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Customer Service Manager Jobs in Indiana (NOW HIRING)

Safeway Auto Service

Service Manager

Lafayette, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Highland, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Warsaw, IN · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Graff Auto Campus

Service Manager

Burns Harbor, IN · On-site

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Graff Auto Campus

Service Manager

Burns Harbor, IN · On-site

$90K - $150K/yr

The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency. Responsibilities:

Tire Discounters

Service Manager

Indianapolis, IN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Tire Discounters

Service Manager

Indianapolis, IN · On-site

$55K - $85K/yr

We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager:

Garber CDJR Valparaiso

Service Manager

Valparaiso, IN · On-site

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Infrahire

Service Manager

Indianapolis, IN · On-site

This role is responsible for managing service personnel, supporting customer retention and account growth, maintaining operational standards, and partnering with branch leadership to achieve overall ...

Palmer Trucks

Service Manager

Evansville, IN · On-site

SERVICE MANAGER Reports To: Branch Manager Summary The Service Manager is responsible for the day ... Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.

Palmer Trucks

Service Manager

Evansville, IN · On-site

Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Palmer Trucks

Service Manager

Evansville, IN · On-site

Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Indiana

Customer Service Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Indiana?

The most popular types of Customer Service jobs in Indiana are:

What are popular job titles related to Customer Service Manager jobs in Indiana?

For Customer Service Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Indiana look for?

The top searched job categories for Customer Service Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Manager jobs?

Cities in Indiana with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Indiana as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Office - Customer Service/Scheduling Manager

Independence Corrugated

Indianapolis, IN • On-site

Full-time

Re-posted 12 days ago

Job description

Customer Service Manager
The Customer Service Manager is responsible for customer service, order entry, order processing, and order shipping and supervises, manages, and directs the customer service workforce.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
No.
Description
1.
Supervise, manage, and direct the work of customer service representatives.
2.
Review new and existing orders to insure accuracy and proper input into ordering system.
3.
Review, analyze and set pricing on items where General Manager is not required to review.
4.
Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
5.
Review and take steps to ensure that all plant goals regarding on-time deliveries and other product quality and performance issues are being met.
6.
Assist General Manager and Sales Service Manager with price quotations and/or questions on existing customers to ensure customer satisfaction.
7.
Monitor inventory and warehouse items. Provide input and direction to management as to availability of stock, slow moving, and fast moving items to ensure ability to meet customer demands.
8.
Review and revise service related procedures and train personnel to ensure quality service and output.
9.
Regular and predictable attendance.
OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE
No.
Description
1.
Keep General Manager and Sales Manager informed of problems and situations that may affect the performance of sales service, customer service, scheduling, and shipping.
2.
Attend scheduling meetings.
3.
Comply with company policies and procedures and all applicable laws and regulations.
4.
Additional duties as assigned.
REQUIRED EDUCATION / EXPERIENCE
  • High school diploma or GED.
  • Five years' experience in a manufacturing environment.
  • Three years' supervisory experience overseeing three or more people.

PREFERRED EDUCATION / EXPERIENCE
  • Experience in the corrugated container industry.
  • Computer literate (MS Excel and MS Word).

REQUIRED SKILLS
TECHNICAL SKILLS
  • Computer literate (MS Office including Word and Excel and data entry skills).
  • Application knowledge of products and production processes.
  • Quality standards - both ISO and QS.

LANGUAGE SKILLS
  • Strong communication skills.
  • Ability to read and interpret documents such as business and performance reports, operating and maintenance instructions and procedure manuals.
  • Ability to write business reports and correspondence.
  • Ability to speak effectively before groups of customers, the general public, managers, and other employees of the organization.

MATHEMATICAL SKILLS
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, and volume.
  • Ability to compute rates and ratios.
  • Ability to generate and interpret graphical representations.

REASONING ABILITY
  • Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LEADERSHIP ATTRIBUTES
  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Superior communication and teaching skills in order to function effectively as a teacher for his/her personnel.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
  • Professional appearance to support his/her role as a managerial representative.

PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job in the plant, the employee is exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the plant work environment is usually loud.
OTHER INFORMATION
  • The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
  • Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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