ZipRecruiter

Log In

1

Director Of Customer Success Jobs (NOW HIRING)

Uare.ai

Director of Customer Success

Los Altos, CA

Now we're looking for a Director of Customer Success who can bring this vision to life through every customer interaction - someone who seamlessly blends strategic thinking, deep empathy, and ...

MetaRouter

Director of Customer Success

Denver, CO · On-site

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

MetaRouter

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

Director of Customer Success About Us We endeavor to make it simple for every organization to collect data in a 1st-Party context and carefully and compliantly route it to 3rd-Party tools or partners.

SchooLinks

Director of Customer Success

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers ...

CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

As the Director of Customer Success , you will own the vision, strategy, and execution of our entire post-sales function in the US. You will act as an Organizational Leader, Strategic Architect, and ...

Owner

Director of Customer Success Management

As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner. We're looking for a ...

Adobe, Inc.

Head of Customer Success

San Francisco, CA · On-site

The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

next page

Showing results 1-20

All JobsOf Customer Success JobsDirector Of Customer Success Jobs

Director Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Jul 18, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the key skills and qualifications needed to thrive as a Director Of Customer Success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a Director of Customer Success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What does a Director of Customer Success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.
More about Director Of Customer Success jobs
What cities are hiring for Director Of Customer Success jobs? Cities with the most Director Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
Who are the top companies hiring for Director Of Customer Success jobs? The top employers for Director Of Customer Success jobs are:
What states have the most Director Of Customer Success jobs? States with the most job openings for Director Of Customer Success jobs include:
What job categories do people searching Director Of Customer Success jobs look for? The top searched job categories for Director Of Customer Success jobs are:
Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Customer Success

Uare.ai

Los Altos, CA

Other

Re-posted 3 days ago

Job description

We're building the world's first marketplace for personal AI - where people don't just use AI, they become it. At Uare.ai, founded by Robert LoCascio (former CEO of LivePerson), we're creating a platform where creators and consumers come together - to build, share, and interact with AI versions of themselves.

These aren't chatbots. They're living digital reflections that express knowledge, creativity, and emotion.

Now we're looking for a Director of Customer Success who can bring this vision to life through every customer interaction - someone who seamlessly blends strategic thinking, deep empathy, and operational excellence to deliver a world-class consumer experience that keeps people coming back.

 About the Role:

The Director of Customer Success will architect and scale a unified CS function spanning:

  • B2C user activation & retention
  • Onboarding & monetization 
  • Enterprise implementation & expansion

This is a strategic operator role responsible for retention, NRR, monetization, and ecosystem health - not just support.

 What You'll Do1. Build the Customer Success Engine
  • Design segmentation (consumer, creator, enterprise)
  • Define onboarding playbooks and lifecycle journeys (PLG + SLG)
  • Establish activation, engagement, retention, and expansion KPIs
  • Build scalable systems leveraging HubSpot, analytics, and automation
  • Implement customer health scoring and churn forecasting
2. Creator Success
  • Create structured onboarding for ambassadors and verified creators
  • Enable monetization (subscription strategy, content workflows, pricing guidance)
  • Track revenue performance and optimize conversion
  • Support high-profile talent relationships
  • Develop expansion pathways (enterprise licensing, premium tiers)
3. Enterprise Success
  • Lead high-touch onboarding for media, institutions, and strategic partners
  • Oversee data ingestion, model training, containerization setup
  • Coordinate cross-functionally with Product, AI, Legal, and Partnerships
  • Own renewal, expansion, and enterprise NRR
  • Establish QBR frameworks and executive-level reporting
4. Activation, Retention & Product Stickiness
  • Define measurable time-to-value milestones
  • Track usage depth, engagement velocity, monetization triggers
  • Identify churn signals early and design intervention frameworks
  • Translate customer behavior into product feedback loops
5. Trust, IP & Compliance Alignment
  • Ensure enterprise deployments meet IP protection and ownership standards
  • Support SOC2 and enterprise data governance requirements
  • Build escalation frameworks for trust & safety issues
 What We're Looking For:
  • 4+ years in Customer Success leadership in consumer-facing products or platforms
  • Proven B2C experience - deep understanding of consumer activation, retention, and lifecycle journeys
  • Experience across B2B2C and marketplace / creator platforms
  • Strong enterprise implementation background
  • Systems-oriented operator who can design scalable frameworks
  • Commercially minded with deep retention and expansion fluency
  • Active user of AI tools (e.g. ChatGPT, Claude, Midjourney, or similar) with a strong point of view on the evolving landscape
  • Comfortable operating in early-stage ambiguity
Why Join Us

At Uare.ai, you'll help invent a new category - personal AI that feels human. You'll collaborate directly with world-class technologists, storytellers, and designers who care deeply about craft and purpose. You'll have freedom, creative ownership, and the chance to make your mark on a product that could redefine how billions of people interact with themselves and others.

Apply