ZipRecruiter

Log In

1

Manager Of Customer Success Jobs (NOW HIRING)

Coast

Manager of Customer Success

New York, NY · On-site

$130K - $150K/yr

About the Role We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds ...

AccuLynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion ...

Handoff

Manager of Customer Success

Austin, TX · On-site

Manager of Customer Success at Handoff We're hiring a Manager of Customer Success to build and scale our entire post-sale engine from the ground up. This is a foundational role where you'll design ...

Circle Logistics

Manager of Customer Success

Orlando, FL · On-site

... of new accounts, and helping grow and retain customer relationships after the sale. This is a hands-on leadership role for someone who can balance performance management, sales coaching, and customer ...

Adobe, Inc.

Head of Customer Success

San Francisco, CA · On-site

The Sr. Director will provide vision and leadership for a team of Directors, Managers and ICs delivering customer success initiatives to enhance adoption, partnership, and value realization across a ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

Build and Lead the Team You will recruit, develop, and lead a high-performing team of Customer Success Managers. You'll establish the culture, standards, and expectations that define what world-class ...

CINC Systems

Director of Customer Success

S.) Reports to: VP of Customer Success About CINC Systems CINC Systems is the leading provider of accounting and management software for the community association management industry. Our platform ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Our Solution Traditional project management tools weren't designed for the speed, scale, and ... This role sits at the intersection of customer success, product, and sales. You will be responsible ...

Centific

Director of Customer Success

Lead Director of Customer Success Lead mission-critical customer outcomes, 24/7 network operations ... Government agencies depend on our platform to deliver citizen services, manage public funds, and ...

JRG Partners

Director of Customer Success

Manhattan, NY · On-site

Director of Customer Success Why This Role is Exciting You'll do more than lead projects-you'll ... Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction ... Manage key customer relationships and participate in strategic meetings with our top clients.

Ping Identity

Manager, Customer Success

Austin, TX · On-site

One of our core values, Respect Individuality, reminds us to celebrate differences so you are ... Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ...

Justworks

Manager, Customer Success

New York, NY · On-site

As a Manager of Customer Success, you will coach and develop Customer Success Managers to act as trusted advisors and extensions of their customers' teams. You will enable your team to advocate for ...

next page

Showing results 1-20

All JobsOf Customer Success JobsManager Of Customer Success Jobs

Manager Of Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do manager of customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager of customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

More about Manager Of Customer Success jobs
What cities are hiring for Manager Of Customer Success jobs? Cities with the most Manager Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
What states have the most Manager Of Customer Success jobs? States with the most job openings for Manager Of Customer Success jobs include:
What job categories do people searching Manager Of Customer Success jobs look for? The top searched job categories for Manager Of Customer Success jobs are:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager of Customer Success

Coast

New York, NY • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country's 500,000 commercial fleets, 40 million commercial vehicles, and many million commercial drivers. The incumbent technologies that cater to these customers are decades old, and drivers and fleets increasingly demand modern digital experiences and affordable and transparent financial services products. Coast's mission is to deliver them at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
About the Role
We're looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle. You'll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments.
What Success Looks Like
  • Deliver consistent customer value across the lifecycle
  • Deliver excellent GRR & NRR-and raise it further through proactive health monitoring and disciplined retention and expansion execution.
  • Increase onboarding velocity and fleet activation so customers hit time-to-value faster and ramp usage more consistently.
  • Be a true player-coach: excited to own accounts, demonstrate product + CS fluency, and raise team performance via a standardized 1:1 coaching framework.
  • Enhance expansion pipeline by consistently identifying, creating, and progressing CSQOs into qualified expansion opportunities.

What You'll Do
  • Lead & Coach: Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health.
  • Own Accounts: Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills.
  • Drive Activation: Ensure your team drives velocity and depth of onboarding.
  • Create Value: Help CSMs demonstrate customer value across the lifecycle-from onboarding through maturity-with account-specific plans tied to clear use cases.
  • Maximize Expansion: Support CSMs in creating CSQOs and building a proactive expansion pipeline.
  • Upskill the Team: Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance.
  • Build Systems Excellence: Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit to guide prioritization and performance.

What We're Looking For
  • 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
  • A proven player-coach: you lead by example while enabling others to succeed
  • Track record of high-touch onboarding and expansion motions in SMB and mid-market
  • Expertise in creating structure from ambiguity-using data, systems, and coaching to drive repeatable outcomes
  • Strong communicator with a bias for clarity, urgency, and action
  • Deep empathy for customers-and for the CSMs who serve them
  • Bonus: familiarity with fintech, SaaS, or operations-heavy customer segments

Compensation
Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes benefits, signing bonus, and equity. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Coast employees. We expect the majority of the candidates who are offered roles at Coast to fall healthily within the range based on these factors.
  • On Target Earnings: $130,000 - $150,000 annually
  • Equity grant: commensurate with level determined at the discretion of the company, with meaningful potential upside given the company's early stage
  • Benefits overview:
    • Medical, dental and vision insurance
    • Unlimited paid time off (vacation, personal well being, paid holidays)
    • Paid parental leave
    • $400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
    • Free lunch every Friday

About Coast
Coast is founded and led by Daniel Simon, who previously cofounded Bread (breadpayments.com), a leading payments and credit technology firm backed by some of the world's top VCs which was acquired for $500MM+ in 2020.
Coast has raised $165M in total funding - our recent $40M Series B equity round was led by ICONIQ Growth with participation from Thomvest, and Synchrony. We're also backed by top fintech and mobility venture funds - including Accel, Insight Partners, Better Tomorrow Ventures, Avid Ventures, Bessemer Venture Partners, BoxGroup, Foundation Capital, Greycroft, Colle - and premier angel investors - including Max Levchin (Affirm), Josh Abramowitz (Bread), Jason Gardner (Marqeta), William Hockey (Plaid), Ryan Petersen (Flexport), and many others.
Check out the latest podcast interview on Fintech Layer Cake with Coast Founder Daniel Simon!
Coast is committed to diversity, equity, and inclusion. We are building a diverse and inclusive environment, so we encourage people of all backgrounds to apply. We're an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Apply