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Customer Success Program Jobs in Baltimore, MD (NOW HIRING)

Leap

Customer Success Manager

Columbia, MD

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with ... Comprehensive Employee Assistance Program (EAP) - resources to support your mental health ...

Harkins Builders

Account Executive

Columbia, MD · On-site

$75K/yr

Lead the onboarding and training process for new clients, and manage an ongoing customer success program with regular touchpoints. * Develop and maintain strong relationships with key stakeholders ...

Moore

Manager, Client Success

Lanham, MD

Partner with the Associate Vice President of Client Success to support the execution of client ... Solid understanding of a direct response/direct marketing program * Friendly, customer-service ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Baltimore, MD

Customer Success Program information

See Baltimore, MD salary details

$11

$24

$47

How much do customer success program jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer success program in Baltimore, MD is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Baltimore, MD? The most popular types of Customer Success Program jobs in Baltimore, MD are:
What are popular job titles related to Customer Success Program jobs in Baltimore, MD? For Customer Success Program jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Baltimore, MD look for? The top searched job categories for Customer Success Program jobs in Baltimore, MD are:
Customer Success Program jobs near you

Customer Success Manager, Customer Delivery & Success

Inovalon

Bowie, MD

Other

Posted 23 days ago

Job description

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination. 

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets. 

What You'll Do 

Build Trusted Customer Relationships 

  • Serve as the primary point of contact for assigned customer accounts.  
  • Develop strong relationships with customer stakeholders across business and technical functions.  
  • Understand customer goals and help align our solutions to their evolving needs.  
  • Lead regular customer meetings, business reviews, and strategic discussions.  

Drive Customer Success 

  • Monitor customer health and engagement.  
  • Identify risks and opportunities to improve customer experience.  
  • Support customers throughout their lifecycle, from onboarding through ongoing utilization.  
  • Partner with customers to ensure they achieve value from their investment.  

Coordinate Successful Delivery 

  • Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.  
  • Communicate timelines, milestones, and changes effectively.  
  • Proactively identify and address risks that may impact customer outcomes.  
  • Ensure customers remain informed and supported throughout delivery processes.  

Manage Issues and Escalations 

  • Coordinate resolution efforts for customer concerns and operational issues.  
  • Serve as a customer advocate within the organization.  
  • Drive clear communication and accountability during issue resolution activities.  

Qualifications 

Required 

  • 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.  
  • Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.  
  • Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.  
  • Strong communication, organizational, and problem-solving skills.  
  • Ability to manage multiple priorities in a fast-paced environment.  

Preferred 

  • Experience supporting enterprise customers.  
  • Familiarity with healthcare data delivery workflows and data operations processes.  
  • Experience working with technical teams and translating complex topics for customers.  
  • Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.  

What Makes Someone Successful in This Role 

  • Builds trust quickly and maintains strong customer relationships.  
  • Thrives in collaborative, cross-functional environments.  
  • Communicates effectively during both routine operations and challenging situations.  
  • Balances strategic thinking with attention to detail.  
  • Maintains a strong customer-first mindset while driving accountability internally.  

Why Join Us 

You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention. 

Apply