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Customer Success Program Jobs in New York (NOW HIRING)

Harvey

Mid-Market Customer Success Manager

Manhattan, NY · On-site

$125K - $145K/yr

An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes. * A collaborative work environment that promotes growth ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

Global Relay

Director, Customer Success

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... We provide a comprehensive health benefits program, including extended health coverage and short ...

Global Relay

Director, Customer Success

New York, NY

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... We provide a comprehensive health benefits program, including extended health coverage and short ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE ... engagement program, we are deepening our relationships with local organizations and creating ...

Melio

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Symphony

Customer Success Associate

Manhattan, NY · On-site

$70K - $80K/yr

... improve customer programs and internal processes * Work cross-functionally to support issue ... in Customer Success, Account Management, Support, or related client-facing roles in SaaS or ...

Pryzm

Scaled Customer Success

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

Pryzm brings together market intelligence, budget data, program visibility, and human insights into ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...

Pryzm Dynamics Inc

Scaled Customer Success

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

Pryzm brings together market intelligence, budget data, program visibility, and human insights into ... The Role We're looking for an early Customer Success leader to help build and scale Pryzm's post ...

Medput

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... MedPut is growing rapidly and our customers' success is at the core of everything we do. We are ...

Medput

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... MedPut is growing rapidly and our customers' success is at the core of everything we do. We are ...

MongoDB

Customer Success Manager

New York, NY · On-site

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success ...

MongoDB

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Retirement

  • PTO

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success ...

TABS inc.

Customer Success Manager

Manhattan, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Tabs is the leading AI-native revenue platform for modern finance and ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

MongoDB

Customer Success Manager

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in New York

Customer Success Program information

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What are the most commonly searched types of Customer Success Program jobs in New York?

The most popular types of Customer Success Program jobs in New York are:

What are popular job titles related to Customer Success Program jobs in New York?

For Customer Success Program jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in New York look for?

The top searched job categories for Customer Success Program jobs in New York are:

What cities in New York are hiring for Customer Success Program jobs?

Cities in New York with the most Customer Success Program job openings:

Customer Success Program jobs near you

Mid-Market Customer Success Manager

Harvey

Manhattan, NY • On-site

$125K - $145K/yr

Other

Re-posted 19 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
As a Customer Success Manager you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows. This individual will also have a chance to design and deploy scalable 1:many solutions that will impact how we serve our broad mid-market customer base in a highly efficient manner at scale.
What You'll Do
  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
  • Client Relationship Management: Serve as the primary contact for 40+ mid-market clients with a prescriptive and consultative approach and delivering a superior customer experience.
  • Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
  • Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
  • Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
  • Experience with Salesforce and Catalyst, are preferred, but not required.
What We Offer
  • A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
  • An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
  • A collaborative work environment that promotes growth, learning, and development.

Compensation Range
$125,000 - $145,000 OTE
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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