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Director Of Customer Success Jobs (NOW HIRING)

-ASG-

Director of Customer Success

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Closinglock

Director of Customer Success

Austin, TX · On-site

About the Role Closinglock is looking for a Director of Customer Success to lead and scale our post-sale motion across our Enterprise and Mid-Market customer segments. You'll own the full customer ...

INNERGY

Director of Customer Success

Austin, TX · On-site

We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM. This leader will own the ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Pixalate, Inc.

Director of Customer Success

Manhattan, NY · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

leadsonline

Director of Customer Success

Plano, TX

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

DualEntry

Director of Customer Success

New York, NY · On-site

$180K - $260K/yr

Build and lead a high-performing team of Customer Success Managers, setting them up for success * Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature ...

Securly

Director of Customer Success Operations

... of the 150 most transformational growth companies. The Role Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale ...

Adobe

Head of Customer Success

San Jose, CA · On-site

The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

Upswing

... Director of Customer Success is a hands-on leader responsible for driving partner outcomes, retention, and expansion across a portfolio of Upswing's institutional partners. This role manages and ...

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Director Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

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Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Customer Success

-ASG-

Remote

$145K - $165K/yr

Full-time

Re-posted 7 days ago

Job description

COMPANY DESCRIPTION
Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.
JOB DESCRIPTION
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success organization responsible for customer retention, GRR, NRR, renewals, expansion revenue, customer health, and long-term customer value. You'll recruit, coach, and develop a team while partnering across Sales, Product, Engineering, and Support to improve customer outcomes.
You're Excited About This Opportunity Because You Will:
  • Build the Customer Success organization from the ground up.
  • Recruit, coach, and develop a high-performing team of Customer Success Managers.
  • Own GRR, NRR, renewals, expansion revenue, and customer health.
  • Implement customer health scoring, playbooks, KPIs, and forecasting.
  • Partner with Sales, Product, Engineering, and Support to improve customer outcomes.
  • Champion AI and automation to improve productivity and customer engagement.
  • Identify expansion opportunities across products and customer portfolios.
  • Create scalable processes that support company growth.
We're Excited About You Because:
  • 7+ years of Customer Success, Account Management, or SaaS leadership experience.
  • 3+ years leading customer-facing teams.
  • Experience owning renewals, retention, and expansion revenue.
  • Builder mindset with experience creating scalable CS processes.
  • Strong executive communication and coaching skills.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits
Base Salary Range: $145,000- $165,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
LocationRemote, United States.

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