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Director Of Customer Success Jobs (NOW HIRING)

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

AutoStore

Director of Customer Success

Salem, NH

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

-ASG-

Director of Customer Success

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

Jobgether

Our partner is looking for a Director of Customer Success based in Netherlands. This is a high-impact leadership opportunity for a customer-focused professional to own the strategy and execution of ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Instacart

Director of Customer Success

OR · On-site +1

Direct, accountable leadership of a customer success organization responsible for post-live growth, NRR, and expansion - owning the number, not just contributing to it. * Track record of managing ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

leadsonline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Navina

Director of Customer Success

NY · Remote

We are looking for a Director of Customer Success to support and expand our growing business activities. You will manage a Customer Success team and will be responsible for driving outcomes at the ...

New

Dockwa

Director of Customer Success

Newport, RI · On-site

About the role You will lead Dockwa's Customer Success function and a team of Marina Success ... direct reports. * You have owned a retention or NRR number, and you can give us the baseline, the ...

DualEntry

Director of Customer Success

New York, NY · On-site

$180K - $260K/yr

Build and lead a high-performing team of Customer Success Managers, setting them up for success * Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Securly

Director of Customer Success Operations

OR · On-site +1

... of the 150 most transformational growth companies. The Role Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale ...

Adobe

Head of Customer Success

San Francisco, CA · On-site

The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

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Director Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.

What are the key skills and qualifications needed to thrive as a director of customer success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a director of customer success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

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Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Customer Success

AutoStore

Salem, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Director of Customer Success
Short Description:
At AutoStore, customers are our top priority. The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. This role combines direct customer engagement with team leadership responsibilities, including coaching, performance development, strategic planning, and cross-functional collaboration.
The Director of Customer Success serves as both the voice of the customer and a voice of the Customer Success team, helping to shape strategy, improve processes, and ensure the organization delivers exceptional customer experiences that maximize the value customers receive from AutoStore solutions.
This role is part of a regional commercial team and plays a critical role in driving customer retention, expansion, operational performance, and team effectiveness.
Tasks & Responsibilities:
Customer Success
  • Act as a key point of contact and trusted resource for customer operations,
  • Engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.
  • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.
  • Build and maintain customer relationships strategies, ensuring customers achieve business objectives and maximize the value of their AutoStore systems.
  • Proactively identify customer risks and opportunities, developing action plans to improve customer outcomes and accelerate growth opportunities.
  • Conduct strategic business and operational reviews with partners and customers, bringing together key stakeholders and resources to review KPIs, discuss recommendations, and identify future expansion opportunities.
  • Advocate for customer needs across the organization and serve as a key Voice of the Customer.

Team Leadership & Development
  • Lead and develop a team of Customer Success Managers to achieve customer and business objectives.
  • Conduct regular one-on-one meetings with team members focused on development, coaching, problem solving, and career growth.
  • Provide ongoing guidance, mentoring, and support to improve customer engagement strategies, business acumen, and technical competency.
  • Foster a positive, collaborative, and customer-obsessed team culture focused on accountability, continuous improvement, and operational excellence.
  • Lead employee development through performance feedback, development planning, and coaching.
  • Lead the onboarding and mentoring new Customer Success Managers, ensuring consistent adoption of best practices and processes.
  • Identify skill gaps and coordinate training opportunities to strengthen team capabilities.

Strategy & Organizational Leadership
  • As a member of Customer Success leadership, this person will help define and execute regional Customer Success strategy, goals, and initiatives.
  • Contribute to long-term vision, planning, and continuous improvement efforts across the Customer Success organization.
  • Drive consistency in customer engagement methodologies, operational reviews, health monitoring, and team account planning.
  • Identify trends, risks, and opportunities across the customer base and recommend strategic actions.
  • Collaborate with cross-functional teams including Sales, Solutions Engineering, Product Management, Technical Support, Operations, and Partner organizations to improve customer outcomes.
  • Support change management initiatives and adoption of new programs, tools, and processes.

Operational Management & Reporting
  • Monitor team performance and key customer success metrics, including customer health, retention, expansion opportunities, NPS, customer engagement, and adoption.
  • Develop and maintain reporting that provides visibility to leadership on team performance, customer risks, opportunities, and strategic initiatives.
  • Ensure accurate account documentation, forecasting, and customer success planning activities.
  • Play a key part in capacity planning, resource allocation, and prioritization efforts.
  • Perform administrative management responsibilities including performance reviews, goal setting, development plans, time-off approvals, and workforce planning.
  • Escalate and communicate customer issues, business risks, and organizational challenges to leadership as appropriate.

Customer Growth & Business Impact
  • Strengthen and leverage customer relationships to accelerate expansion opportunities and customer advocacy.
  • Partner with commercial teams to identify growth opportunities and improve customer lifetime value.
  • Ensure customer satisfaction objectives are achieved while supporting overall business growth and retention goals.

Qualifications:
  • Proven experience in Customer Success, Account Management, Strategic Account Management, or a related customer-facing role.
  • Previous leadership experience, including direct people management, team leadership, mentoring, or coaching responsibilities.
  • Demonstrated ability to influence and build trusted relationships with customers, peers, executives, and cross-functional stakeholders.
  • Strong leadership, coaching, and team development skills.
  • Excellent interpersonal, presentation, verbal, and written communication skills.
  • Proven ability to drive strategic initiatives while balancing operational responsibilities.
  • Strong business acumen and customer-centric mindset.
  • Experience analyzing data, identifying trends, and translating insights into action plans and recommendations.
  • Strong organizational, prioritization, and time management skills.
  • Technical aptitude and ability to understand complex technology solutions and customer operational environments.
  • Experience managing escalations and resolving complex customer challenges.
  • Ability to work effectively in a fast-paced, growth-oriented environment.
  • Travel to customer sites and team meetings, as needed.

Preferred Qualifications:
  • Experience leading Customer Success teams supporting enterprise or strategic accounts.
  • Experience with warehouse automation, robotics, supply chain technology, software, or other complex technical solutions.
  • Proven track record of improving customer retention, customer satisfaction, expansion revenue, and operational performance.
  • Experience building customer success programs, processes, or best practices.
  • Experience working in a global and matrixed organization.

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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