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Director Of Customer Success Jobs (NOW HIRING)

-ASG-

Director of Customer Success

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success ...

Pixalate, Inc.

Director of Customer Success

Manhattan, NY · On-site

$130K - $175K/yr

S.-Based Applicants Only) ABOUT THE ROLE We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will ...

Instacart

Director of Customer Success

Direct, accountable leadership of a customer success organization responsible for post-live growth, NRR, and expansion - owning the number, not just contributing to it. * Track record of managing ...

SchooLinks

Director of Customer Success

The Role The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers ...

INNERGY

Director of Customer Success

Austin, TX · On-site +1

We are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM. This leader will own the ...

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

DualEntry

Director of Customer Success

New York, NY · On-site

$180K - $260K/yr

As our Director of Customer Success, you'll own account management, customer support, and ERP consulting. You'll build and lead a high-performing team, driving customer adoption, retention and ...

Uare.ai

Director of Customer Success

Los Altos, CA

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...

Rilla

Director of Customer Success

New York, NY · On-site

$160K - $200K/yr

... of accountability. * You know what great consultative customer success looks like and can develop ... You develop people intentionally: you invest in each CSM's growth, give direct feedback, and create ...

Uare.ai

Director of Customer Success

Los Altos, CA

$120K - $200K/yr

About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base. What you'll do * Design the CS motion from scratch ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to ...

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Director Of Customer Success information

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$38.5K

$121.4K

$179K

How much do director of customer success jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Customer Success vs Customer Success Manager?

AspectDirector Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees customer success strategies, manages teams, and aligns customer goals with company objectivesManages individual customer accounts, ensures customer satisfaction, and renews contracts
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, experience in customer service or success, communication skills
Work EnvironmentLeadership role, strategic planning, team managementClient-facing, operational, focused on day-to-day customer interactions
Industry UsageCommon in SaaS, tech, and enterprise companiesWidely used across various industries including SaaS, tech, and services

The main difference is that the Director Of Customer Success focuses on strategic leadership and team management, while the Customer Success Manager handles direct customer relationships and account management. Both roles require customer success experience, but the director role involves broader oversight and planning.

What are the key skills and qualifications needed to thrive as a Director Of Customer Success, and why are they important?

To thrive as a Director Of Customer Success, you need strong leadership abilities, deep knowledge of customer lifecycle management, and experience in account management or related fields, often supported by a relevant degree. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, strategic thinking, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for driving customer retention, fostering team performance, and ensuring client satisfaction in a competitive market.

How does a Director of Customer Success typically collaborate with other departments to improve the customer experience?

A Director of Customer Success frequently works cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer journey. For example, they may partner with Product to relay customer feedback, prioritize feature requests, or assist in product adoption initiatives. They also work with Sales to ensure smooth handoffs and identify upsell opportunities, and with Support to proactively address recurring customer issues. This collaborative approach helps align the organization around customer needs and drives retention and satisfaction.

What does a Director of Customer Success do?

A Director of Customer Success leads the customer success team and is responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves overseeing customer onboarding, support, and engagement processes, as well as collaborating with other departments to address customer needs. Directors of Customer Success also analyze metrics to identify trends and opportunities for improvement. Ultimately, their goal is to create loyal, long-term customers.
More about Director Of Customer Success jobs
What cities are hiring for Director Of Customer Success jobs? Cities with the most Director Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
Who are the top companies hiring for Director Of Customer Success jobs? The top employers for Director Of Customer Success jobs are:
What states have the most Director Of Customer Success jobs? States with the most job openings for Director Of Customer Success jobs include:
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Director Of Customer Success jobs near you
Infographic showing various Director Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Customer Success

-ASG-

Remote

$145K - $165K/yr

Full-time

Posted 16 days ago

Job description

COMPANY DESCRIPTION
Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.
JOB DESCRIPTION
Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success organization responsible for customer retention, GRR, NRR, renewals, expansion revenue, customer health, and long-term customer value. You'll recruit, coach, and develop a team while partnering across Sales, Product, Engineering, and Support to improve customer outcomes.
You're Excited About This Opportunity Because You Will:
  • Build the Customer Success organization from the ground up.
  • Recruit, coach, and develop a high-performing team of Customer Success Managers.
  • Own GRR, NRR, renewals, expansion revenue, and customer health.
  • Implement customer health scoring, playbooks, KPIs, and forecasting.
  • Partner with Sales, Product, Engineering, and Support to improve customer outcomes.
  • Champion AI and automation to improve productivity and customer engagement.
  • Identify expansion opportunities across products and customer portfolios.
  • Create scalable processes that support company growth.
We're Excited About You Because:
  • 7+ years of Customer Success, Account Management, or SaaS leadership experience.
  • 3+ years leading customer-facing teams.
  • Experience owning renewals, retention, and expansion revenue.
  • Builder mindset with experience creating scalable CS processes.
  • Strong executive communication and coaching skills.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits
Base Salary Range: $145,000- $165,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
LocationRemote, United States.

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