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Customer Success Associate Remote Jobs in Baltimore, MD

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Credit Card Associate (Remote Opportunity) We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit ...

Tyndale

National Account Executive

Baltimore, MD · Remote

Working cross-functionally with sales, operations, customer success, and product teams, you'll ... This position is fully remote with up to 50% travel. About Tyndale The Tyndale Company is a ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Baltimore, MD

Customer Success Associate Remote information

See Baltimore, MD salary details

$18.4K

$52.7K

$92.4K

How much do customer success associate remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate remote in Baltimore, MD is $52,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Baltimore, MD?

The most popular types of Customer Success Remote jobs in Baltimore, MD are:

What are popular job titles related to Customer Success Associate Remote jobs in Baltimore, MD?

For Customer Success Associate Remote jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Associate Remote jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Associate Remote jobs?

Cities near Baltimore, MD with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,654 per year, or $25.3 per hour.

Customer Success Manager

Medisolv, Inc

Clarksville, MD • On-site, Remote

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
Who We Are
Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth.
What You'll Do to Make an Impact
As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions.
• Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv's solutions.
• Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization's objectives.
• Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements.
• Combine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv's solutions.
• Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels.
• Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges.
• Collaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service delivery.
• Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention.
• Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success.
• Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges.
• Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv's solutions and ensuring they are informed about relevant quality measures.
What You'll Accomplish - Your Performance Objectives
First 60 days:
• Complete product training
• Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust
• Review customer account history, current challenges to inform an engagement strategy
• Learn Customer Success processes and systems for engaging with customers
First 3 months:
• Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals
• Identify and address any immediate issues with data accuracy and application performance
• Begin exploring any potential cross sell opportunities within your assigned accounts
First 6 months:
• Develop and execute on customer strategies to expand relationships and deepen engagements
• Own the renewal process for allocated customers
• Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities
First 12 months:
• Establish yourself as allocated customers Trusted Partern, leading to strong retention and renewal rates
• Drive account growth through cross-sell and upsell efforts
• Build customer success stories and best practices - sharing with marketing and sales
Who We're Looking For - The Competencies That Matter
• Action-oriented team player who finishes what they start.
• Collaborative and empathetic, eager to build relationships across teams.
• Flexible and adaptable in a fast-changing environment.
• Growth mindset with resilience and curiosity.
• Demonstrated knowledge of quality data and measurement standards is required.
How to be a Medisolver - Our Values
• Customer Success Obsession
• All-Star Team Collaboration
• Continuous Improvement through Curiosity & Data-Driven Learning
• Courage with Kindness
• Execution Focus: We Do Business, Not Just Talk Business
Ready to play a pivotal role in shaping Medisolv's future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact!
All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

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