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Manager Of Customer Success Jobs (NOW HIRING)

Acculynx

Manager of Customer Success

Chicago, IL · On-site

$100K - $120K/yr

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion ...

Steer

Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume ...

Circle Logistics

Manager of Customer Success

Orlando, FL · On-site

... of new accounts, and helping grow and retain customer relationships after the sale. This is a hands-on leadership role for someone who can balance performance management, sales coaching, and customer ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

Build and Lead the Team You will recruit, develop, and lead a high-performing team of Customer Success Managers. You'll establish the culture, standards, and expectations that define what world-class ...

Reality Defender

Director of Customer Success

New York, NY · Remote

$180K - $220K/yr

Build, lead, and mentor a team of Customer Success Managers and onboarding specialists. * Develop scalable processes for onboarding, adoption, health monitoring, renewals, and expansion. * Drive ...

AiPrise

Head of Customer Success

San Jose, CA · On-site

$175K - $225K/yr

We are looking for a Head of Operations who can: * Turn a growing customer base into a world class operational machine * Operate at founder level depth across onboarding, support, and success * Scale ...

JRG Partners

Director of Customer Success

Manhattan, NY · On-site

Director of Customer Success Why This Role is Exciting You'll do more than lead projects-you'll ... Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent ...

iboss

VP of Customer Success

Washington, DC

Lead, mentor, and scale a high-performing team of Customer Success Managers (CSMs) focused on enterprise accounts * Define and execute the Customer Success strategy, organizational structure, and ...

Steer

Manager of Scaled Customer Success

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...

Ping Identity

Manager, Customer Success

One of our core values, Respect Individuality, reminds us to celebrate differences so you are ... Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ...

Ping Identity

Manager, Customer Success

Austin, TX

One of our core values, Respect Individuality, reminds us to celebrate differences so you are ... Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ...

Verint

Manager, Customer Success

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined ...

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Manager Of Customer Success information

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$32.5K

$83.1K

$140K

How much do manager of customer success jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager of customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

More about Manager Of Customer Success jobs
What cities are hiring for Manager Of Customer Success jobs? Cities with the most Manager Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
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Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 61% Full Time, 13% Part Time, and 23% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager of Customer Success

Acculynx

Chicago, IL • On-site

$100K - $120K/yr

Full-time

Posted 6 days ago

Job description

Description:

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion, customer satisfaction, and operational excellence while building a high-performing, metrics-driven team.

The ideal candidate is both a player and a coach — comfortable building process, managing KPIs, developing talent, and stepping in with customers when needed.

Key ResponsibilitiesTeam Leadership & Development
  • Lead, mentor, and develop a team of Customer Success Managers (CSMs)
  • Establish clear performance expectations aligned to retention and growth goals
  • Conduct regular 1:1s, coaching sessions, and performance reviews
  • Drive a high-accountability, customer-first culture
Customer Lifecycle Strategy
  • Oversee customers post onboarding focusing on adoption and expansion
  • Ensure customers realize measurable value from our SaaS platform
  • Monitor health scores and proactively reduce churn risk
  • Develop structured playbooks for high- and low-touch engagement models
Retention & Revenue Growth
  • Own revenue retention metrics
  • Partner with Sales on expansion strategy
  • Identify upsell opportunities within the customer base
Operational Excellence
  • Build and refine scalable customer success processes
  • Leverage CRM and CS tools to track KPIs and optimize workflows
  • Analyze data trends to drive improvements in adoption and retention
  • Create reporting dashboards for executive visibility
Cross-Functional Collaboration
  • Act as the voice of the customer internally
  • Partner with Product to influence roadmap decisions
  • Collaborate with Support and Training teams to improve customer experience
  • Escalate and coordinate resolution of high-priority customer issues
Requirements:
  • 5+ years of experience in Customer Success focusing on small/medium size businesses. a SaaS environment
  • 2+ years of people management experience
  • Strong understanding of SaaS and SaaS metrics (MRR, Churn, CAC)
  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot)
  • Data-driven decision maker with strong analytical skills
  • Excellent executive-level communication skills