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Manager Of Customer Success Jobs (NOW HIRING)

AccuLynx

Manager of Customer Success

Chicago, IL

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Aegis Ventures

Manager of Customer Success

About the Job As the Manager of Customer Success , you will be a hands-on leader who will scale and lead Optain's US customer success function-owning a portfolio of accounts while managing a growing ...

First Due

Director of Customer Success

Manage a team of Customer Success Managers supporting a large portfolio of customers * Provide ongoing coaching to improve customer engagement, product adoption, and commercial outcomes * Conduct ...

CINC Systems

Director of Customer Success

Performance Management * Lead, coach, and develop a team of Customer Success Managers responsible for adoption, CSQLs, and renewals * Drive accountability to core KPIs including adoption, engagement ...

Jobgether

Own and manage a portfolio of strategic enterprise customer accounts, ensuring strong adoption ... Design and implement scalable customer success frameworks, including onboarding programs, health ...

Red Dot LLC

Director of Customer Success

Athens, TX

The Director of Customer Success will be responsible for leading and developing the Customer ... Lead, coach, and develop Customer Success Managers and support staff * Establish clear performance ...

CADDi

Director of Customer Success

Chicago, IL · On-site

$200K - $210K/yr

Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs). * Drive Scalable Value and Expansion: Define the global customer journey and adoption strategy. Partner with ...

Uare.ai

Director of Customer Success

Los Altos, CA

$120K - $200K/yr

Now we're looking for a Director of Customer Success who can bring this vision to life through every customer interaction -- someone who seamlessly blends strategic thinking, deep empathy, and ...

Flowhub

Head of Customer Success

Miami, FL

The Role We're hiring a Head of Customer Success to own the outcome, not just the relationship ... The team is in place and the manager has been seated for over a year, but the systems most CS ...

Steer

Manager of Scaled Customer Success

OR · Remote

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...

Workiva, Inc.

Senior Director of Customer Success

This role owns the renewal forecast, risk management, and value realization strategy across the ... years of progressive experience in Enterprise Customer Success, Enterprise Account Management, or ...

CAREPORTAL LLC

VP of Customer Success

Kansas City, MO

$133K - $171K/yr

The VP of Customer Success ensures that CarePortal's operating model translates into measurable ... Ensure CRM and chosen tools are utilized consistently as the system of record for customer ...

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Manager Of Customer Success information

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$32.5K

$83.1K

$140K

How much do manager of customer success jobs pay per year?

As of Jun 15, 2026, the average yearly pay for manager of customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Senior CSMs or those in high-demand industries can earn higher compensation, often including bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

What jobs pay 2000 a day?

Jobs that pay around $2,000 a day typically include high-level executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized consulting, investment banking, or legal roles like senior attorneys. These positions often require extensive experience, advanced skills, and sometimes certifications, and may involve long hours or high responsibility levels.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a competitive salary that varies based on experience, industry, and location. According to industry data, the median annual salary for CSMs ranges from $60,000 to $100,000, with higher earnings possible for those with advanced skills, certifications, or in high-demand sectors. Many CSMs also receive performance bonuses and benefits that can increase total compensation.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What exactly does a Customer Success Manager do?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, gather feedback, and work to renew or expand accounts, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

More about Manager Of Customer Success jobs
What cities are hiring for Manager Of Customer Success jobs? Cities with the most Manager Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
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What job categories do people searching Manager Of Customer Success jobs look for? The top searched job categories for Manager Of Customer Success jobs are:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 61% Full Time, 13% Part Time, and 23% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager of Customer Success

AccuLynx

Chicago, IL

Other

Posted 12 days ago

Job description

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale

our Customer Success team within a fast-growing SaaS organization. This leader will drive

retention, expansion, customer satisfaction, and operational excellence while building a

high-performing, metrics-driven team.


The ideal candidate is both a player and a coach — comfortable building process, managing

KPIs, developing talent, and stepping in with customers when needed.


Key Responsibilities

Team Leadership & Development


  • Lead, mentor, and develop a team of Customer Success Managers (CSMs)
  • Establish clear performance expectations aligned to retention and growth goals
  • Conduct regular 1:1s, coaching sessions, and performance reviews
  • Drive a high-accountability, customer-first culture


Customer Lifecycle Strategy


  • Oversee customers post onboarding focusing on adoption and expansion
  • Ensure customers realize measurable value from our SaaS platform
  • Monitor health scores and proactively reduce churn risk
  • Develop structured playbooks for high- and low-touch engagement models


Retention & Revenue Growth


  • Own revenue retention metrics
  • Partner with Sales on expansion strategy
  • Identify upsell opportunities within the customer base


Operational Excellence


  • Build and refine scalable customer success processes
  • Leverage CRM and CS tools to track KPIs and optimize workflows
  • Analyze data trends to drive improvements in adoption and retention
  • Create reporting dashboards for executive visibility


Cross-Functional Collaboration


  • Act as the voice of the customer internally
  • Partner with Product to influence roadmap decisions
  • Collaborate with Support and Training teams to improve customer experience
  • Escalate and coordinate resolution of high-priority customer issues


Qualifications


  • 5+ years of experience in Customer Success focusing on small/medium size
  • businesses. a SaaS environment
  • 2+ years of people management experience
  • Strong understanding of SaaS and SaaS metrics (MRR, Churn, CAC)
  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero,
  • HubSpot)
  • Data-driven decision maker with strong analytical skills
  • Excellent executive-level communication skills

Apply