Greenwood, IN · On-site
$13.75 - $19/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Greenwood, IN · On-site
$13.75 - $19/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Greenwood, IN · On-site
$13.75 - $19/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Greenwood, IN · On-site
$13.75 - $19/hr
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we ... As a Delivery Station Customer Service Associate, you will help improve the customer experience by ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our Corporate office in Ashley, Indiana. The CSR handles inquiries ...
This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our Corporate office in Ashley, Indiana. The CSR handles inquiries ...
3 (DK) No. of positions : 60+ Opening Customer service Executive for International E-mail/Chat (Immediate Joiners Preferred) We are looking for candidates who have hands-on experience in ...
Quick apply
3 (DK) No. of positions : 60+ Opening Customer service Executive for International E-mail/Chat (Immediate Joiners Preferred) We are looking for candidates who have hands-on experience in ...
$110K - $111K/yr
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
$110K - $111K/yr
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
Clarksville, IN · On-site
$18 - $20/hr
If you have a knack for making people feel heard and a passion for providing top-notch service, we'd love to chat. You'll be the first point of contact for our valued customers, whether they're ...
Quick apply
Clarksville, IN · On-site
$18 - $20/hr
If you have a knack for making people feel heard and a passion for providing top-notch service, we'd love to chat. You'll be the first point of contact for our valued customers, whether they're ...
$14.25 - $19.25/hr
Answer customer inquiries via phone, email, and chat * Troubleshoot product issues and provide solutions (first-call resolution is the goal!) * Explain product features, warranty details, and service ...
$14.25 - $19.25/hr
Answer customer inquiries via phone, email, and chat * Troubleshoot product issues and provide solutions (first-call resolution is the goal!) * Explain product features, warranty details, and service ...
$15.25 - $20.75/hr
You'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll: * Deliver top-notch ...
$15.25 - $20.75/hr
You'll be the voice of Garage Door Doctor-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll: * Deliver top-notch ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · Remote
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
... customer service * Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
Indianapolis, IN · On-site
$14.75 - $19.75/hr
We are seeking a full-time, work-from-home Customer Service ("CS") agent to provide email, phone, and live chat support to our customers for new and existing airport parking and parking/hotel package ...
$14.75 - $20/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
$14.75 - $20/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
$14.75 - $20/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
$14.75 - $20/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
Respond to customer inquiries via phone, email, and chat in a timely and professional manner * Provide product and service information to customers * Identify and escalate priority issues to the ...
Indianapolis, IN · On-site
$15.25 - $20.75/hr
Respond to customer inquiries via phone, email, and chat in a timely and professional manner * Provide product and service information to customers * Identify and escalate priority issues to the ...
$9.38 - $10.85
2% of jobs
$10.85 - $12.33
4% of jobs
$12.33 - $13.81
11% of jobs
$14.63 is the 25th percentile. Wages below this are outliers.
$13.81 - $15.28
15% of jobs
The median wage is $16.64 / hr.
$15.28 - $16.76
20% of jobs
$16.76 - $18.24
15% of jobs
$19.25 is the 75th percentile. Wages above this are outliers.
$18.24 - $19.71
13% of jobs
$19.71 - $21.19
7% of jobs
$21.19 - $22.67
6% of jobs
$22.67 - $24.14
4% of jobs
$24.14 - $25.62
3% of jobs
$9
$17
$25
To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.
An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.
A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.
$13.75 - $19/hr
Full-time
Posted 3 days ago
7.4
Based on 6,856 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.
At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates
As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness
Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
It services, book publishers, retail, real estate and computer and electronic product manufacturing
10,000+ Employees
Seattle, WA, US
