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Vice President Customer Review Jobs (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

interface.ai

VP, Customer Success

San Francisco, CA · On-site

$319K - $364K/yr

... leadership reviews, and advocate internally for what customers need to be successful ... VP and C-level with credit union or financial services buyers. * Strong commercial acumen ...

Armada

OR

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Implement global review cadences combining: * Architecture validation (CE) * Business case ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Implement global review cadences combining: * Architecture validation (CE) * Business case ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

What you'll do as a VP of Customer Success Build and Scale the Customer Success Function * Design and execute a scalable Customer Success strategy aligned to company growth objectives. * Develop and ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Transact Campus Inc

VP, Customer Support

Scottsdale, AZ · On-site +1

$200K - $245K/yr

Hayden Rd, Ste 230, Scottsdale, AZ 85255 Position Summary The Vice President of Client Support is a member of Illumia's operational leadership team, reporting to the COO. Customer support is both a ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

TechSee

VP Customer Operations

Manhattan, NY · On-site

As VP Customer Operations, you will have ownership of how customers experience this new solution, from initial service design through seamless delivery and measurable business outcomes. Operating at ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

Transact Campus

VP, Customer Support

Alpharetta, GA

$200K - $245K/yr

Hayden Rd, Ste 230, Scottsdale, AZ 85255 Position Summary The Vice President of Client Support is a member of Illumia's operational leadership team, reporting to the COO. Customer support is both a ...

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All JobsVice President Customer Review Jobs

Vice President Customer Review information

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$79.5K

$163.2K

$262K

How much do vice president customer review jobs pay per year?

As of Jul 19, 2026, the average yearly pay for vice president customer review in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a Vice President of Customer Review do?

A Vice President of Customer Review is a senior executive responsible for overseeing all aspects of customer feedback, satisfaction, and review processes within a company. They develop and implement strategies to collect, analyze, and respond to customer reviews, ensuring that feedback leads to actionable improvements across products and services. This role often involves collaborating with marketing, product development, and customer service teams to enhance the overall customer experience and protect the company's reputation. Additionally, they may set policies for public responses to reviews and report insights to executive leadership to guide business decisions.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Review, and why are they important?

To thrive as a Vice President of Customer Review, you need strong leadership skills, a background in customer experience strategy, and a bachelor's or master's degree in business or a related field. Familiarity with customer feedback platforms, CRM systems, data analytics tools, and relevant certifications like CXPA are typically required. Excellent communication, critical thinking, and the ability to inspire cross-functional teams are standout soft skills. These competencies are crucial for driving customer satisfaction initiatives, making data-driven decisions, and ensuring continuous improvement in customer relations.

How does a Vice President of Customer Review typically collaborate with other departments to improve customer satisfaction?

A Vice President of Customer Review works closely with departments such as product development, marketing, sales, and customer service to analyze customer feedback and identify areas for improvement. They often lead cross-functional meetings to share insights from customer reviews, develop action plans, and track the implementation of solutions. This collaborative approach ensures that customer concerns are addressed holistically, resulting in enhanced products, services, and overall customer experience. Building strong relationships with department heads is key to driving meaningful change based on customer input.

What is the difference between Vice President Customer Review vs Customer Service Director?

AspectVice President Customer ReviewCustomer Service Director
CredentialsTypically requires a bachelor’s degree; often an MBA or related advanced degreeBachelor’s degree in business, management, or related field
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationOperational management, team leadership, customer interaction
Industry UsageUsed in large corporations focusing on customer experience and brand reputationCommon in retail, telecom, and service industries managing customer support teams

The Vice President Customer Review focuses on strategic oversight of customer feedback and brand reputation at an executive level, while the Customer Service Director manages daily customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and seniority within the organization.

What cities are hiring for Vice President Customer Review jobs? Cities with the most Vice President Customer Review job openings:
What are the most commonly searched types of Customer Review jobs? The most popular types of Customer Review jobs are:
What states have the most Vice President Customer Review jobs? States with the most job openings for Vice President Customer Review jobs include:
What job categories do people searching Vice President Customer Review jobs look for? The top searched job categories for Vice President Customer Review jobs are:
Vice President Customer Review jobs near you
Infographic showing various Vice President Customer Review job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President - Customer Experience

Vice President - Customer Experience

San Antonio Water System

San Antonio, TX • On-site

$225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

San Antonio Water System rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Location : Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX
Job Type: Full Time
Job Number: 2026-123456
Department: Customer Service
Opening Date: 07/02/2026
Closing Date: Continuous
Vice President - Customer Excellence
This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on qualifications, from $225,000 with generous benefits package including pension, paid leave, and health benefits. Interested applicants should send a cover letter and resume by email only to , attention Holly Esquivel CPC, Sr. Director at Deacon Recruiting.
The San Antonio Water System (SAWS) is seeking a highly qualified Vice President - Customer Experience, under general direction, to provide strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position service as a member of the Executive Management Team and reports to the Senior Vice President.
Job Description
JOB SUMMARY
Under general direction, the Vice President - Customer Experience is responsible for providing strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position serves as a member of the Executive Management Team and reports to a Senior Vice President.
ESSENTIAL FUNCTIONS
  • Provides executive leadership for customer experience strategy, aligning programs, policies, and initiatives with organizational priorities while driving continuous improvement and service excellence.
  • Establishes and drives performance standards, service delivery models, and continuous improvement initiatives using defined metrics to optimize efficiency, accuracy, and customer outcomes.
  • Leads strategic planning, policy development, and enterprise alignment efforts to ensure customer operations support overall business, financial, and operational objectives.
  • Drives digital transformation of customer operations, including advancing the enterprise use of AMI data to enhance customer engagement, operational performance, and data-driven decision-making. In addition,
  • Drives the adoption and optimization of advanced customer relationship management technologies, including agentic AI and automation tools, to enhance customer engagement, service delivery, and operational efficiency.
  • Provides executive oversight of Customer Service field operations, including meter maintenance, service investigations, and service disruptions for non-payment, ensuring operational efficiency, service reliability, and integration with AMI-enabled data.
  • Assesses customer impacts of any rate changes and supports the implementation of any new rate structures.
  • Oversees resolution of complex and high-profile customer issues, ensuring coordinated, timely, and effective outcomes across the organization.
  • Leads stakeholder engagement and public communication efforts, including presentations to the Board of Trustees, City Council, and community organizations and develops customer outreach, education, and feedback programs.
  • Ensures compliance with regulatory requirements while incorporating industry best practices and emerging trends in Customer Service operations.
  • Forecasts, allocates, and monitors the human, physical and financial resources for the Group.
  • Builds and leads high-performing teams by developing talent, promoting accountability, and fostering a culture of collaboration and continuous improvement.
  • Trains and mentors employees and facilitates interdepartmental teamwork.
  • Promotes and encourages teamwork and cooperative efforts internal and external to SAWS including outside agencies and the community.
  • Promotes and rewards high performance and respects and promotes diversity.
  • Leads the development, analysis, and implementation of policy and strategy including identifying key strategic initiatives, business planning efforts, and policies and procedures.
  • Influences events in order to optimize organizational resources and achieve System goals.
  • Applies executive level business management principles and practices.
  • Develops and implements measures to analyze and improve organizational efficiencies.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • Bachelor's Degree in Business Administration, Public Administration or related field from an institution accredited by a recognized accrediting agency.
  • Ten years' increasingly responsible professional experience in customer service or general business operations to include five years' management/supervisory experience.
  • Valid Texas Class "C" Texas Driver's License.

JOB DIMENSIONS
  • Knowledge of Customer Service operations, industry trends, and emerging best practices, including digital transformation, AMI-enabled services, and data-driven customer engagement.
  • Knowledge of pertinent Federal, State, and local laws, statutes.
  • Knowledge of data analytics, performance measurement frameworks, and the application of AMI data to improve customer outcomes, operational efficiency, and revenue accuracy.
  • Knowledge of advanced customer relationship management (CRM) systems, including emerging capabilities such as agentic AI and automation tools used to enhance customer interactions, service delivery, and operational efficiency.
  • Skill in leveraging enterprise systems, analytics tools, and customer platforms to support decision-making and operational performance.
  • Skill in utilizing a personal computer and associated software programs.
  • Ability to communicate complex, technical, financial, and operational information effectively to executive leadership, governing bodies, and the public.
  • Ability to analyze complex, enterprise-level challenges, assess risk, and implement solutions that balance customer, operational, and financial impacts.
  • Ability to plan, manage, and optimize departmental budgets and resources in alignment with organizational goals and key initiatives.
  • Ability to research, evaluate, and implement innovative service delivery models and operational improvements.
  • Ability to exhibit high standards of business and personal ethical conduct, leadership, teamwork, positive attitude, accountability, and organizational stewardship.
  • Ability to build and maintain effective working relationships with internal staff, executive leadership, Board of Trustees, elected officials, vendors, and community stakeholders.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Working conditions are primarily in an office environment. Physical requirements include visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to sitting, walking, or standing to perform the essential functions. May operate a company or personal vehicle. May be required to work hours other than regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities
Click on the link for additional information regarding benefits:

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