ZipRecruiter

Log In

1

Customer Service Manager Jobs in Indiana (NOW HIRING)

Orkin

Service Manager

Merrillville, IN

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin LLC

Service Manager

Merrillville, IN · On-site

$60K - $70K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...

Dauphin

Customer Service Representative/Lead

Decatur, IN

$15.50 - $21/hr

Customer Service Representative/Lead Decatur Diamond, a privately held, US manufacturer of diamond ... Key Responsibilities Customer Relationship Management:Act as the primary escalation point for ...

Dauphin

Customer Service Representative/Lead

Decatur, IN · On-site

$15.50 - $21/hr

Customer Service Representative/Lead Decatur Diamond, a privately held, US manufacturer of diamond ... Key Responsibilities Customer Relationship Management: Act as the primary escalation point for ...

Gem City Tire

Service Manager

Indianapolis, IN · On-site

Customer service is a prior * ity.100% interface with custom * ers.Dispatch all fleet work and road ... Minimum 2 years of management experi * ence.Prior commercial tire experience is a plus.

Whiteford Kenworth

Service Manager

Marion, IN · On-site

This Manager is responsible for directing and coordinating customer activities, service shop workflow to assure procedures are followed consistently, and to lead and de.

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Indiana

Customer Service Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What are popular job titles related to Customer Service Manager jobs in Indiana? For Customer Service Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Indiana look for? The top searched job categories for Customer Service Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Manager jobs? Cities in Indiana with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.
Service Manager

Service Manager

Koenig Equipment, Inc.

Greensburg, IN

Full-time

Re-posted 27 days ago

Koenig Equipment rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Since 1904, Koenig Equipment has been a proud, family-owned business setting the standard for excellence in the Agriculture, Lawn amp; Garden, and Construction industries. Guided by our core values of Customer Service, Courage, Learning, Ownership, and Trust, we are committed to being the preferred partner for our customers, employees, and manufacturers alike.

For over four generations, our reputation for superior customer support has fueled steady growth, reinvestment in our facilities and team, and the creation of rewarding career opportunities.

We are currently seeking a Service Manager to support our team and customers at our Greensburg, IN dealership location.

Key Duties and Responsibilities:
  • Fully adopt and leverage the Koenig Operating System, John Deere Dealer Path, CDK IntelliDealer, and related tools to deliver maximum value to our manufacturers and customers.
  • Execute standardized processes to meet and exceed budget targets for revenue growth and expense management.
  • Own overall customer satisfaction by ensuring exceptional quality, on-time delivery, effective knowledge transfer, and ongoing support.
  • Lead the creation and execution of innovative service programs, campaigns, clinics, and events that delight customers, impress manufacturers, and stand out to competitors.
  • Proactively champion service department growth through upselling and identifying new opportunities.
  • Oversee the full “work order to invoice” process for efficient and accurate execution.
  • Conduct twice-daily walk-arounds to monitor progress, maintain schedules and quotes, and develop recovery plans as needed (including customer review and approval where required).
  • Foster open, proactive communication with customers, either directly or via the Service Writer.
  • Serve as the passionate voice of the team—lead with energy and enthusiasm, empower high-performers, and hold others accountable when necessary.
  • Cultivate a culture of continuous improvement, celebrating waste elimination to enhance customer value.
  • Review Koenig depth charts to ensure adequate expertise across our product lines in the Area of Responsibility (AOR); recruit new talent as needed, following HR guidelines.
  • Support technician learning paths to align with desired product coverage and expertise.
  • Drive employee development through quarterly performance reviews for technicians—analyze key indicators, identify gaps, create recovery plans, and collaborate on achieving shared goals.
  • Perform additional duties as assigned.
Qualifications:
  • 3-5 years of relevant experience in a dealership environment, preferably in heavy equipment or agricultural service management.
  • Proven ability to lead teams in executing standard work through empowerment balanced with strong accountability.
  • Excellent management and interpersonal skills with strong, effective communication abilities.
  • Basic knowledge of John Deere (or similar) product lines and mechanical systems.
  • Proficiency in dealership computer systems (e.g., CDK IntelliDealer), vendor resources, and Microsoft Office suite.
  • Strong commitment to upholding high standards and resolving issues promptly and professionally.
  • Solid understanding of financial reporting principles as they apply to service operations.
  • Physical ability to lift up to 50 lbs.
If you're a motivated leader passionate about equipment, customer success, and team development, we want to hear from you!
Koenig Equipment, Inc. is an equal opportunity employer. It is the policy of Koenig Equipment to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Koenig Equipment will conform to the spirit as well as the letter of all applicable laws and regulations.

What Koenig Equipment employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply