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Director Of Customer Success Jobs (NOW HIRING)

leadsonline

Director of Customer Success

Plano, TX · On-site +1

Everything we do is grounded in our core values of Service, Energy, Ownership, and People --and we're looking for someone who embodies these principles. The Customer Success Director will lead our ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

Everything we do is grounded in our core values of Service, Energy, Ownership, and People -and we're looking for someone who embodies these principles. The Customer Success Director will lead our ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Interface

Director of Customer Success

Atlanta, GA · Hybrid

Reporting to the Vice President of Sales, the Director of Customer Success is responsible for overseeing all facets of the Customer Success Organization at Interface, supporting the entire product ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

Team8

Bluespine-Director of Customer Success

OR · On-site +1

We are seeking a highly skilled and experienced Director of Account Management and Analytics ... Requirements * 5-8 years of experience in account management, client success, or related roles ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to ...

Adobe

Head of Customer Success

San Jose, CA · On-site

The Sr. Director willprovide vision and leadership fora team of Directors, Managers and ICsdelivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

Adobe

Head of Customer Success

San Francisco, CA · On-site

The Sr. Director willprovide vision and leadership fora team of Directors, Managers and ICsdelivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

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Director Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the key skills and qualifications needed to thrive as a Director Of Customer Success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a Director of Customer Success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What does a Director of Customer Success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.
More about Director Of Customer Success jobs
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What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
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Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director of Customer Success

Director of Customer Success

Advanced Tech Placement

Atlanta, GA • On-site

Other

Posted 10 days ago

Job description

We are looking for a Director of Customer Success to lead the strategic direction and operational execution of the Customer Success function, ensuring strong client adoption, measurable value realization, and long-term retention across the portfolio. The Director of Customer Success is responsible for driving customer health, expansion opportunities, and renewal performance while leading a high-performing Success team that delivers proactive engagement and outstanding client experiences. This role directly contributes to revenue protection, growth, and overall customer lifetime value.
Responsibilities 

  • Define and execute a customer success strategy to drive retention, adoption, and expansion across brands.
  • Align segment strategy with executive priorities to ensure scalability and operational efficiency.
  • Lead, coach, and develop high-performing Success representatives and teams; build succession pipelines.
  • Establish scalable lifecycle playbooks for adoption, renewal, and growth.
  • Implement health scoring, risk mitigation, and engagement frameworks to improve retention outcomes.
  • Partner cross-functionally (Product, Sales, Marketing, Revenue Operations, Finance) to optimize customer experience and identify revenue opportunities.
  • Represent the voice of the customer in discussions and strategic planning.
  • Own and report on core success metrics (Logo Retention, NRR, NPS, adoption).
  • Use analytics to forecast churn, identify trends, and implement proactive retention initiatives.
  • Drive operational scale through automation, digital programs, and CRM optimization.
  • Lead QBRs and executive reporting, providing data-driven insights and performance recommendations.
  • Champion continuous improvement, innovation, and change management across the success landscape
  • Ensure compliance with company policies, training standards, and data governance requirements.

Requirements

  • 5-7+ years of progressive experience in Customer Success, Account Management, or SaaS leadership roles.
  • 3+ years of experience leading and developing managers in a multi-brand or multi-product environment.
  • Demonstrated ownership of retention and revenue metrics, including Net Revenue Retention (NRR), logo retention, and expansion performance.
  • Proven experience building scalable lifecycle frameworks, segmentation strategies, and health scoring models.
  • Strong analytical capability with experience using CRM and reporting tools (e.g., Salesforce) to drive performance insights and forecasting.
  • Experience partnering cross-functionally with Product, Sales, Marketing, Finance, and Revenue Operations.
  • Demonstrated ability to lead organizational change and drive operational improvement initiatives.
  • Excellent executive communication skills, with experience presenting performance data and strategic recommendations to senior leadership.


Additional Desirable Qualifications

  • Excellent written and verbal communication skills
  • Excellent time management skills
  • Excellent initiative and sound decision-making ability
  • Ability to sit for prolonged periods at a desk and work on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Ability to travel as needed.

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