones Auto Group

Service Manager

Salem, IN · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

John Jones Auto Group

Service Manager

Salem, IN · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

John Jones Auto Group

Service Manager

Salem, IN · On-site

Ensure customers receive prompt, courteous, and effective service * Serve as a liaison between ... Manage and hire technicians and service advisors * Interview and make new hires * Distribute work ...

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Showing results 41-60

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Indiana

Customer Service Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Indiana?

The most popular types of Customer Service jobs in Indiana are:

What are popular job titles related to Customer Service Manager jobs in Indiana?

For Customer Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Indiana look for?

The top searched job categories for Customer Service Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Manager jobs?

Cities in Indiana with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Indiana as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Customer Service Representative (CSR)

Truchoice Roofing

Fort Wayne, IN • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 23 days ago

Job description

Position: Inside Sales Representative - ServiceTitan Expert
Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.
Responsibilities:
  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:
  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Apply