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Director Of Customer Success Jobs (NOW HIRING)

Now we're looking for a Director of Customer Success who can bring this vision to life through every customer interaction - someone who seamlessly blends strategic thinking, deep empathy, and ...

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers ...

We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM. This leader will own the ...

As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a ...

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Director Of Customer Success information

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$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the key skills and qualifications needed to thrive as a Director Of Customer Success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a Director of Customer Success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What does a Director of Customer Success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.
More about Director Of Customer Success jobs
What cities are hiring for Director Of Customer Success jobs? Cities with the most Director Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
Who are the top companies hiring for Director Of Customer Success jobs? The top employers for Director Of Customer Success jobs are:
What states have the most Director Of Customer Success jobs? States with the most job openings for Director Of Customer Success jobs include:
Infographic showing various Director Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director of Customer Success

Director of Customer Success

Map My Customers

Raleigh, NC

Full-time

Posted 26 days ago


Job description

Company Description

Despite being just 3 years old, our platform is currently being used by over 30,000 users in the field sales industry. We're redefining what sales execution and territory management means for teams around the globe.

Job Description

Hi there! We're looking for a Director of Customer Success to help manage our growing team and provide innovative thought leadership into our customer success and support team. Interested in managing a fast-growing team to help all outside sales and field service teams do their job more efficiently and effectively? Then read on...

Map My Customers is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Even though our job description may seem like we are looking for a candidate with a very specific skill set, the role will be tailored to the person who applies and joins.

Qualifications

You're motivated by helping execute an efficient customer success strategy, developing high-performing teams, and collaborating across an organization to reach shared goals.

You're passionate about growing and optimizing a customer success funnel and expanding the processes that impact it, such as training, KPI tracking, NPS surveys, internal documentation, and fine-tuning customer relationship processes to scale. You're driven to help a high-performing customer success engine that matures month-over-month.

You're resourceful and adept at managing projects. You have experience working across functional teams and effectively collaborating with roles such as sales, engineering, and data, in order to empower customer success team members to execute projects.

You're motivated to always keep learning and experimenting. You'll be managing our existing customers as well as the many more we are acquiring (and there are many!) and also work to scale out other key customer success functions. You'll also be working alongside product managers, sales leaders, engineers, and data analysts. You don't need to be an expert in those things, but you should have a basic grasp of their roles and what they bring to the table.

You can act as the glue to fill in many skill gaps until dedicated talent is available. No task is too big or small.

You're a skilled written communicator. You'll use written summaries and reports to communicate strategy, plans, findings, and results to the customer success and full Map My Customers team.

You're a champion for doing things efficiently AND effectively. At Map My Customers, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

You understand that customer success is a necessary part of modern software and that you are part of the larger customer life cycle. As a result you yearn to make a good impression by being honest, helpful and respectful.

Additional Information

Things You Might Do

Map My Customers is a small, fast-growing, global company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

Execute and own monthly net churn rate for the team, including customer growth and retention goals and consistently communicate plans and progress to the team

Collaborate with the executive and customer success teams to further build customer success' long-term vision and execute on effective short-term plans

Help organize an effective customer success team of individuals whose work will have an outsized impact in the future, like they do today

Experiment with and prioritize a mix of customer success ideas and processes to scale retention, cross sell, and upsell

Collaborate, on a weekly cadence, with a mix of sales people, designers, analysts, and engineers to execute customer success goals

Measure and report results of the customer success team's work

Plug the holes: You should be comfortable executing on a variety of customer success and management related tasks yourself to help finish items when the team doesn't have dedicated resources and outsourcing or hiring isn't an option