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Vice President Customer Review Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused ...

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

New

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

Vice President, Customer Success M3 (www.m3as.com) is a leading provider of hospitality-specific ... coaching, performance review, and forecasting cadences. * Assist with the development of ...

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with ... Perform leadership functions such as conducting annual reviews, making hiring decisions, managing ...

KEY DATA

VP, Customer Success

Destin, FL · On-site

$50K/yr

Role and Responsibilities The VP, Customer Success ("VP") will own end-to-end accountability for ... review-driven engagement model for KeyData's largest customers. Twelve Month Mandate 1. Build the ...

Enseo

VP, Customer Support (US)

Plano, TX · On-site

$133K - $170K/yr

Vice President, Customer Support At Enseo, we're redefining what hospitality technology can be. We ... Own the post-incident review process for major customer-impacting events, including root cause ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... coaching, performance review, and forecasting cadences. * Assist with the development of ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

Enseo

VP, Customer Success

Plano, TX · On-site

The Vice President, Customer Success will be responsible for building and scaling a best-in-class ... Establish customer health scoring, success planning, executive business reviews, and risk ...

New

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... coaching, performance review, and forecasting cadences. * Assist with the development of ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery ...

Armada

VP, Customer Engineering

OR · On-site +1

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class ... Implement global review cadences combining: * Architecture validation (CE) * Business case ...

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Vice President Customer Review information

See salary details

$79.5K

$163.2K

$262K

How much do vice president customer review jobs pay per year?

As of Aug 21, 2026, the average yearly pay for vice president customer review in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer review do?

A Vice President of Customer Review is a senior executive responsible for overseeing all aspects of customer feedback, satisfaction, and review processes within a company. They develop and implement strategies to collect, analyze, and respond to customer reviews, ensuring that feedback leads to actionable improvements across products and services. This role often involves collaborating with marketing, product development, and customer service teams to enhance the overall customer experience and protect the company's reputation. Additionally, they may set policies for public responses to reviews and report insights to executive leadership to guide business decisions.

What are the key skills and qualifications needed to thrive as a vice president of customer review?

To thrive as a Vice President of Customer Review, you need strong leadership skills, a background in customer experience strategy, and a bachelor's or master's degree in business or a related field. Familiarity with customer feedback platforms, CRM systems, data analytics tools, and relevant certifications like CXPA are typically required. Excellent communication, critical thinking, and the ability to inspire cross-functional teams are standout soft skills. These competencies are crucial for driving customer satisfaction initiatives, making data-driven decisions, and ensuring continuous improvement in customer relations.

How does a vice president of customer review typically collaborate with other departments to improve customer satisfaction?

A Vice President of Customer Review works closely with departments such as product development, marketing, sales, and customer service to analyze customer feedback and identify areas for improvement. They often lead cross-functional meetings to share insights from customer reviews, develop action plans, and track the implementation of solutions. This collaborative approach ensures that customer concerns are addressed holistically, resulting in enhanced products, services, and overall customer experience. Building strong relationships with department heads is key to driving meaningful change based on customer input.

What is the difference between Vice President Customer Review vs Customer Service Director?

AspectVice President Customer ReviewCustomer Service Director
CredentialsTypically requires a bachelor’s degree; often an MBA or related advanced degreeBachelor’s degree in business, management, or related field
Work EnvironmentExecutive-level, strategic planning, cross-departmental collaborationOperational management, team leadership, customer interaction
Industry UsageUsed in large corporations focusing on customer experience and brand reputationCommon in retail, telecom, and service industries managing customer support teams

The Vice President Customer Review focuses on strategic oversight of customer feedback and brand reputation at an executive level, while the Customer Service Director manages daily customer support operations and team management. Both roles are vital but differ in scope, responsibilities, and seniority within the organization.

What cities are hiring for Vice President Customer Review jobs?

Cities with the most Vice President Customer Review job openings:

What are the most commonly searched types of Customer Review jobs?

The most popular types of Customer Review jobs are:

What states have the most Vice President Customer Review jobs?

States with the most job openings for Vice President Customer Review jobs include:

What job categories do people searching Vice President Customer Review jobs look for?

The top searched job categories for Vice President Customer Review jobs are:

Vice President Customer Review jobs near you
Infographic showing various Vice President Customer Review job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Schlesinger Associates

Remote

$141K - $181K/yr

Other

Posted 16 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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