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Customer Success Associate Jobs in Baltimore, MD

Moore

Manager, Client Success

Lanham, MD · On-site

Partner with the Associate Vice President of Client Success to support the execution of client ... Friendly, customer-service orientedattitude. * Strong written and verbal communication skills.

Pearson

Advanced Associate, Customer Service

Annapolis, MD · On-site

$14.25 - $19.75/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... support, customer success, or operations. * Strong organizational and time management skills.

T Rowe Price

Client Success Manager

Owings Mills, MD · Hybrid

Role Summary The Client Success Manager plays a pivotal role in supporting the development and ... associates better navigate client conversations about a various of complex financial planning ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Baltimore, MD

Customer Success Associate information

See Baltimore, MD salary details

$18.4K

$52.6K

$92.4K

How much do customer success associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success associate in Baltimore, MD is $52,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Baltimore, MD?

The most popular types of Customer Success jobs in Baltimore, MD are:

What are popular job titles related to Customer Success Associate jobs in Baltimore, MD?

For Customer Success Associate jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Associate jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Associate jobs?

Cities near Baltimore, MD with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Baltimore, MD as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,644 per year, or $25.3 per hour.

Customer Success Manager (PR & Communications)

Hire Hangar

Laurel, MD • On-site

Other

Re-posted 20 days ago

Job description

Technical Customer Success Manager (PR & Communications)

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Location | Columbia, Maryland (On-Site) Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

Key Responsibilities:

  • Onboard new clients and guide them through platform setup, dashboards, and alerting tools
  • Help clients interpret narrative and social listening data to inform their communications strategy
  • Build and deliver client-facing reports summarizing platform insights and emerging trends
  • Serve as the primary point of contact for client questions, training, and ongoing support
  • Manage renewals and identify opportunities to expand client engagement with the platform
  • Relay client feedback internally to support product improvements
  • Collaborate with internal teams to ensure a smooth, high-touch client experience

Required Qualifications:

  • Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
  • Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
  • Strong written and verbal communication skills with a polished, client-facing style
  • Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

Preferred Qualifications:

  • Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
  • Experience working with corporate, brand, or enterprise-level clients
  • Background at a PR or communications agency supporting external clients

Tools & Technology:

  • Client-facing analytics/dashboard platform
  • Google Workspace
  • Slack, Zoom, and other remote collaboration tools

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