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Remote Customer Success Jobs in Baltimore, MD (NOW HIRING)

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100,000 / year Description Location : Missouri (must reside in-state) | Hybrid, remote with regular on-site ...

ZeroFOX

Customer Success Manager

Baltimore, MD · Remote

$70K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical ...

Workiva

Spring 2027 Intern - Customer Success

Largo, MD · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Towson, MD · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Bowie, MD · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Liveops

Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Baltimore, MD

Remote Customer Success information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do remote customer success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote customer success in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Baltimore, MD?

The most popular types of Customer Success jobs in Baltimore, MD are:

What are popular job titles related to Remote Customer Success jobs in Baltimore, MD?

For Remote Customer Success jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Baltimore, MD look for?

The top searched job categories for Remote Customer Success jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Customer Success jobs?

Cities near Baltimore, MD with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Baltimore, MD as of September 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,536 per year, or $39.7 per hour.

Customer Success Manager - Missouri

Impruvon

Baltimore, MD • On-site, Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Success Manager - Missouri
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Enterprise Customer Success Manager
Compensation: $90,000 - $100,000 / year
Description
Location: Missouri (must reside in-state) | Hybrid, remote with regular on-site travel
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.
The CSM provides full-stack support in close geographic proximity to the assigned enterprise account and partners closely with the Enterprise CSM to ensure alignment with enterprise-wide goals and success metrics.
Key Responsibilities
Customer Implementation, Support, & Training
  • Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team.
  • Manage customer relationships at multiple levels, including executive sponsors, program sponsors, department leads, and end user staff.
  • Lead and manage implementations, including:
    • Project management, cross-functional coordination, and communication
    • Platform configuration
    • Quality assurance (QA)
    • Go-live achievement
  • Deliver end-user training, both virtual and in-person, to drive adoption and effective use of products.
  • Provide end-user technical support, ensuring timely resolution of issues.
  • Conduct end-user office hours (on-site and/or virtual) to address questions, provide best practices, and improve the customer experience.
  • Provide basic on-site hardware troubleshooting as needed, escalating unresolved issues to Tech Support.
  • Ensure customer success outcomes including adoption, health, satisfaction, and measurable ROI.
  • Travel within Missouri, up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month).

Relationship Management
  • Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts.
  • Support provider and site-level communications in close coordination with the Enterprise CSM.
  • Participate in QBRs as needed for significant providers within enterprise accounts.
  • Collaborate with the Enterprise CSM to escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives.

Product & Program Support
  • Gather and document product feedback and development needs from providers and end users.
  • Partner with the product team and Enterprise CSM to represent provider-level needs in product development discussions.
  • Support the achievement of site-level go-live milestones and adoption targets.

Key Performance Indicators (KPIs)
  • Product adoption and usage at provider and site level
  • Net Promoter Score (NPS)
  • Go-live date achievement for assigned sites
  • Customer Health Score
  • Customer Satisfaction (CSAT)

Skills, Knowledge and Experience
  • 3-5 years of experience in customer success, account management, training, implementation, or related customer-facing role.
  • Strong communication skills with the ability to engage confidently with key stakeholders and end users.
  • Experience delivering end-user training (virtual and/or in-person) and creating training resources.
  • Technical aptitude, with the ability to troubleshoot issues and collaborate effectively with technical teams.
  • Project management skills with the ability to support multiple site-level initiatives concurrently.
  • Ability to travel within geographic proximity to Missouri enterprise accounts as needed. Up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month), is required for this role.
  • Healthcare industry experience preferred, particularly working with providers or healthcare technology solutions.

Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations
  • Opportunity to own and grow a critical function within the company

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply