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Manager Of Customer Success Jobs (NOW HIRING)

JRG Partners

Director of Customer Success

Manhattan, NY · On-site

Director of Customer Success Why This Role is Exciting You'll do more than lead projects-you'll ... Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent ...

Vatica Health

Director of Customer Success

The Director of Customer Success is accountable for the overall success, retention, expansion, and ... management. * Proactively identify risks, opportunities, and emerging client needs; drive ...

iboss

VP of Customer Success

Washington, DC · On-site

Lead, mentor, and scale a high-performing team of Customer Success Managers (CSMs) focused on enterprise accounts * Define and execute the Customer Success strategy, organizational structure, and ...

Steer

Manager of Scaled Customer Success

Atlanta, GA · Remote

About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high ...

AvidXchange, Inc.

VP of Customer Success

Charlotte, NC · On-site

Collaborate with Product, Revenue Operations, Account Managers, Marketing, and critical partners to ... Minimum of 12 years of experience in customer success, account management, or related roles within ...

Overjet

Director of Customer Success, DSO

New York, NY · On-site +1

You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth ...

DigitalOcean

Manager, Customer Success Engineering

Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes. This role is focused on driving ...

Truleo

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and ... Qualifications * 8+ years in Customer Success, Account Management, or post-sales leadership at a B2 ...

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Manager Of Customer Success information

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$32.5K

$83.1K

$140K

How much do manager of customer success jobs pay per year?

As of Jul 6, 2026, the average yearly pay for manager of customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a Manager of Customer Success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a Manager of Customer Success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How do Managers of Customer Success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

More about Manager Of Customer Success jobs
What cities are hiring for Manager Of Customer Success jobs? Cities with the most Manager Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
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Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Director of Customer Success

JRG Partners

Manhattan, NY • On-site

Full-time

PTO

Posted 14 days ago

Job description

Director of Customer Success
Why This Role is Exciting
You'll do more than lead projects-you'll shape client strategies and drive growth. As a team leader, you'll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:
  • Strategic Impact & Influence: Partner with senior clients at the world's largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
  • Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
  • Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
  • Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
  • Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

    • Who We Are
    We are the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.
    What You Will Do as a Key Member of Our Team
  • Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
  • Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
  • Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally's product suite (including Quant, Qual, and AI-enabled solutions).
  • Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
  • Translate findings into compelling narratives that inform high-level business decisions.
  • Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
  • Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
  • Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.
  • Desired Skills and Experience
    • 6+ years of experience in market research, customer success, or client-facing roles
    • Proven ability to manage complex client relationships with measurable business impact
    • Strong grasp of research methodologies (Quant, Qual, AI)
    • Experience leading and collaborating with teams to deliver excellence
    • Excellent communication and presentation skills with a commercial mindset
    • Natural curiosity, self-motivation, and comfort in fast-paced environ

    Apply