... Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management ...
New
... Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management ...
New
This program strategy should encompass the activities, resources, and relationships necessary to ... The Manager of Customer Success proposes recommendations and designs innovative solutions to help ...
This program strategy should encompass the activities, resources, and relationships necessary to ... The Manager of Customer Success proposes recommendations and designs innovative solutions to help ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...
Customer Success Manager
Chicago, IL · On-site
What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
Customer Success Manager
Chicago, IL · On-site
What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Senior Customer Success Manager
Virginia, IL · On-site +1
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Senior Customer Success Manager
Virginia, IL · On-site +1
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Analyze program performance and customer data to identify trends, risks, and opportunities, driving continuous improvement and measurable impact * Establish and standardize success metrics ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
The Hyperscale Customer Success Program Specialist serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
The Hyperscale Customer Success Program Specialist serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
The Hyperscale Customer Success Program Specialist serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This ...
Hyperscale DC Customer Success Program Specialist
Raleigh, NC · On-site
$65K - $75K/yr
The Hyperscale Customer Success Program Specialist serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This ...
Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
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Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
Manager, Customer Success
New York, NY · On-site
$137K - $147K/yr
Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ... Lead the development of Customer Success processes, playbooks, and success metrics to accelerate ...
Customer Success Director
$131K - $196K/yr
... program direction, escalation, and growth. • Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks ...
Customer Success Director
$131K - $196K/yr
... program direction, escalation, and growth. • Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks ...
Customer Success Director
$131K - $196K/yr
... program direction, escalation, and growth. • Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks ...
Customer Success Director
$131K - $196K/yr
... program direction, escalation, and growth. • Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks ...
Scaled Success Program Manager
Boston, MA · On-site
$125K - $250K/yr
Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...
Scaled Success Program Manager
Boston, MA · On-site
$125K - $250K/yr
Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...
Digital Customer Success Programs * Design, build, and optimize customer lifecycle programs leveraging Gainsight Journey Orchestrator. * Develop customer segmentation strategies and scalable ...
Digital Customer Success Programs * Design, build, and optimize customer lifecycle programs leveraging Gainsight Journey Orchestrator. * Develop customer segmentation strategies and scalable ...
Director, Commercial Customer Success
$243K - $286K/yr
Design and grow how Vanta drives customer outcomes through our partner customer success program - working cross-functionally to establish the model, enablement, and shared metrics for a partner ...
Director, Commercial Customer Success
$243K - $286K/yr
Design and grow how Vanta drives customer outcomes through our partner customer success program - working cross-functionally to establish the model, enablement, and shared metrics for a partner ...
At Anthropic, we believe the next generation of Customer Success looks fundamentally different ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...
At Anthropic, we believe the next generation of Customer Success looks fundamentally different ... Instrument every program with consumption, product telemetry, and qualitative signals. Know which ...
Our customers who drive the most value out of Salesforce rely on the Signature Success program and team. Signature Success aligns on each customer's needs, strategic objectives, and maturity.
Our customers who drive the most value out of Salesforce rely on the Signature Success program and team. Signature Success aligns on each customer's needs, strategic objectives, and maturity.
Customer Success Program information
See salary details
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
How much do customer success program jobs pay per hour?
As of Jul 13, 2026, the average hourly pay for customer success program in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?
To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.
What is the difference between Customer Success Program vs Customer Success Manager?
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?
Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.
What is a Customer Success Program?
A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
More about Customer Success Program jobs
What cities are hiring for Customer Success Program jobs? Cities with the most Customer Success Program job openings:
What are the most commonly searched types of Customer Success Program jobs? The most popular types of Customer Success Program jobs are:
What states have the most Customer Success Program jobs? States with the most job openings for Customer Success Program jobs include:
What job categories do people searching Customer Success Program jobs look for? The top searched job categories for Customer Success Program jobs are:
Full-time
Posted 2 days ago
New
Job description
Join D-Fend Solutions - where technology meets purpose.
As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team - including veterans of elite military tech units - pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
If you're passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment - we'd love to have you on board.
Become a D-Fender. Shape the future of airspace security.
Overview
D-Fend Solutions is seeking a skilled and detail-oriented Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers. This individual will oversee lifecycle management, cybersecurity coordination, configuration control, and warranty tracking for fielded systems supporting national security missions. While this position does not require hands-on software engineering or direct system scanning, the successful candidate must be able to manage technical staff and government reporting requirements while ensuring timely delivery of all program milestones.
The ideal candidate will have previous experience working with or supporting a federal government agency-particularly those involved in homeland security, border protection, defense, or law enforcement-and will understand the expectations around system compliance, structured reporting, and secure deployment practices. The ideal candidate will have experience in managing contracts such as IDIQs, and generating proposals and task orders. Travel will be required, and not expected to exceed 30-40%.
This is an in-office
Key Responsibilities:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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