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Customer Success Associate Jobs in Baltimore, MD

Ram Supply Company

Client Success Associate

Baltimore, MD · On-site

$22 - $25/hr

... Client Success Executive supporting our client service team for our client base in Maryland ... This position is for you if you're a customer-oriented candidate with a 'can do' attitude. Our ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

New

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly organized, detail-oriented Customer Success Manager (CSM) to serve as a strategic relationship owner for ...

CPower Energy

Customer Success Lead

Baltimore, MD · On-site

Customer Success Lead CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we've made turning ...

iCIMS

Senior Manager, Customer Success

Annapolis, MD · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

New

CPower

Customer Success Lead

Baltimore, MD · On-site

$105K - $125K/yr

The CPower Customer Success Lead will be responsible for the bidding/scheduling of resources in all markets in which CPower participates, with specific focus on the ISO New England and the New York ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Baltimore, MD

Customer Success Associate information

See Baltimore, MD salary details

$18.4K

$52.6K

$92.4K

How much do customer success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate in Baltimore, MD is $52,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Baltimore, MD?

The most popular types of Customer Success jobs in Baltimore, MD are:

What are popular job titles related to Customer Success Associate jobs in Baltimore, MD?

For Customer Success Associate jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Associate jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Associate jobs?

Cities near Baltimore, MD with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,644 per year, or $25.3 per hour.

Client Success Associate

Ram Supply Company Inc

Baltimore, MD • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching

 
Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets. 
 
This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.
You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish
 
The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary.  Future growth opportunities include transitioning to our sales team.
 
Responsibilities include, but are not limited to: 
  • Manage accounts receivable and the billing process
  • Assists clients in placing text, phone, email, and online orders
  • Assisting the office team with quotes, returns, pricing, and onboarding new clients
  • Backs up members of the internal office team for vacations and sickness
  • Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
  • Assists Account Managers with their respective clients
  • Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently 
 Salary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment. 
Qualifications: 
  • Proven work experience in an office environment
  • Account Management experience with expertise in handling 20 or more accounts weekly
  • Excellent communication skills with a customer service attitude
  • Strong analytical and organizational skills
  • High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Strong focus on the quality of work and the ability to self-check work for accuracy
  • Adhere to deadlines all the while maintaining a high standard of professionalism and character 
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications: 
  • Restaurant Management or restaurant experience
  • Business-to-business sales experience
  • Prior use of a CRM (Salesforce, HubSpot, or Sage)
  • Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

If interested in applying, please use this link , please copy and paste the below link into your browser to apply
https://ramsupplyco.bamboohr.com/careers/26