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Customer Success Program Jobs in New York (NOW HIRING)

BlackLine

Manager, Customer Success, ACE

Manhattan, NY · On-site

$128 - $161/hr

## Manager, Customer Success, ACEApplyremote type: Hybridlocations: New Yorktime type: Full timeposted ... This program strategy should encompass the activities, resources, and relationships necessary to ...

BlackLine

Manager, Customer Success, ACE

Manhattan, NY · On-site

The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...

BlackLine

Senior Customer Success Manager

Manhattan, NY · On-site

$128 - $161/hr

This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

Identify, test, and continuously refine customer engagement strategies, playbooks, and scalable success programs using data to determine what drives the greatest customer and business impact and help ...

Verana Health

Customer Success Manager

Manhattan, NY · On-site

$140 - $160/hr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Cambio

Customer Success Lead

New York, NY · On-site

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio's Customer Success Lead, you will own the end-to-end ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio's Customer Success Lead, you will own the end-to-end ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Oversee training programs, both web based and in person , that help customer teams move from basic ... Build the playbooks, processes, and success metrics that let Customer Success scale predictably as ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of ... Oversee training programs, both web based and in person , that help customer teams move from basic ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Oversee training programs, both web based and in person , that help customer teams move from basic ... Build the playbooks, processes, and success metrics that let Customer Success scale predictably as ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in New York

Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are the most commonly searched types of Customer Success Program jobs in New York?

The most popular types of Customer Success Program jobs in New York are:

What are popular job titles related to Customer Success Program jobs in New York?

For Customer Success Program jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in New York look for?

The top searched job categories for Customer Success Program jobs in New York are:

What cities in New York are hiring for Customer Success Program jobs?

Cities in New York with the most Customer Success Program job openings:

Customer Success Program jobs near you

Manager, Customer Success, ACE

Manhattan, NY • On-site

BlackLine Systems Inc (U.S.)
Software Development • 1 - 5K employees
Learn more about BlackLine Systems Inc (U.S.)external

$128 - $161/hr

Other

Posted 7 days ago

Job description

Overview

The Manager, Customer Success directly defines, manages and delivers a Customer Success program strategy for specific BlackLine onboarded customer segments, encompassing activities, resources and relationships needed to optimize adoption, prevent attrition and continuously enhance customer health and satisfaction.

Responsibilities
  • Define, manage and deliver on a Customer Success program strategy for onboarded customer segments.
  • Supervise, manage and train all program‑allocated Customer Success Managers, including hiring and onboarding.
  • Coordinate CSM program workflow and assign project tasks, ensuring timely responses to client platform, product and domain questions.
  • Ensure CSM team performs Success Planning activities, quality presentations, coaching, demonstrations, and referrals to other Customer Teams.
  • Lead team members to assess current state processes, architect solutions, and deliver optimized transformations using customer data.
  • Keep current on the BlackLine platform and solutions, including detailed product functionality and proper use.
  • Coach and mentor CSMs, advising customers on solution adoption and value.
  • Design innovative solutions for complex customer challenges and articulate associated value and benefits.
  • Develop and deliver thought leadership through webinars and other multi‑customer events.
  • Listen to customers, translate pain points into actionable BlackLine solutions, and partner with Account Owners and Strategic Account Managers on account plans focused on ACV expansion, user adoption and retention.
  • Represent BlackLine at User Groups, Client Roundtables, Customer Success Labs, conferences and other events.
Qualifications
  • 5+ years of customer‑facing experience (internal or external).
  • 5+ years of experience in accounting, auditing and/or accounting/financial industry software solutions.
  • 5+ years of BlackLine experience.
  • Bachelor’s degree in Accounting, Economics or Business Administration.
  • Strong interpersonal skills and experience building relationships.
  • Desire to mentor, lead and coach.
  • Strategic focus with actionable plans.
  • Ability to adapt to changing priorities and customer needs in high‑pressure situations with poise, diplomacy and tact.
  • Comfort and confidence dealing with the unknown.
  • Process‑oriented mindset with aptitude for dissecting processes and delivering optimized solutions.
  • Demonstrated value communication skills; succinctly tie customer challenges to actionable solutions delivering value.
  • Excellent listening and empathy skills.
  • Prioritization and time‑management skills.
  • Strong verbal and written communication; strong presentation skills.
  • Continuous learning of BlackLine, accounting practices and industry changes.
  • Advanced knowledge of BlackLine solutions to optimize processes.
Preferred
  • Recognized process‑improvement skills and ability to architect multiple solutions with limited customer support/documentation.
  • Previous supervisory or management experience.
  • Demonstrated leadership skills.
  • Adaptability to changing priorities.
  • Self‑motivated, proactive team player with curiosity and passion for learning.
  • CPA, CIA or related professional accounting certification.
Benefits

Salary range: $128,000.00 – $161,000.00 per year, with short‑term and long‑term incentive programs based on eligibility. Additional benefits include comprehensive health, wellness and benefit plans.

EEO Statement

BlackLine is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information or any other protected class or category recognized by applicable equal employment opportunity laws.

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