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Customer Success Associate Remote Jobs in Baltimore, MD

... remote in the Mid-Atlantic and Southeast geography . At Cytiva, our vision is to advance future ... that accelerate customer success. The essential requirements of the job include: * A bachelor ...

Success in the sector will be measured in sales growth, customer growth, and the appropriate ... This is a remote position. Responsibilities: * Manages a team of sales representatives in the ...

Success in the sector will be measured in sales growth, customer growth, and the appropriate ... This is a remote position. Responsibilities: * Manages a team of sales representatives in the ...

Senior Data Engineer | Emerging Products

Baltimore, MD · On-site +1

$105K - $143K/yr

Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Senior Data Engineer | Emerging Products

Baltimore, MD · On-site +1

$105K - $143K/yr

Location -- We are flexible on remote working from home, if you are located in the USA and reside ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... If you're excited about sales, motivated by success, and passionate about helping clients protect ...

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

Showing results 41-60

Customer Success Associate Remote information

See Baltimore, MD salary details

$18.4K

$52.7K

$92.4K

How much do customer success associate remote jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate remote in Baltimore, MD is $52,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Baltimore, MD?

The most popular types of Customer Success Remote jobs in Baltimore, MD are:

What are popular job titles related to Customer Success Associate Remote jobs in Baltimore, MD?

For Customer Success Associate Remote jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Associate Remote jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Associate Remote jobs?

Cities near Baltimore, MD with the most Customer Success Associate Remote job openings:

Infographic showing various Customer Success Associate Remote job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,654 per year, or $25.3 per hour.

Discovery Diagnostic Sales Specialist

Danaher

Baltimore, MD • On-site, Remote

$105K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago


Danaher rating

7.7

Company rating: 7.7 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

200th of 544 rated manufacturers


Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.


The Diagnostic Sales Specialist role is to grow sales for the diagnostics product portfolios in their designated territory with a strong focus on design in for new and recurring business opportunities within all customer segments. The Diagnostic Sales Specialist will have a keen understanding of the market dynamics and areas for growth, an awareness and familiarity of the needs of the customer, and knowledge of Cytiva's diagnostic product portfolio offerings.

This position is part of the Diagnostics commercial team within the Discovery and Medical OpCo and will be fully remote in the Mid-Atlantic and Southeast geography. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

#LI-MH3

In this role, you will have the opportunity to:

  • Serve as the primary Cytiva solutions provider for all diagnostic application needs within the assigned territory, representing the company with professionalism and deep customer understanding.
  • Develop and execute a strategic territory plan in partnership with Cytiva colleagues and distribution partners to drive annual account growth and expand market presence.
  • Own accurate and timely sales forecasting and pipeline management in CRM while achieving quarterly and annual operating plans and driving customer satisfaction and retention.
  • Proactively identify and pursue new business opportunities, including marketinggenerated leads, while leading pricing negotiations and supporting complex, strategic deal development.
  • Collaborate closely with customer R&D and technical teams, alongside internal R&D, FAS, and Product partners, to deliver optimal solutions that accelerate customer success.

The essential requirements of the job include:

  • A bachelor's degree in the Life Sciences field, in biology, biochemistry, immunology, or molecular biology.
  • 5+ years of commercial experience, preferably in the Life Sciences industry.Experience with magnetic beads, lateral flow, membrane-based applications, or Next Generation Sequencing.
  • Ability to build strong relationships with internal and external stakeholders & to work collaboratively across functions and geographies to drive execution.
  • Good analytical skills as well as experience with sales tools such as Saleforce.com.
  • Excellent communication skills (verbal and written) to present technical presentations and training. Ability to coordinate, lead and influence internal and external teams.

It would be a plus if you also possess previous experience in:

  • QlikSense or CRM system like Salesforce.com
  • Master's or Ph.D. degree in biology, biochemistry, immunology, or molecular biology.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel up to 50%

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $105,000 - $130,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.


For more information, visit www.danaher.com.


Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


The U.S. EEO posters are available here.


For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.


We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.


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About Danaher

Sourced by ZipRecruiter

We are a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. A global family of more than 20 operating companies, we drive meaningful innovation in some of today's most dynamic, growing industries.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1984